Managing Consultant – Asset Management, Property Services & Compliance
Paolo Moraldo
Job Description
MMP Consultancy currently have an opportunity for a Damp, Mould & Disrepair Surveyor to join a housing association.
My client have stock across London and the South East.
This is a hybrid working role with 2-3 days working from home.
My client are offering a salary of £50,000p/a Benefits.
Role Purpose:
To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction.
Role Impact Statement:
An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right.
Key Accountabilities:
- To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring.
- Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes.
- Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies.
- To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs.
- Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team.
- Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment.
- Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction.
- Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget.
- To ensure relevant KPI's and Service Standards are met/exceeded.
- To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical.
- Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues.
- Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters.
- Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set.
- Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system.
- Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context.
- Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement.
- To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values.
- Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met.
- Ensure that own performance contributes towards team objectives and performance of the wider business.
- Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve.
- Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values.
- Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business.
Title: Damp, Mould & Disrepair Surveyor
Salary: £50,000p/a Benefits.
Location: London & South East
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