Meet The Team

Ebonnie Goss

Associate Director

MMP’s Associate Director and first recruit in 2014, Ebonnie is a specialist in Housing and Operational Support staff to Local Government and the Housing sector. After obtaining 4 A Levels, Ebonnie took the opportunity to become a Volunteer in South Africa for 5 months, working within an orphanage caring for children with varying disabilities.

Ebonnie’s passion for the Public Sector has been a testament to her success at MMP Consultancy. Since joining the team, Ebonnie has been instrumental in positioning MMP as one of the leading agencies within its associated sector. She is now fully responsible for overseeing the geographical growth and making the office a better place with her drive and enthusiasm for people’s well-being and happiness.

Outside of work, Ebonnie switches off by doing anything that involved breaking into a sweat and lifting ridiculous weights at her local gym. She’s also often seen anywhere that sells ice-cold Sancerre by the bottle.


Browse Ebonnie Goss Latest Jobs

Asset Management Analyst

£30000.00 - £35000.00 per annum

We are looking to source an Asset Management Analyst to join a national housing association based in London on a permanent contract.

As an Asset Management Analyst, you will play a crucial role in updating and maintaining our asset management database, ensuring data accuracy, and aligning compliance data and systems across teams and departments. You will analyse and manipulate large volumes of data, produce Planned Maintenance programs, and provide training and guidance to colleagues. This role requires excellent numerical, analytical, and project management skills, along with strong attention to detail and interpersonal communication abilities.

Key Responsibilities:
* Update and maintain the asset management database, ensuring data accuracy and robustness.
* Collaborate with teams and departments to align compliance data and systems, striving for continual improvement.
* Analyse, manipulate, and interpret data using clear and concise reports.
* Assist in producing Planned Maintenance programs.
* Provide training and guidance, including the preparation and maintenance of training materials.
* Demonstrate expertise in manipulating large volumes of data.

Requirements for Success:
* Good numerical and analytical skills to interpret data and make recommendations.
* Experience in maintaining large datasets and performing analysis.
* Knowledge of Decent Homes, HHSRS, and Energy (RDSAP) regulations.
* Familiarity with housing management or asset management systems (Keystone or similar).
* Advanced Excel skills with an analytical and methodical approach.
* Strong project management and organizational skills, with the ability to meet deadlines.
* High attention to detail and accurate data entry abilities.
* Excellent verbal, written, and interpersonal communication skills.
* Strong negotiating and influencing skills.

Property Manager

Up to £32500 per annum

Property Manager required to join a national housing association on a permanent contract.

Sitting as part of the Property Services team, the Property Manager will be covering a patch across London and Berkshire, ensuring that properties are maintained to the highest standard. Covering all areas of property management, including management of service charge costs, completing oversight of services delivered to homes, and setting standards whilst delivering effective contract management for third parties and key contractors.

* Ensuring that properties are maintained to a high standard and in accordance with all compliance requirements and act as a duty holder for designated properties.
* Providing an excellent customer-focused professional management service to residents, ensuring all legal landlord/freeholder obligations are met.
* Responsible for ensuring work carried out on our properties is completed to an acceptable standard, within budget and timescales.
* Responsible for estate inspections and liaising regularly with other teams to ensure high standard to communal repairs, cleaning and gardening provided.
* Ability to understand complex service charge budgets and explain these to non-technical audience.
* Liaising with residents and colleagues to resolve communal issues while delivering excellent customer service, ensuring high rates of satisfaction to minimise complaints.
* Reporting on the performance of properties and maintenance so that the Property division can fully understand the performance within our portfolio.
* Overseeing planning and execution of day-to-day operations, maintenance, and inspections of the properties in your patch.

Role Requirements:
* Property management experience including managing blocks in mixed tenure environment.
* An understanding of the legal aspects of leasehold law and regulations, or the ability to quickly get such an understanding.
* Demonstrate a working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations, and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice.
* Experience of managing and supporting landlord compliance
* Knowledge of building and health & safety legislation
* Strong verbal and written communication skills with the ability to influence and negotiate across the organisation.
* Basic working knowledge in building maintenance systems
* Associate of IRPM or willingness to achieve this qualification.
* Member of IOSH or willingness to achieve this qualification.

