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Support Worker

£13.15 - £18.86 per hour
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Recruitment Consultant – Social Housing & Operational Support

Billie Gumble

Job Description

Job Purpose:

Workers in the Floating Support Service will be part of a mixed team providing a dynamic and empowering service to vulnerable clients across a variety of tenures. The Redbridge Floating Support Service is funded by the London Borough of Redbridge to provide flexible housing related support in order to enable service users to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user's racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for service users working closely with other professionals involved in the support and care of the service user. Working within our policy and procedural framework, FSW will receive referrals to assess clients for their edibility for the service. Continuous high quality and comprehensive support plans & risk assessments will be drafted and reviewed by FS workers will coordinate support interventions. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. The aim of the service is to provide quick and responsive interventions that prevent tenancy breakdown, improves quality of life and promotes independence. FS workers will carry a flexible caseload of clients of varying needs with a focus on tenancy sustainment and homelessness prevention.

Knowledge:

* A demonstrable level of experience and understanding of the range of approaches appropriate to working with any of the following needs:
* Mental and Physical ill health
* Challenging behaviour
* Current drug and/or alcohol use
* Antisocial behaviour -Offending.
* Working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
* Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.
* Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment, coupled with a current understanding of safeguarding procedures.
Skills & Abilities:
* Ability to effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
* Ability to be self-motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
* The ability to motivate people to move towards an appropriate level of independence and inclusion.

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list Income Officer

£34411 - £38236 per annum

MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.




list Data Officer

£0.00 - £350 per day

MMP Consultancy are working with a fantastic organisation based in South London who are looking to recruit a Data Officer to join them on a ongoing basis.
Responsibilities:
* Leading and delivering projects to introduce new business uses for the property database and enhance current business use
* Controlling and managing data to ensure regulatory and legal compliance can delivered
* Maintain the property databases and the integrity of information from other property based systems
* Lead and deliver projects to introduce new business uses for the database and enhance current business use which will include
o Analysing needs of business and designing a solution which meets these business needs
o Support system upgrades, completing user acceptance testing and analysing errors
o Providing Property database technical resource for Property Service & IT Projects
* Build areas to support collection of information, input data from external sources
* Produce reports for all business areas as required
* Ensure quality and integrity of data from all areas of the business in specified format for import into core systems.
* Creation and monitoring of interface files resolving all data errors
* Audit and check data and processes to make sure it is accurate and compliant
* Act as a problem solver, proactively identifying and following up on issues to deliver excellent property data

Skills & Knowledge:
* Understanding of Asset Management and Property Services
* Good understanding of required datasets including Asbestos, Surveying, Decent Homes, HHSRS
* Experience of data auditing and quality techniques
* Demonstrable experience of Apex or similar Asset Management Database
* Excellent verbal, written and interpersonal communication skills
* Advance Excel skills

list Building Safety Coordinator

£26.00 - £32.18 per hour

We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.

This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.

Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.

Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.

list Leasehold Officer

£20.90 - £27.57 per hour

MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

Complaints Resolution Officer

Up to £26.89 per hour

MMP Consultancy are looking to recruit a Complaint Resolutions Officer on a temporary basis working for a Local Authority based in Hammersmith.

To play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are me.

This will be a temporary position paying £26.89 per hour Umbrella

Duties:

* Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
* Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.
* Proactively assist staff across The Economy and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
* Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
* Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
* Work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
* Co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.
* Deal with and resolve complaints and enquiries to prevent them escalating to the next stage.
* Support the corporate complaints team in collating information. Carry out specialist investigations into complex and multi-service complaints and co-ordinate responses.
* Monitor follow up works to ensure these are completed within agreed timescales to the satisfaction of the customer and that learning from complaints is embedded within the process.
* Build effective relationships with customers and keep them informed on progress of their complaint/enquiry to assist in the resolution of formal or informal complaints and to ensure customer confidence in the complaints process is maintained.
* Feed into lessons learnt and action we have taken to prevent further service failures and complaints
* Award levels of compensation to be paid to customers in line with the relevant compensation policies.
* Process these once approved and monitor the amount paid and reasons why across the Directorate.
* Work with the line manager to help identify training, procedural and policy issues and ensure all new service managers know what is required from them in relation to dealing with complaints, Members and Ombudsman enquiries.

Skills & Abilities:

* Experience of working with residents to resolve complaints.
* Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
* Ability to organise own workload successfully using time management skills.
* Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
* Experience in setting up and maintaining accurate records on both hard copy and computer, including database/spreadsheet management.
* Excellent verbal and written communication skills.
* Able to present information clearly, systematically and accurately.
* Ability to persuade and negotiate with all stakeholder to achieve desired outcomes.
* Commitment to continuing personal development

Title: Complaint Resolutions Officer
Location: Hammersmith
Salary: £26.89 Umbrella

Repairs Coordinator

Up to £17.56 per hour

MMP Consultancy are looking to recruit a Repairs Coordinator on a temporary basis working for a Local Authority based in Bristol.

To be responsible for scheduling repairs and tasks to colleagues out on site including allocating repairs and ensuring tenants are kept informed of any delays or changes to their repair appointments and rearranging as necessary.

This will be a temporary position paying £17.56 per hour Umbrella

Duties:

* Receive and respond to customer enquiries, in line with council policies and procedures always providing excellent customer service.
* To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
* Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed "right first-time".
* Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
* Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.
* Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
* Make outbound contact to customers as required and make enquiries on behalf of customers and arrange appointments.
* To effectively and appropriately liaise with contractors.

Title: Repairs Coordinator
Location: London
Salary: £17.56 Umbrella