Meet The Team

Ebonnie Goss

Associate Director

MMP’s Associate Director and first recruit in 2014, Ebonnie is a specialist in Housing and Operational Support staff to Local Government and the Housing sector. After obtaining 4 A Levels, Ebonnie took the opportunity to become a Volunteer in South Africa for 5 months, working within an orphanage caring for children with varying disabilities.

Ebonnie’s passion for the Public Sector has been a testament to her success at MMP Consultancy. Since joining the team, Ebonnie has been instrumental in positioning MMP as one of the leading agencies within its associated sector. She is now fully responsible for overseeing the geographical growth and making the office a better place with her drive and enthusiasm for people’s well-being and happiness.

Outside of work, Ebonnie switches off by doing anything that involved breaking into a sweat and lifting ridiculous weights at her local gym. She’s also often seen anywhere that sells ice-cold Sancerre by the bottle.

 
 
 

Browse Ebonnie Goss Latest Jobs

Compliance Officer (Fire)

£18 - £24 per hour

Compliance Officer (Fire Safety)

Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary

About the Role
We are working with a housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

Key Responsibilities

  • Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
  • Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
  • Maintain and update compliance databases, ensuring accuracy and completeness of information.
  • Upload fire safety certificates and other essential documents into the database.
  • Book orders and schedule appointments with contractors and residents.
  • Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
  • Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
  • Support ongoing compliance projects and contribute to improving fire safety procedures.
  • Use Microsoft Dynamic 365 for data management and administrative tasks.


What We Are Looking For

The ideal candidate will demonstrate:

  • Experience in compliance or contract administration, preferably within a social housing environment.
  • Strong data management skills and attention to detail.
  • Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
  • Excellent organisational and communication skills to coordinate with contractors and residents.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with Microsoft Dynamic 365 is a plus.



Income Officer

£23 - £29 per hour

Income Officer

Location: London
Salary: £29.05 per hour Umbrella
Contract Type: Temporary

About the Role

We are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.

Key Responsibilities

  • Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.
  • Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.
  • Ensure compliance with the council's escalation procedures and statutory requirements related to rent arrears.
  • Establish and monitor rent repayment agreements while maintaining a customer-focused approach.
  • Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.
  • Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.
  • Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.
  • Provide training and guidance to new team members, interns, and colleagues on best practices and income recovery strategies.
  • Maintain accurate financial records and prepare reports on rental income and arrears management.
  • Represent the Income Team at resident association meetings, including occasional evening events.
  • Promote Direct Debit payments and assist with financial inclusion initiatives.


What We Are Looking For

The ideal candidate will demonstrate:

  • A strong knowledge of housing and welfare legislation, including the court pre-action protocol and Welfare Reform.
  • Experience in income management within a social housing setting, including debt recovery and financial support services.
  • Excellent negotiation and communication skills to engage with tenants and external stakeholders effectively.
  • Experience in working with vulnerable residents and the ability to identify and implement tailored financial solutions.
  • Proficiency in IT systems, including housing management software and financial databases.
  • A customer-focused approach with a commitment to improving resident satisfaction and tenancy sustainment.
  • Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.



Housing Assistant

£19 - £24 per hour

Housing Assistant

Location: London
Pay: £24.11 per hour Umbrella
Contract Type: Temporary

About the Role

We are recruiting on behalf of a respected local authority, to recruit a Housing Assistant. This is an exciting opportunity to support the development and delivery of tenancy and estate management services, ensuring compliance with tenancy and lease conditions while enhancing resident satisfaction and quality of life.

Key Responsibilities

  • Provide high-quality support to tenancy management teams, assisting housing officers and team managers in various housing management functions.
  • Assist with estate inspections, tenancy verification checks, ASB management, fire risk assessment recommendations, and property management tasks.
  • Support tenant and resident associations with administrative tasks.
  • Maintain and operate both computerised and manual recording systems.
  • Attend home visits, meetings, events, and conferences, occasionally outside normal working hours.
  • Provide advice on tenancy change applications and ensure accurate completion of relevant documentation.
  • Assist housing officers in managing the void and rehousing process, including liaising with property services and conducting property viewings.
  • Ensure all tenancy sign-up packs are prepared and contain the necessary documentation.
  • Utilise council IT systems to maintain up-to-date and accurate records.
  • Support the service improvement team with performance and service standards data.
  • Provide a high-quality, face-to-face reception service, resolving enquiries at the first point of contact where possible.
  • Maintain high standards of professionalism in interactions with customers, colleagues, and other agencies.


What We Are Looking For

The ideal candidate will demonstrate:

  • Previous experience of working with a Housing Association, RSL or Local Authority.
  • Knowledge of tenancy and estate management processes
  • Understanding of housing policies, legislation and procedures.
  • Ability to carry out property inspections and tenancy verification checks.
  • Experience in dealing with anti-social behaviour cases.
  • Strong problem-solving abilities, with a proactive approach to overcoming challenges.
  • Critical thinking skills, using evidence-based approaches to decision-making.
  • Excellent coordination and collaboration skills to work well with others.
  • A strong commitment to service excellence and delivering high-quality outcomes.