Building Safety Communications Officer

Up to £33625 per annum

Building Safety Communications Officer required to join a Housing Association based in London, on a permanent contract.

As Building Safety Communications Officer, the role will include:

* Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings.
* Prepare high-quality responses to informal complaints and enquiries
* Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works.

Duties & Responsibilities:

* Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement.
* Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes.
* Provide support in Building Safety Residents Meetings.
* Ensure residents are kept informed about the safety of their building and consulted when possible.
* Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed.
* Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results.
* Prepare or update process maps and short briefings when required.

Skills & Requirements:

* Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal.
* High level of IT skills and literacy including proficiency in Microsoft - Word & Excel.
* Enhanced letter writing skills with the ability to adapt information for the audience.
* A proven track record of delivery in a demanding and fast paced environment.
* Enthusiastic about working in a customer services environment and ability to empathise with residents.
* Excellent attention to detail and ability to work well under pressure and to tight deadlines.
* Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility.
* Shows initiative in proposing service improvements.

Complaints Resolution Manager

£250 - £300 per day

Experienced Complaints Resolution Manager required to join a large local authority based in London. Working as part of the Property Services department, the Complaints Resolution Manager will be responsible for a team of 4 Coordinators. This is initially offered on a 6-month temporary contract, with the potential of extension.

As Complaints Resolution Manager you will:

* Manage responses to complaints and FOI's, ensuring that the service is aligned to support the Council in achieving its strategic priorities.
* Manage Housing Management compensation budget.
* Maintain a culture of innovation and continuous improvement.
* Support wider department to use learning from complaints to improve the service delivery and customer experience.

Duties and Responsibilities:

* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
* Manage customer focused service and effective use of resources.
* Responsible for effective management of enquiries and complaints, in line with the relevant policies, procedures and legislation
* Manage a range of investigations on behalf of the department.
* Develop strategic solutions, to ensure that the service improvements arising from investigations inform the wider service improvement agenda.
* Maintain up-to-date records and providing monthly statistical and qualitative information to Senior Management team.
* Attending contractors' monitoring meetings as required, giving performance feedback.

* Proven experience of working as a Complaints or Service Improvement Manager within a property services, housing, construction, public sector capacity.
* Knowledge of the statutory and corporate complaints process and all associated legislation and policies
* Track record of achievement at a management level in a large and complex organisation
* Ability to oversee and undertake complex investigations.
* Experience of staff management, including planning, organising and co-ordination of teamwork.

Neighbourhood Officer x 2

£18 - £23 per hour

Are you passionate about community-focused housing management?

MMP Consultancy is partnering with a national housing association to recruit a number of dedicated Neighbourhood Officers on a temporary basis.

As a Neighbourhood Officer, you will play a pivotal role in providing tailored housing management services to tenants, leaseholders, and residents within designated neighbourhoods, ensuring their needs are met while upholding tenancy and lease conditions.

Role Overview:
* Investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies
* Deliver effective housing management services to tenants, leaseholders, and residents, ensuring their needs are met within designated neighbourhoods.
* Serve as the primary point of contact, offering assistance and resolving queries promptly.
* Work with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues
* Visit customers who may require additional support and assess whether they require on going tenancy support
* Conduct evictions, and attend stay hearings, attend court to represent the organisation
* Conduct scheduled visits to tenants and leaseholders, addressing service requests and clarifying tenancy and lease terms.
* Assist in preparing legal cases and documentation for First-Tier Tribunal (Property Chamber) proceedings when required.
* Ensure tenancies and leases are managed per agreements, addressing breaches according to policies.

Ideal Candidate:
* Prior experience as a Housing Officer or Neighbourhood Officer.
* Strong understanding of the social housing sector and relevant legislation.
* Current awareness of leasehold management and prevailing housing sector challenges.

