Resident Liaison Officer

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Job purpose:
Working within our 16 services you will be providing housing support for young
people who are owed a housing duty by the local authority. The team will be expected to work within our policy and procedural framework and as part of the team you will provide a client focussed and flexible, responsive service to the young people. Young Person's Workers will carry a caseload of clients for whom they will formulate a comprehensive, co-produced Support and Safety Plan to inform ongoing casework promoting independence and preparing young people for move on into independent accommodation. Young Person's Workers will be working under the direction of the
Manager to provide support to the young people we accommodate, in addition young person's workers will be expected to have a lead area of responsibility across the schemes to support your personal development and the development of knowledge and skills amongst the team.

Key Responsibilities:
* To provide effective day to day shift cover, ensuring that safeguarding and the immediate needs of the young people are paramount to service delivery.
* In conjunction with colleagues, to comprehensively assess referrals to the project to ensure suitable young people can be accepted. To comprehensively assess the needs of young people in order to identify appropriate move on accommodation.
* Carry out comprehensive and co-produced ongoing support and safety plans with young people, that are SMART and evidence progress using goals and short objectives and are reviewed at the service review period, or when there is a clear change in support or risk.
* In conjunction with allocated young people, produce comprehensive and high quality risk assessments and risk management plans. Monitoring and reviewing plans in line with policy guidelines and procedures and to minimise risk to young people by identifying, reporting, and following up any safeguarding concerns and incidents.
* To provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed, and are given information concerning the building and other local services.
* To work with social workers to enable young people to move back home if appropriate, or working with the housing pathway manager to support young people to move on through the social housing nomination scheme.
* In line with our Client Contact recording policy and procedure, to record all client contacts appropriately and accurately on the Inform database and ensure all relevant files and recording systems are up to date and that key performance information is correctly recorded.
* To run activities and support young people to participate in activities to prepare them for independence and move through. Ensuring support is provided to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements.

Please send me your most up to date CV for more details about this position.

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy are working with a fantastic organisation based in East London to recruit a full-time Neighbourhood Team Manager to work on a temporary basis.

Responsibilities:
* To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease, or management agreement.
* To deliver high standards in housing management,
* To provide a flexible face to face service with a commitment to solving problems quickly and efficiently.
* Identify and provide support for vulnerable customers. Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of our customers is a priority.
* Achieve 'right first time' outcomes and reduce complaints and failure management.
* Develop and deliver local offers that meet the needs and wants of the local community/estate.
* Promote the use the 'self-service' options to customers, making the best use of technology and social media as a tool for communication.
* To work collaboratively with the new resident's team, making the best use of our stock and meeting the housing requirements of our customers.
* To work collaboratively with regeneration and development to deliver the aspirations and master plans for specific areas for growth, change and transformation.
* Work with subject matter experts in a range of areas such as fraud, Antisocial behaviour, legal, Tenant and Family Support, resident involvement, market rent and homeownership services, collections, service charges, customer services, estate services, environmental services, welfare rights, employment, and training advice to offer a first-class service.
* To prepare evidence and Notices including attending Court to present cases where legal action/possession is required.
* Attend external and partner agency meetings including meetings with stakeholders, community leaders etc.
* To promote resident involvement and feedback. To attend Tenant/Resident Association meetings and other resident events. To actively engage and work with residents in the management of their home and Neighbourhoods, to develop and improve service delivery taking full account of resident's needs.
* To ensure income is generated through the letting of subunits.
* Carry out welcome visits to new tenants within 6 weeks.
* To carry out other duties in line with the above as requested by your line manager.
Skills/Experience required:
* Ability to work independently, exercising good initiative and judgement.
* Proven time management and prioritization skills.
* Proven experience and ability to deliver excellent customer care and valuing diversity.
* Proven attention to detail and ability to work on a variety of tasks simultaneously.
* Ability to work under pressure and meet deadlines and target.
* Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents.
* Track record of delivering excellent customer service in a service industry.
* Prudent management of resources financial, technological, and human.
* Managing projects to deliver a better customer experience.

MMP Consultancy are looking to recruit a Scheme Manager on a Permanent basis, based in Kent.

This is being offered on a full & part time basis.

Main Responsibilities:

• Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
• Monitor and action low level rent arrears cases in accordance with the policies and procedures.
• Conduct risk assessments and provide support to residents
• Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
• Build positive working relationships with multi-agency partners, and other services.
• Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
• Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
• Deliver an excellent level of service to customers ensuring that their needs are met.
• Ensure safeguarding concerns are dealt with.
• Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
• Ability to carry out support work at other sheltered schemes
• Ad hoc testing of systems.
• Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
• Ability to work at other schemes throughout the county.
• Undertake any additional duties that may be required to meet the varying demand and deliver a great service to our customers.

Requirements:

• Educated to GCSE standard or equivalent
• Driving Licence and access to a suitable vehicle