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ASB Officer

£20.09 - £26.50 per hour

Billie Gumble Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.

* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.

  • list Income Officer
    £34411 - £38236 per annum

    MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
    Key responsibilities:
    * Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
    * Contribute to the development and implementation of strategies, policies, procedures and service improvements.
    * Work across the Housing Services to ensure wider work plan objectives are delivered.
    * Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
    * Support the Neighbourhood Services team in resolving tenancy management issues.
    * Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
    * Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
    * Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
    * Prepare statistics and information on patch arrears management within a reasonable timescale, as required
    * Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
    * Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
    * Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
    * Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.

  • list Data Officer
    £0.00 - £350 per day

    MMP Consultancy are working with a fantastic organisation based in South London who are looking to recruit a Data Officer to join them on a ongoing basis.
    * Leading and delivering projects to introduce new business uses for the property database and enhance current business use
    * Controlling and managing data to ensure regulatory and legal compliance can delivered
    * Maintain the property databases and the integrity of information from other property based systems
    * Lead and deliver projects to introduce new business uses for the database and enhance current business use which will include
    o Analysing needs of business and designing a solution which meets these business needs
    o Support system upgrades, completing user acceptance testing and analysing errors
    o Providing Property database technical resource for Property Service & IT Projects
    * Build areas to support collection of information, input data from external sources
    * Produce reports for all business areas as required
    * Ensure quality and integrity of data from all areas of the business in specified format for import into core systems.
    * Creation and monitoring of interface files resolving all data errors
    * Audit and check data and processes to make sure it is accurate and compliant
    * Act as a problem solver, proactively identifying and following up on issues to deliver excellent property data

    Skills & Knowledge:
    * Understanding of Asset Management and Property Services
    * Good understanding of required datasets including Asbestos, Surveying, Decent Homes, HHSRS
    * Experience of data auditing and quality techniques
    * Demonstrable experience of Apex or similar Asset Management Database
    * Excellent verbal, written and interpersonal communication skills
    * Advance Excel skills

  • Support Worker
    £13.15 - £18.86 per hour

    Job Purpose:

    Workers in the Floating Support Service will be part of a mixed team providing a dynamic and empowering service to vulnerable clients across a variety of tenures. The Redbridge Floating Support Service is funded by the London Borough of Redbridge to provide flexible housing related support in order to enable service users to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user's racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for service users working closely with other professionals involved in the support and care of the service user. Working within our policy and procedural framework, FSW will receive referrals to assess clients for their edibility for the service. Continuous high quality and comprehensive support plans & risk assessments will be drafted and reviewed by FS workers will coordinate support interventions. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. The aim of the service is to provide quick and responsive interventions that prevent tenancy breakdown, improves quality of life and promotes independence. FS workers will carry a flexible caseload of clients of varying needs with a focus on tenancy sustainment and homelessness prevention.


    * A demonstrable level of experience and understanding of the range of approaches appropriate to working with any of the following needs:
    * Mental and Physical ill health
    * Challenging behaviour
    * Current drug and/or alcohol use
    * Antisocial behaviour -Offending.
    * Working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
    * Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.
    * Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment, coupled with a current understanding of safeguarding procedures.
    Skills & Abilities:
    * Ability to effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
    * Ability to be self-motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
    * The ability to motivate people to move towards an appropriate level of independence and inclusion.