HR Business Partner

£21.15 - £27.79 per hour

HR Business Partner opportunity has arisen to work for a large local authority based in London.

Role Purpose:
* Provide a professional HR service to managers on all employee experience related matters including organisational change, resourcing, management of attendance, performance management, employee relations issues and general HR management interventions, to deliver business objectives.
* Support business managers and the HR service in achieving the Council's strategic objectives.

Main duties and responsibilities:

* Provide clear and effective counsel and guidance to managers on the employee life-cycle ranging from resources management, recruitment and selection, casework, policy / procedural advice relating to both individuals and groups of employees, planned initiatives, learning & development, change management and exit management.
* Provide expert advice on organisational change projects e.g. organisation transformation to redesign services and ensure reorganisations are managed in line with council procedures.
* Participate in ongoing discussions with management teams (as assigned), in a variety of formal settings to support and guide managers either individually or at a team level
* Provide accessible and appropriate advice, guidance and support in dealing with HR matters raised directly by employees.
* Participate in ongoing service reviews and discussions with senior management teams.
* Implement strategies to ensure HR provides clear business-focused outcomes for the utilisation of staffing resources within the business area supported
* Supply a quality operational HR service, providing clear business focused outcomes for the business area supported.
* Plan, establish and maintain effective working arrangements with Trade Unions and other stakeholders and partners to ensure employee relations matters and collective discussions are undertaken in an effective and efficient manner.
* Ensure the on-going maintenance of HR data records (on all HR systems) for the business area supported (and other areas of the Council as directed) ensuring all HR records held are accurate, up to date and meet organisational objectives for workforce and HR record keeping. Utilise HR data to review and analyse HR data against performance targets.
* Actively promote the Councils equality, diversity and inclusion objectives in terms of personal practice and within the context of all HR advice and guidance provided

* Graduate membership of the CIPD or equivalent knowledge, skills and experience
* Evidence of continued professional development
* Extensive experience of successfully supporting Directors with ER and sickness case work
* Implementing strategies and ability to provide high-quality business led advice across the HR function and understanding the need of the business in large complex organisations.
* Identifying training needs and developing solutions to ensure high quality outcomes.
* Monitoring, analysis and interpreting HR MI, maintain up to date HR records.
* Ability to influence and persuade managers in a variety of situations.

HR Advisor

£17.50 - £23.00 per hour

MMP Consultancy are looking to recruit a HR Advisor to join a leading local authority based in London.

Role Purpose: Responsible for providing support in the delivery of a high-quality operational HR advisory service to managers on all workforce related matters including resourcing, management of attendance, performance management, employee relations issues and general HR management interventions, to support the delivery of business objectives.

Responsibilities of HR Advisor:
* Provide effective support and advice to internal staff in relation to employee relations, policies and procedures, recruitment and retention
* Provide quality, professional human resources advice, guidance and support to management on the full range of human resources issues including organisational change, redundancy, redeployment, case management, employment tribunals, industrial action, disciplinary, grievance, performance, absence management, ill health retirement, recruitment, pay and terms and conditions of employment
* Manage a personal allocation of employee relations case work
* Influence, persuade, coach and support managers to take appropriate action and manage risks in accordance with agreed policies and procedures
* Support the delivery of accessible and appropriate advice, guidance, and support in dealing with HR matters raised directly by members of staff. Utilise on-going discussions with senior management teams, plan the delivery of all HR support services to the relevant division or service area
* Assist managers to carry out jobs in a safe and effective manner
* Support on Key Performance Indicators, including the reduction of temporary staffing spend
* Advise managers on selection of candidates, including interviews and assessments

Essential Criteria/ Requirements for HR Advisor:
* Extensive generalist HR experience to include administration of all aspects of recruitment and selection processes, change management, performance management and other HR related matters
* Experience of advising and coaching managers in employee relations to a complex level
* Willingness to study for CIPD and evidence of continued professional development
* Good working knowledge of HR practice, policies and management procedures

Customer Service Advisor (Part-Time)

Up to £27932 per annum pro-rata

Customer Service Advisor opportunity arose to join a forward-thinking housing provider based in Kent.

