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Job Description
MMP Consultancy are looking to recruit a Service Improvement Lead to join a forward-thinking Housing Association on a long term contract. This is a great opportunity for an experienced Service Improvement Manager to join a leading organisation.
The role will own the delivery of a diverse range of corporate projects, which will drive business improvement. Working closely with key business stakeholders, this role will be accountable for understanding their requirements/the need for change and translating this into recommendations which consider the impact on our customers, people, policies, processes and technology.
Duties:
* Working with senior leadership teams to define visions for service provision
* Assess and document existing end-to-end ways of working ("as-is"), using all available insight and information to represent multiple perspectives and creating a central, credible and holistic view
* Identify gaps and opportunities, challenging teams to simplify and streamline ways of working, with a focus on the customer journey
* Use internal and external sources of data and insight to influence and inform change opportunities
* Understanding and communicating the impact of current and proposed service and process design changes on customers and colleagues - listening to and representing their views to ensure the proposed solutions are customer and colleague focussed
* Provide fact-based recommendations on improvement opportunities across all levels of the organisation, balancing the "art of the possible" with pragmatism and potential constraints, clearly identifying benefits and establishing metrics to measure the success of the change
* Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction
* Develop visualisations to share complex information from a variety of perspectives in easily digestible formats for stakeholders to consume
* Develop the wider business in continuous improvement activity
* Development of project scope, approach, delivery and resources plans and benefits cases
* Day-to-day proactive management/ownership of project delivery to ensure agreed timescales/budgets/quality are delivered
Essential Skills & Experience:
* Experience of critically analysing processes, solutions & business cases from a variety of angles (customer, people, process, technology and data)
* The ability to explain complexity in a clear, succinct way, providing advice and recommendations to influence decision making across stakeholders at all levels
* The ability to look beyond the immediate problem and identify the wider implications of a decision
* Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing recommendations
* Demonstrable experience of documenting as-is and designing to-be solutions with successful implementation of process improvement in a large company
* Ability to solve complex problems, while maintaining creativity to generate flexible solutions in a fast paced environment
* Confident in making recommendations and judgements effectively based upon fact and data driven analysis
* An understanding of business analysis techniques and processes
* Recognised project or programme management qualification/certification: Prince2, MSP or PMP and knowledge of structured methodologies
* Experience of leading complex multi-dimensional projects in a large organisation
* Significant experience and knowledge of project management, resource management and allocation, and budget management
SIMILAR JOBS
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Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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Temporary Accommodation Procurement Manager
Temporary Accommodation Procurement Manager - Local Authority, London - Day Rate: £350 Umbrella
We are recruiting for a Temporary Accommodation Procurement Manager to work with a Local Authority client in London. This is a fantastic opportunity to lead a dynamic team within the Allocations & Lettings department, managing procurement and the delivery of temporary accommodation services.
Role Purpose:
- Oversee the procurement and management of temporary accommodation, ensuring properties meet legal, health & safety standards.
- Build and maintain effective relationships with property providers and stakeholders to secure and renew suitable accommodation.
- Manage voids, repairs, and landlord liaison, ensuring timely lettings and tenancy management.
- Lead on contract management, ensuring supplier compliance, cost-efficiency, and rigorous performance monitoring.
- Work with internal teams to address homelessness and move clients into permanent or alternative housing solutions.
Key Responsibilities:
- Manage the procurement of temporary accommodation across a range of property types, ensuring compliance with legislation and council standards.
- Monitor contracts with suppliers, including negotiating leases, handling renewals, and ensuring effective property maintenance.
- Collaborate with finance teams to manage budgets, ensuring cost-effective procurement and minimising expenditure on temporary housing.
- Support innovative initiatives to increase affordable housing supply and manage 'move-on' programs to reduce reliance on temporary accommodation.
- Liaise with landlords and the Council's anti-fraud team to prevent fraudulent activity within the temporary accommodation sector.
Qualifications & Skills:
- Proven experience in temporary accommodation procurement and management.
- Strong leadership skills with experience managing teams in a housing environment.
- In-depth knowledge of housing law, particularly around homelessness, tenancy management, and landlord-tenant legislation.
- Excellent communication skills, both verbal and written, with the ability to work effectively with a range of stakeholders, including property providers, legal teams, and council members.
- Ability to manage budgets and deliver cost-saving initiatives.
- Strong organisational skills, with the ability to meet deadlines and manage multiple tasks in a fast-paced environment.
This role offers an excellent opportunity for an experienced procurement / accommodation acquisition professional to lead a critical service, with the chance to make a real impact on housing delivery in London.
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Leasehold Officer
Job Title: Leasehold Officer
Location: West London (Hybrid)
Contract Type: Temporary, Full-time
Hourly Rate: £25.19 per hour (Umbrella)
About the Role:
We are seeking an experienced Leasehold Officer to join a local authority based in West London on a temporary contract. This full-time role offers hybrid working, providing flexibility to work remotely for part of the week. You will be responsible for delivering a range of services to leaseholders and freeholders, ensuring compliance with legal and policy requirements while supporting the council's Resident Services division.
Key Responsibilities:
- Manage leaseholder services, including statutory consultations, service charge calculation, billing, and income recovery.
- Handle leasehold assignments, Right-to-Buy applications, and queries related to major works.
- Administer and enforce lease conditions, including addressing breaches such as ASB.
- Conduct service charge income management, arrears recovery, and handle escalated legal actions.
- Collaborate with internal teams (e.g., legal, asset management) and external stakeholders to ensure effective leasehold management.
Candidate Requirements:
- Strong knowledge of leasehold and property management legislation, including the Commonhold & Leasehold Reform Act 2002 and Landlord & Tenant Act 1985.
- Experience managing service charge billing, major works consultations, and arrears recovery.
- Excellent communication skills and a customer-focused approach.
- Attention to detail and the ability to work independently, balancing conflicting priorities.
- Previous experience working in local authority or housing association environments is highly desirable.
If you are a motivated and experienced Leasehold Officer, apply today!
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