This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Sheltered Housing Manager

Up to £321.45 per hour

Olivia Crush Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy are looking to recruit to a Sheltered Housing Manager join a fantastic Local Authority based in Hammersmith on a temporary contract.

To ensure the delivery of an enhanced housing management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.

This is a temporary position paying £321.45 per day Umbrella.


* Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
* Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
* Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
* Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
* Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.
* Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service.
* Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents.
* Develop and ensure adherence to the service level agreement, systems, administration, policies and procedures relating to health, safety and welfare of residents and the management of schemes and services.
* Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved.
* Attend and service quarterly sheltered housing forums.
* Ensure there are effective day to day working relationships with the support and care service providers and other stakeholders including a seamless and appropriate response to emergencies.
* Deliver a service which promotes equality and diversity by giving equal and fair access and the identification and resolution of perceived or real inequalities.
* Lead and contribute to budget planning, control expenditure and deliver ways to improve value for money by reducing costs.
* Develop and maintain effective relationships with relevant stakeholders including the internal and external customers (tenants and leaseholders), colleagues, residents groups and community organisations.

Skills & Abilities

* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace
* Educated to degree level or trained and qualified in supported housing, for example NVQ Level 4 or sufficient experience to demonstrate ability.
* Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
* Experience of working within a performance management framework and reporting on KPIs and outcomes.
* Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers.
* Experience of dealing with safeguarding issues and managing robust systems to ensure alerts are dealt with efficiently and sensitively.

Title: Sheltered Housing Manager
Location: Brent
Salary: £321.45 per day Umbrella


list Supply Chain Supervisor

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.


* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.

list Income Officer

MMP Consultancy are currently recruiting for an Income Officer based in East London on a temp/permanent basis.

Main Responsibilities:
* Maximise rental income, minimise loss through bad debts
* Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour
* Support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation
* Ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety
* Maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation
* Collate performance returns against KPI's and provider monitoring returns
* To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service manager
* Review former tenant arrears at surgery meetings, and support teams to action attempts to recover arrears, guiding in the policy and process where needed
* Review, check and process all bad debt write off request forms submitted for first tier review
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience

list Relief Scheme Manager

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.


* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.