Are you passionate about providing exceptional customer service and looking for a part-time opportunity? If you have experience in customer service and are committed to delivering a high level of service, this is the role for you!

Job Purpose:
* As a Customer Service Advisor, your role is to be the first point of contact for our customers, providing them with the right answers and ensuring they enjoy exceptional, tailored services and choices.

Main Responsibilities:
* Delivering consistently high-quality customer service across all contact channels, in line with customer service standards.
* Tailoring services to meet the diverse needs of individual customers, ensuring an equally positive experience for everyone.
* Taking ownership of challenging messages and difficult conversations with customers, including complaint resolution.
* Complying with policies, procedures, and guidelines, recognizing when to escalate for exceptions.
* Collaborating with colleagues, partners, and contractors to provide an efficient and joined-up service.
* Actively listening to customers, obtaining their feedback, and contributing to continuous service improvement.
* Managing your learning to keep your knowledge up-to-date, enabling you to provide the right answer, first time.
* Competently using relevant systems to deliver a high level of customer service.
* Implementing and supporting changes to customer service delivery.

Person Specification:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people through great customer service.
* Ability to communicate clearly and build rapport with customers across various contact channels.
* Comfortable using standard Microsoft Office packages and in-house systems, with the ability to learn and use new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to tailor complex information according to the customer's needs.
* Ability to prioritize competing commitments and work accurately and methodically under pressure.
* Experience in dealing with challenging behavior while remaining solution-focused.

Welfare Advice Officer

£17 - £22 per hour

We are partnering with a distinguished housing association in Kent to recruit a skilled Welfare Advice Officer. Our client is dedicated to providing exceptional services to its residents and ensuring their financial well-being through expert advice and support.

As a Welfare Advice Officer, you will play a vital role in providing crucial advice and support to residents, maximising their incomes, managing debts, and promoting independent living within the community. You will serve as a point of contact in regards to welfare referrals, ensuring that referrals are effectively managed and triaged.

* Offer comprehensive support, information, and advice to residents, enabling them to enhance their incomes, manage debts, access online services, and sustain their tenancies.
* Manage a caseload of clients referred for welfare benefits advice and support, ensuring precise support planning and positive outcomes.
* Refer and support residents to access external services and grants to meet their needs.
* Collaborate with external agencies, local authorities, and community organizations to enhance the delivery of support services.
* Promote ways for residents to independently access welfare support and services.
* Collaborate with colleagues to ensure timely and accurate referrals to internal services, ensuring residents' varied needs are addressed.
* Be the initial point of contact, assessing and directing referrals for Communities services to the appropriate team or colleague.
* Administer and triage referrals to the resident hardship fund and manage the distribution of essential vouchers efficiently.
* Provide regular reports and case studies, contributing to the continuous improvement of services.
* Undertake administrative tasks related to residents and projects as required.

Ideal Candidate:
* Experience providing advice and support to individuals over various communication channels.
* Previous experience of working in a Welfare, Triage or Tenancy Sustainment role.
* Strong communication skills, both written and verbal.
* Knowledge of debt, financial exclusion, and welfare benefits.
* Ability to work collaboratively and communicate effectively with tenants, residents, and stakeholders.
* Commitment to diversity, equality, and delivering tailored support to vulnerable residents.

Care Operations Manager

£40.80 - £53.60 per hour

New Vacancy: Operations Manager - Care Homes

Are you a dedicated and passionate individual with a desire to make a real impact on the lives of residents in care homes? We are looking for an experienced Operations Manager to manage five care homes within the beautiful Buckinghamshire area.

Role Overview:
* As Operations Manager, you will play a vital role in ensuring the highest standards of care and service quality across our care homes. You'll be responsible for driving excellence and promoting a culture of continuous improvement in all aspects of care home operations.

