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Responsive Repairs Surveyor
Daniel Mulvey Recruitment Consultant – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy currently have an opportunity for a Responsive Repairs Surveyor to join a local authority based out of Bristol
This will be an Interim position for 3-6 Months paying £30 P/H Umbrella
The Role:
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Job Purpose:
- Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT system.
- Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
- Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
- Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
- Manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
- Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
- Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors.
- Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Champion improvements in customer experience with the Responsive Repairs Service.
Maintain an up-to-date knowledge of changes in repairs policy, legislation, case law, innovation and best practice. Reduce the environmental impact of Response Repairs through material specifications, contract management, waste management, energy efficiency measures
SIMILAR JOBS
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Responsive Repairs Supervisor (Senior Surveyor)
MMP Consultancy currently has an opportunity for a Responsive Repairs Supervisor (Senior Surveyor) to join a local authority based in Bristol
This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella
The Role:
- To supervise a team of Response Services Surveyors responsible, for responsive repairs to the City Council's stock of dwellings, buildings and land managed by Landlord Services , including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
- Maintain day-to-day supervision of Response Services Surveyors in the team.
Job Purpose:
- Supervise and coordinate Response Services Surveyors to provide pre and post repairs inspections as directed by the Council's scheduling system.
- With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.
- Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.
- Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.
- Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.
- Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.
- Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.
- Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Responsive Repairs Service.
- Maintain an up to date knowledge of changes in repairs policy, legislation, case Law, innovation and best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied by all. Reduce the environmental impact of responsive repairs through contract management, material specification, waste management and delivery options
Title: Responsive Repairs Supervisor (Senior Surveyor)
Salary: £350 P/Day Umbrella
Location: Bristol
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Property Partner
MMP Consultancy currently has an opportunity for a Property Partner to join a local authority based in Bristol.
This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella
The Role:
- To act as the strategic link between council services occupying property and the property department by taking a lead role in advising on all aspects of property asset management in order to maximise property performance through rationalisation and cost reduction while facilitating / maintaining service delivery in the most cost effective manner.
- Working with the Asset Strategy Manager and strategic leads in services to develop service asset management plans ensuring that requirements and solutions for property assets and services are considered in a corporate context by translating strategic objectives into property solutions.
- Working within the Council's Property Division to review, evaluate and implement property solutions to enable the most efficient delivery of services.
- Working with other public sector bodies, partners and the voluntary sector to facilitate improved services and co-ordinated asset management planning across boundaries.
Job Purpose:
- To develop and maintain close working relationships with services, at all levels, in order to pro - actively support and challenge optimum use of property resources in planning and implementing service delivery.
- To work with services to understand how service strategy, changes in legislation and changes in demand will affect property requirements and to express this in service asset management plans
- To provide professional advice on all aspects of property use and occupation
- To implement operational land and property related transactions in order to optimise service delivery, capital receipts, revenue returns and to minimise the overall cost to the Council of the operational property portfolio including the negotiation of legal agreements.
- To lead on service specific property reviews and to represent services on cross cutting or geographical reviews.
- To represent the property service and, where appropriate, the Council at meetings (internal and external) and at court or tribunals where necessary
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Housing Compliance Manager
MMP Consultancy currently has an opportunity for a Housing Compliance Manager to join a local authority based in Bristol.
This will be a 6-9 Month Interim contract potentially to be extended paying £350-£400 P/Day Umbrella
The Role:
- Lead a team responsible for sponsoring, monitoring, and reporting the performance metrics to internal and external stakeholders, including the Social Housing Regulator. The reporting activities will include generating the supporting narrative relating to the 'Big Six' housing compliance areas including electrical, water, gas, fire, asbestos, and lifts. Plus, answering questions from stakeholders and undertaking audits.
Job Purpose:
- Lead the generation of the monthly and annual compliance performance reports, plus supporting narrative and audit trail. The compliance areas include gas, electricity, water, fire, asbestos, and lifts.
- Support the presentation of the monthly and annual compliance performance report to Councillor, Executive members, and Regulator.
- Ensure the compliance performance reports are accurate and the scope of the testing aligns with the legal requirements.
- Lead the response to any internal or external questions about the housing compliance performance.
- Provide sponsorship for the compliance related policies and associated Standard Operating Procedures. You will commission 'Subject Matter Experts' to assure these documents and arrange for audits to ensure they are being followed.
- Commission and maintain analysis and dashboard to generate the performance statistics and validate the results.
- Project manage the delivery and assurance of the annual compliance performance reports. This includes establishing clear Roles and Responsibilities, undertaking monthly 1-2-1's and the recruitment of new staff members.
- Maintain a network of stakeholders across the service and with partners to enable the compliance tests and reporting to be delivered. The stakeholder maintenance will include communications to ensure the importance and status of compliance is understood across the organisation.
- Manage and lead a team of technical staff in a way that maximises their productivity and growth.
- Establish the annual compliance testing budget working with the Delivery teams. The budget will need to enable the required testing to be undertaken.
- Explore and implement opportunities to reduce the cost of delivering the compliance function through different working practices or the use of technology.
Title: Housing Compliance Manager
Salary: £350-£400 P/Day Umbrella
Location: Bristol
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