You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Job Description
MMP Consultancy are looking to recruit a Senior Housing Advisor on a temporary basis working for a Local Authority based in Hammersmith.
To manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy.
This will be a temporary position paying £32.13 Umbrella
Responsibilities:
* Manage a team providing the first point of contact for customers approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. Postholder will work flexibly across all access channels as required to meet the needs of customers and the efficient and effective running of the service.
* Ensure the service is suitably covered to deal with demand, managing rotas and taking decisions, often at short notice, depending on customer flow and staff absences. Part of this is also ensuring appropriate cover by suitably skilled officers for Out of Hours service.
* Develop and maintain a detailed knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, the Code of Guidance and all associated case law and apply this knowledge in the administration of our prevention and relief and other statutory duties.
* Ensure the team applies the legislative framework correctly during the 'triage' process, so that correct and appropriate decisions are made at the initial stages, that these are appropriately recorded, and that the council is not exposed to legal or reputational risk as a result.
* Oversee best practice in terms of record keeping, confidentiality and administration, working within approved policies, procedures and standards.
* Monitor and track all customer enquiries, complaints and member enquiries coming into the Assessment and Prevention Team. To ensure these are responded to within the appropriate timescales and to the appropriate level. To contribute to analysis enabling the service to learn from these enquiries, which leads to service improvement.
* Contribute towards the management of health and safety within H&F Advice, in particular to be responsible for ensuring that the public areas are kept safe, tidy and free of avoidable hazards.
* Be responsible for managing and recording all contacts with high standards of customer care to effectively and efficiently meet the needs of customers e.g. providing information and advice, signposting to other providers, undertaking adult social screening, housing advice interviews and all associated follow-up enquiries.
* Assist with the assessment and verifications process of applications to join the Council's general Housing Register, taking care at all times to ensure information to support applications are evidenced, verified and appropriately processed. To make sure officers have a good understanding of the Council's Allocation Policy in order to correctly support Housing Register applications.
* Log case reviews, where a formal review or appeal has been requested. To send acknowledgement letters in relation to this, ensuring that they comply with the relevant statutory regulations and requirements.
Skills & Abilities:
* Experience of managing a team and providing advice, assistance and homelessness prevention services.
* Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance.
* Ability to communicate and negotiate effectively, in writing and orally, with team members landlord, tenants, members, solicitors, stakeholders, partners and the public.
* A commitment to and understanding of the Council's equal opportunities policy, and the ability to implement the policy in relation to the homelessness prevention agenda.
* Excellent knowledge of IT systems and databases and the ability to extract information, produce statistical data and present in report format.
* A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this area
* Experience of dealing with partner agencies in terms of creating and implementing effective solutions.
* Experience of working in a service within a pressurised environment within a multi-disciplinary team, providing a quality service.
Title: Senior Housing Advisor
Location: Hammersmith
Salary: £32.13 Umbrella
SIMILAR JOBS
-
Contracts Officer
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:- To co-ordinate the day to day running of the contract, encompassing the planning of works and managing the performance and delivery to the required contract specification.
- Assisting the Senior Contract Manager where necessary to deliver the requirements of the Contract.
- Have a focus on safety first with all risks identified immediately escalated to the Senior Contract Manager
- Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
- Undertake regular audit of contract related information
- Collate, analyse, monitor and report on KPIs within the contractual frameworks
- Provide financial Monitoring support and analysis to Senior Contract manager
- Regular monitoring of CRM Task Management
- Monitor and report on contract management meeting actions
- Take on specific projects as required
- Support delivery teams in responding to written and phone enquires and update CRM as necessary.
- Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
- Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
- Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team.
- Manage a budget of £150K per contract and works associated with it
- Undertake any other duties to meet the requirements of the role
Requirements:
- Proven project management or contract experience
- Detailed knowledge of using a variety of JCT and partnering contracts
- Ability to communicate and influence contractors, colleagues and other stakeholders
- Proven influencing and negotiating skills to resolve problems
- Sound judgement and prioritisation skills
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard
- Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
- The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
-
Business Insight Analyst
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:- Develop business Insight reporting using a wide range of existing data sets to support delivery of the annual plan and wider strategic plan
- Gather and analyse data to work with cross functional teams to identify trends and develop and investigate potential solutions including improvements to systems and process to drive business improvements.
- Use data modelling techniques to identify ways to operate more effectively
- Use customer segmentation to support decision making and model behaviours
- Analyse performance and key indicators to support end to end business improvement reviews key service areas such as repairs, arrears and compliance checks to turn insight into foresight and predict future patterns
- Analyse, model and visualise data by using programming languages to interrogate data in Power BI
- To comply with the Tenant Satisfaction Measures by taking responsibility for the quarterly surveys and analysis and provide regular updates to Executive Team
- Support delivery of the strategic plan and key programmes by analysing data where required included staff and tenant surveys
- Provide analytic reports for senior managers and board to assist effective business decision making
-
RLO
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.