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list Repairs Planner

£12.50 - £16.50 per hour

MMP Consultancy are looking to recruit a Planner's to work across several responsive maintenance contracts in London.

We are seeking experienced Planner's, Scheduler's or Repairs Advisor's to apply. This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.

* Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
* Check the system for emergencies and manage within a timely manner to ensure targets are meet
* Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
* Arrange inspections for supervisors
* Provide a high-quality service to client on a face to face basis
* Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Experience Required for Planner / Customer Service Advisor:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word
* Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge

list Fire Door Inspector

£300 - £320 per day Outside IR35

MMP Consultancy currently have an opportunity for a Fire Door Inspector to join a Health & Safety Consultant based in Portsmouth

This will be a part time position with you working 3 out of 5 days a week varying days Mon-Fri.

The position is paying £300-£320 P/Day Outside of IR35.

  • You must hold an FDIS or BRE door inspector qualification.

Job Purpose: This role will be working on their housing contract focusing on carrying out fire door inspections and writing up reports,

  • Inspect and survey Fire Doors in a competent manner.
  • Provide a full report and recommendations following the inspection.
  • Identify that the frame specification is correct for the door's rating.
  • Understand the regulations relating to the gap allowance between door and frame

Title: Fire Door Inspector

Salary: £300-320 P/Day (Outside IR35)

Location: Portsmouth

Customer Service Advisor (Part-Time)

Up to £27932 per annum pro-rata

Customer Service Advisor opportunity arose to join a forward-thinking housing provider based in Kent.

Are you passionate about providing exceptional customer service and looking for a part-time opportunity? If you have experience in customer service and are committed to delivering a high level of service, this is the role for you!

Job Purpose:
* As a Customer Service Advisor, your role is to be the first point of contact for our customers, providing them with the right answers and ensuring they enjoy exceptional, tailored services and choices.

Main Responsibilities:
* Delivering consistently high-quality customer service across all contact channels, in line with customer service standards.
* Tailoring services to meet the diverse needs of individual customers, ensuring an equally positive experience for everyone.
* Taking ownership of challenging messages and difficult conversations with customers, including complaint resolution.
* Complying with policies, procedures, and guidelines, recognizing when to escalate for exceptions.
* Collaborating with colleagues, partners, and contractors to provide an efficient and joined-up service.
* Actively listening to customers, obtaining their feedback, and contributing to continuous service improvement.
* Managing your learning to keep your knowledge up-to-date, enabling you to provide the right answer, first time.
* Competently using relevant systems to deliver a high level of customer service.
* Implementing and supporting changes to customer service delivery.

Person Specification:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people through great customer service.
* Ability to communicate clearly and build rapport with customers across various contact channels.
* Comfortable using standard Microsoft Office packages and in-house systems, with the ability to learn and use new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to tailor complex information according to the customer's needs.
* Ability to prioritize competing commitments and work accurately and methodically under pressure.
* Experience in dealing with challenging behavior while remaining solution-focused.