Senior Administrator

£15 - £20 per hour

Senior Administrator

Location: Oldham
Pay Rate: £20.40 per hour (Umbrella)
Contract Length: 2 - 3 months (potential for extension)
Hours: 35 per week, Monday - Friday (Hybrid Working Available)

About the Role

We are currently seeking a Senior Administrator to join the Asset Management team on a temporary contract in Oldham. This role will provide essential administrative support to the Heating and Hot Water & Domestic Gas Team, assisting with contract management, compliance monitoring, and customer queries.

The successful candidate will play a key role in ensuring compliance records are up-to-date, budgets are monitored, and all data is accurately recorded within internal systems. This is a hybrid working role, providing the flexibility of both office and home-based work.

Key Responsibilities

  • Monitor the performance of contracts and suppliers, ensuring quality and value for money
  • Manage and monitor team email inboxes, ensuring timely responses
  • Create work orders and purchase orders
  • Update NEC (Asset Management System) and maintain accurate data records
  • Develop, maintain, and monitor systems, registers, and databases for efficient reporting
  • Facilitate communication between internal teams, external customers, and suppliers
  • Prepare reports, letters, and presentation materials
  • Provide compliance reports to the wider team


What We're Looking For

We are seeking a proactive and detail-oriented Senior Administrator with:

  • Previous experience in an administrative role, ideally within housing or asset management
  • Ability to work to deadlines and targets efficiently
  • Strong customer service skills with a solution-focused approach
  • Excellent attention to detail and ability to manage workload effectively
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, and Outlook)
  • Advanced skills in Microsoft Excel (Pivot Tables, VLOOKUPs, and data analysis)



Contract Officer

£20 - £26 per hour

Contract Officer

Location: Oldham
Pay Rate: £26.60 per hour (Umbrella)
Contract Length: 2 - 4 months (potential for extension/permanency)
Hours: 35 per week, Monday - Friday (Hybrid Working Available)

About the Role

We are currently recruiting for a Contract Officer to join our client, a well-respected Housing Association, on a temporary basis. This role offers a unique opportunity to gain valuable experience within asset compliance and contribute to managing key housing maintenance contracts across properties nationwide.

As a Contract Officer, you will support the Contract Manager in ensuring asset compliance, delivering customer-focused services, and helping drive cost efficiencies across multi-million-pound projects.

Key Responsibilities

  • Assist in the management of asset compliance contracts
  • Analyse complex data using Excel (Pivot Tables, VLOOKUPs, Macros) to identify trends and areas for improvement
  • Support project delivery, ensuring adherence to CDM regulations and health & safety standards
  • Maintain and develop strong working relationships with contractors, tenants, and internal stakeholders
  • Monitor statutory and regulatory requirements in asset compliance, ensuring full compliance


What We're Looking For

We are seeking a proactive and detail-oriented Contract Officer with:

  • Previous experience in supporting asset compliance contract management
  • Excellent problem-solving skills, with the ability to gather information, analyse, and suggest solutions
  • Strong understanding of financial controls within contracts
  • Outstanding written and verbal communication skills
  • Experience in housing sector compliance (desirable)

Finance Business Partner

£35 - £44 per hour

Finance Business Partner - Interim Contract

Contract Type: Interim
Industry: Housing Association
Rate: £35.00 to £44.00 per hour

Are you an experienced finance professional looking for a dynamic, strategic role in a leading national organisation? We are recruiting for an Interim Finance Business Partner to join a forward-thinking team and drive financial performance in a high-impact environment.

About the Role

As a Finance Business Partner, you will play a crucial role in providing financial insight, analysis, and strategic advice to key stakeholders. You will act as a trusted advisor, ensuring sound financial decision-making and supporting the broader business objectives.

This role is perfect for someone who enjoys collaboration, problem-solving, and driving commercial improvements within a fast-paced organisation.

Key Responsibilities

  • Assist with monthly management reporting linking financial and operational metrics with commentary to provide insight into organisational procedures.
  • Work closely with senior management, providing financial guidance and commercial insight to support decision-making.
  • Analyse financial data and trends, identifying risks, opportunities, and areas for improvement.
  • Support budgeting, forecasting, and financial planning processes.
  • Build strong relationships with operational teams, ensuring financial best practices are embedded across the business.
  • Deliver accurate and timely financial reporting, ensuring compliance with policies and procedures.
  • Identify cost-saving initiatives and drive efficiency improvements.
  • Support business transformation projects and contribute to wider strategic initiatives.


About You

We're looking for a proactive and results-driven finance professional who is:

  • Part-qualified (by experience), studying towards or newly qualified with CCAB or equivalent accounting qualification.
  • Possesses strong experience in finance business partnering, financial analysis, or management accounting.
  • Advanced in analytical skills and holds the ability to translate complex data into actionable insights.
  • Strong stakeholder management skills - able to influence, challenge, and support decision-making.


Previous knowledge and experience of working in a Housing Association is highly advantageous, but not essential.