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Job Title: Estates Services Supervisor
Location: North West London

About the Role:
We are seeking a highly motivated and proactive individual to join our team as a Estates Services Supervisor. This is an exciting opportunity to manage and oversee the delivery and performance of a range of services in our communal open spaces, playgrounds, and residential blocks. The ideal candidate will ensure the effective delivery of grounds maintenance, arboriculture, caretaking, and cleaning services while maintaining a focus on quality, customer satisfaction, and compliance with health and safety standards.
Key Responsibilities:

• Supervise the delivery and performance of grounds maintenance, arboriculture, caretaking, and cleaning services.
• Manage the execution of service level agreements (SLAs) and programmes of work to meet contractual obligations.
• Ensure compliance with health and safety regulations, waste disposal laws, and environmental policies.
• Achieve high standards of quality and value for money in the services provided.
• Maintain a high level of customer satisfaction through direct interaction and problem resolution.
• Manage and motivate teams on-site, leading by example and ensuring performance targets are met.
• Act as the point of contact for external suppliers and oversee their performance.
• Split your time between community engagement (working directly with the team in the field) and administrative duties (handling meetings, reports, and documentation via laptop).

Key Skills and Experience:

• Previous supervisory experience is ideal, but not essential; we will support you to develop your leadership skills.
• Strong communication and interpersonal skills, with the ability to motivate and coach teams effectively.
• Experience in managing service delivery to tight deadlines while maintaining high-quality standards.
• A good understanding of health and safety legislation, waste disposal laws, and environmental policies.
• Proven experience working with customers at all levels, providing excellent service and handling issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks efficiently.

Additional Information:

• A company vehicle is provided for work-related travel.
• This role is likely to be part field-based and part office-based (administration).
• The position is suited to candidates based in the London area, though the patch extends into Surrey and Sussex