* Supporting the Quality Team in developing and implementing operational quality strategies and policies to ensure the highest levels of care are maintained.
* Identifying opportunities to enhance the financial performance of homes and services by improving occupancy, managing staff costs, and optimising service hours.
* Providing professional management of services and teams. This includes mentoring, developing, motivating, and coaching employees in the homes and services as directed by Senior Management.
* Ensuring that homes and services consistently achieve high levels of performance and meet key performance indicators (KPIs).
* Creating financial reports to identify profit and loss within the care homes.
* Active participation in operational and business meetings as required.
* Overseeing activities related to the promotion and marketing of the homes and services in the local community.
* Support home and service managers in utilising the facilities as a local resource and driving high occupancy rates among both private and local authority residents.
* Ensuring the successful delivery of a clear focus on driving improvements in quality. This includes formulating action plans with review processes to guarantee a positive impact.
* Regular monitoring, auditing, and reviewing of homes and services. You'll take appropriate corrective action when necessary, utilising internal quality assurance framework and audits via internal and external stakeholders.
* Participation in Safeguarding meetings to ensure the well-being and safety of our residents.
* Actively identifying and implementing new initiatives aimed at achieving CQC ratings of 'Good' or 'Outstanding'.
* Working closely with allocated teams to ensure an excellent standard of care is delivered in alignment with the standards set out by the company, CQC, Local Authority, and other relevant regulatory professional bodies.

* Previous experience in a management role within the care sector.
* Prior Home Manager registration
* Good working knowledge of CQC regulations, and relevant legislation e.g. Health & Social Care Act 2008, Care Act - Protection of Vulnerable Adults, and Mental Capacity Act
* QCF Level 5 in Management or similar
* Strong leadership skills, with the ability to motivate and develop teams.
* A keen eye for financial performance, with experience in managing budgets.
* Exceptional communication and interpersonal skills, including the ability to liaise with internal and external stakeholders.
* Knowledge of relevant regulatory standards in the care sector.
* A commitment to improving the quality of care and services.

Planned Works Administrator

£15 - £20.00 per hour

Administrator required to join a housing provider based in London. This will be on a temporary to permanent contract, working as part of the Planned Works team.

Role Purpose:
* Responsible for a range of administrative tasks to ensure the efficient running of the work streams, processing orders, and managing correspondence by answering emails, raising orders and telephone calls. Manage and investigate queries from residents/leaseholders, reports, produce reports, liaise with supply chains within the workstream and other teams within the business.

Main duties and responsibilities:
* Party Wall Agreements - receiving requests, raising orders on QL, preparing PWA assignment letters to PWA supply chain, sending all relevant info/docs/orders to supply chain, receiving awards and updating QL/SharePoint and individuals.
* Receiving invoices from the supply chain, and forwarding to the relevant department.
* Structural works - raising orders on QL, and passing to structures, actioning any recommendations as per structural surveys received (ie Tree Proformas, raising CCTV and drain works, soil investigations, raising Asbestos orders on QL where required and monitoring/chasing completion)
* Structures spreadsheet - monitoring and updating spreadsheet with any info from members of the team, dealing with historical jobs, trying to sort out pending issues and updating relevant folders.
* Asbestos removal - raising orders on QL to supply chain
* Damp works - dealing with damp works spreadsheet and actioning accordingly (covering for team members).

* 3 years experience working within an office-based administrative role or transferable skills to this job advert.
* 3 years experience working within social housing sector.
* Confident with IT systems to maintain accurate records, and to produce reports.
* Excellent communication skills (both written and verbal) with a proven ability to manage working relationships.
* Proven ability to meet deadlines and targets.
* Strong interpersonal skills, including the ability to work both collaboratively and independently within a team environment.
* Excellent planning and organisational skills.

Resident Liaison Officer

£19 - £26.00 per hour

Resident Liaison Officer required to join a housing provider based in London. This will be on a temporary to permanent contract, working as part of the Planned Works team.

* Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
* Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
* Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
* Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:
* Previous experience of working as a Resident Liaison Officer or Coordinator
* Excellent written and interpersonal skills
* Proven experience of delivering excellent customer care
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales