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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.
* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.
SIMILAR JOBS
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Fire Safety Coordinator
MMP Consultancy are looking for a Fire Safety Coordinator to join an excellent Local Authority in South London on a temporary basis.
Purpose Of Job.
To share responsibility to administer and manage the fire risk assessment programme for all relevant buildings within the borough, including inspection programmes, to ensure compliance is achieved and at all times ensuring adherence to the Council's legal and mandatory obligations.
Key Responsibilities:
* To develop and manage overall programme and manage the collation of compliance actions derived from annual visits.
* To manage and administer the programme of fire risk assessments and other fire safety related matters ensuring we meet our legal obligation at all times. This will include managing the fire safety surveyor's visits and prioritising actions to ensure the business needs are met.
* Responsible for recording and evidencing compliance with the Council's legal obligations under the Regulatory Reform (Fire Safety) Order 2005. Manage workloads of Fire Surveyors to ensure maximum use of resources.
* Manage existing IT systems and develop new where and when required. Responsible for regular reviews to ensure that they remain fit for purpose in accordance with legislation and any subsequent legal amendments.
* Provide regular reports to senior management of levels of compliance, highlighting areas of concern and developing remedial actions to mitigate any risks.
* Responsible for managing and reporting on data from fire risk assessments and compiling risk actions to other business units and departments, including target and date setting.
* Responsible for monitoring and updating fire databases, ensuring information flow to other corporate systems such as APEX.
* Responsible for liaising with external health and safety bodies including HSE and London Fire and Emergency Planning Authority to mitigate risks and provide service improvements.
* Responsible for compiling packages works for investments works, investment programmes, and other fire safety related projects as detailed in fire risk assessments and other assessments and surveys.
* Responsible for liaising with internal bodies, such as Building Control and Planning, in order to ensure statutory requirements are met.
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Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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Resident Liaison Officer
Resident Liaison Officer (Ongoing Contract) - Housing Association
£29.71 per hour (Umbrella)
A leading Housing Association in London is seeking an experienced Resident Liaison Officer to join their team on an ongoing temporary assignment. This is an exciting opportunity for a customer-focused professional with a passion for supporting residents through housing projects.
Key Responsibilities:
- Act as the main point of contact for residents during planned maintenance, improvement, and refurbishment works.
- Provide regular updates, addressing any concerns or queries promptly to ensure high levels of resident satisfaction.
- Arrange and conduct home visits to discuss project impact, timelines, and support residents throughout the process.
- Coordinate with contractors and housing teams to ensure minimal disruption to residents while ensuring health and safety compliance.
- Assist vulnerable residents, ensuring their needs are met, and support is available where needed.
- Maintain accurate records of resident communication, project progress, and any actions taken.
About You:
- Proven experience in a similar Resident Liaison Officer role, ideally within social housing or property management.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations with tact and diplomacy.
- Strong organisational skills, able to manage multiple tasks and prioritise effectively.
- Knowledge of housing regulations and health & safety requirements.
- A proactive approach, with a passion for delivering exceptional customer service.
This role offers a fantastic opportunity to contribute to meaningful housing projects while ensuring residents are well-supported.
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