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Voids and Lettings Team Leader

£27.34 - £36.46 per hour
 
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Billie Gumble Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy are working with a public sector organisation to recruit a Voids and Lettings Manager on a temporary basis.

The Voids and Lettings Manager will be responsible for leading and inspiring the voids and lettings service. The Lettings Manager will be providing effective leadership and support to for staff to deliver an efficient and effective end-to-end voids and lettings process. You will be able to tackle obstacles and make decisions on your own. Minimising voids periods and delivering a customer centric service with both a social and commercial focus.

Responsibilities:
* Deliver a flexible service letting a variety of tenures with customer focus and engagement, an integral aspect of strategic decision making
* Responsible for all aspects of the service, including driving the delivery of outstanding performance, developing and coaching teams to develop and maximise their potential to deliver cutting edge service delivery for customers
* Continually identify future service challenges and opportunities and develop appropriate strategic approaches
* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability
* Manage a customer focused service and effective use of resources
* Ensure councils overall vision, values and ethos are central to the requirements of the service

Experience:
* Significant experience of working in a leadership role within social housing, specifically Lettings and Voids
* Strong knowledge of housing law and current housing issues
* Demonstratable experience of leading a high-performance team
* Significant experience of working within a Housing Association or Local Authority
* Strong written and verbal communication skills


SIMILAR JOBS

list Fire Door Inspector

MMP Consultancy currently has an opportunity for a Fire Door Inspector to join a Public Sector Housing organisation covering an area of North London. The role is paying £320 per day Outside IR35.

Title: Fire Door Inspector
Salary: £320 p/d LTD (OutsideIR35)
Client: Public Sector Housing Provider
Contract: Interim - Potential up to 4 years.
Location: North London

Fire Door Inspection Qualification essential. (FDIS or BRE Door Inspector)

As a Fire Door Inspector, you will:

* Undertaking visual inspections of Communal and internal doors and slightly more detailed inspections of entrance doors / flat doors.
* Report on the information for the fire door in line with current expectations onto a PDA
* Be able to identify that the frame specification is correct for the door's rating.
* Have a good working knowledge of current Health & Safety and other relevant legislation.
* Liaise with tenants well and represent the organisation.

list Voids Surveyor

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Hertfordshire.

Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.

Title: Voids Surveyor
Salary: £38 per hour - Inside IR35 (36 hours per week)
Location: Hertfordshire
Contract: Rolling Contract

Duties:

* Delivery of Voids service, being able to inspect properties and create specifications of works which is fit for purpose for tenants.
* Ensure contractor engagement and management in the delivery of works provided.
* Post inspection of works complete to guarantee a good quality of service.
* Deliver fit-for-purpose, safe, and good-quality properties to tenants on behalf of the social housing entity.
* Prioritise tenants with value for money and efficient delivery of work.
* Provide a defect-free period of at least 6 months after work.
* Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
* Work with partners to set, coordinate, track, and ensure completion of voids with other services to get things done for the customer that meet or exceed customers' expectations.
* Dealing with unacceptable contractor performance ensuring all issues are remedied.
* Maintain up-to-date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
* Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.

Desirable Qualifications

* HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years of hands-on experience in related repairs surveying/ construction from a trade background.
* Relative experience of building maintenance in a local authority or other registered social landlord.
* Experience of working to strict deadlines within a busy multi-agency setting
* Experience in the management and administration of domestic building repairs
* Demonstrable experience of controlling costs expenditure of maintenance works

list Contract Manager (Voids)

MMP Consultancy currently have an opportunity for a Contracts Manager (Voids) to join a local authority based in East Devon.

This will be a permanent position paying £41,418 - £48,474 per annum plus benefits

The Role:

  • The postholder will be responsible for managing reactive repairs team to ensure that my client provide the right repair at the right time, fix and stay fixed.

  • The postholder will be responsible for managing the integration and on-going management of the Councils Integrated Asset Management Contract.

  • The postholder will be responsible for ensuring that void properties are returned to standard, on time and within budget.

  • The post holder will be responsible for producing and monitoring KPI's, financial monitoring and control of works orders and will be the Contractors main point of contact.

  • The postholder is responsible for the management of a team of technical staff working on repairs and void works.

Job Purpose

  • Responsible for the day to day repair and maintenance of the Council's housing stock, including the management of staff and budgets.

  • To develop and maintain a partnership ethos and work with the Contractor to successfully deliver the Integrated Asset Management Contract.

  • Provide effective leadership and strong performance management of the Repairs and Voids Teams using service planning and measurement, the Performance Excellence Framework, regular one to ones and team meetings.

  • Lead the Maintenance Surveyors and work closely with the Property and Asset Manager to ensure the Property and Asset Team achieve its objectives, targets and performance measures.

  • Ensure that empty properties are brought up to our lettable/void standard within target times and that void and compliance procedures are followed.

  • Responsible for ensuring compliance matters relating to the Integrated Asset Management Contract across the stock are managed in line with current legislation together with the Compliance Officer to ensure the safety of tenants and their properties at all times.

  • Ensure we are leading good practice in relation to our approach to asbestos, gas safety, fire risks and all other areas of statutory compliance and safety across our stock.

  • To effectively monitor, manage and analyse the contract KPI's including cost control and undertake regular quality inspections. This involves identifying trends, liaising with the contractor and taking remedial action in the event of service failure.

  • To investigate and rectify complaints, both formal and informal regarding void and reactive repairs. Identify any learning outcomes and ensure any improvements to procedures are implemented.

  • To prepare, allocate, manage, monitor and record budgets and take remedial action where trends may indicate overspend.

  • To collate and analyse statistical information on Repairs, assess trends and works with the Asset Management Team on the future planned maintenance programme. Ensure data relating to replacement of property components is reported back to Assets in the correct way.

  • Ensure that repair jobs are properly recorded on the OpenHousing system, coded, ordered and invoices processed efficiently.

  • To work with the contractor in the development of an effective list of standardised components in conjunction with the Asset Management Team.

  • To work with the Property and Asset Management team to investigate, address and respond to complaints from tenant and leaseholders in accordance with the corporate complaints procedure. Also to deal with enquiries raised on behalf of residents from Cllrs.

  • To ensure that the repairs team oversee works in progress including variations to the costed scope of the work, standard of workmanship and materials and that work not covered in the original order is processed correctly in accordance with procedures relating to variations

  • Ensure the Council achieves value for money at all times and complies with Council Standing Orders and Financial Regulations. Maximise our procurement savings by ensuring contractors use materials and services provided through Advantage South West and/or other supply chain procurement arrangements.