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Olivia Crush Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Neighbourhood Services Manager of on a temporary basis working for a Local Authority based in Hammersmith.
To lead and manage the Neighbourhood Services team in delivery of a value for money area neighbourhood service, that supports residents to live in safe and sustainable communities and improves resident satisfaction and quality of life and opportunity.
This will be on a temporary basis paying £301.34 per day.
Responsibilities:
* Manage the performance and development of the neighbourhood services teams, ensuring that all team members have clear objectives and targets, regular reviews and feedback and personal development plans in order to improve service delivery and customer satisfaction.
* Oversee and lead the effective and appropriate enforcement of tenancy terms and conditions, including the detection and prevention of illegal occupancy, to reduce costs and sustain and improve the quality of life for residents.
* Oversee and lead the effective and appropriate enforcement of lease terms and conditions, including detection and enforcement of unauthorised alterations to properties and the creation of unauthorised HMOs.
* Deliver an effective approach to anti-social behaviour in own area of responsibility which is well understood and leads to appropriate case management and corrective action so that behaviour is redirected in positive directions and the quality of life an opportunity for residents is improved.
* Oversee a programme of quarterly estate inspections that leads to the maintenance of excellent standards, offers opportunities to improve estates and services and delivers a cleaner, greener and safer environment to improve quality of life.
* To take the strategic lead for the void management process for Housing Services, identifying areas of underperformance and recommending changes to bring performance in line with performance targets, to ensure that loss of income from void properties is minimised and income is maximised.
* Oversee the delivery of a high quality, responsive reception service, working closely with property services and contractors, to ensure that customers' needs service standards are met and customer satisfaction is continuously improved.
* Budget and control expenditure, including devolved responsibility for a number of account budgets, deliver ways to improve value for money by reducing costs, improving the use of existing budgets and reviewing and increasing efficiency and effectiveness. To assist the head of neighbourhood services with the budget management process and oversee ordering and invoice processing to achieve value for money for the neighbourhood team.
* Deliver a service which promotes equality and diversity by giving equal and fair access and the identification and resolution of perceived or real inequalities.
Skills & Abilities:
* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace
* Educated to degree level or trained and qualifies in housing and /or management, or sufficient experience to demonstrate ability
* Experience of managing neighbourhood housing in a social housing environment and dealing successfully with the challenges to which this can give rise.
* Track record of successfully managing a team to drive effective performance and service and establishing a positive performance culture.
* The ability to translate strategic objectives into operational plans
* Experience of successfully managing a voids and re-housing service to maximise income.
* A track record of budget management and assessing and managing risk.
* Proven success in developing effective working relationships, partnerships with other agencies and communicating with and influencing others.
* A good understanding and knowledge of housing and other relevant legislation and regulatory framework which governs housing and case law.
* Evidence of a clear understanding of all aspects of neighbourhood services, including estate management, tenancy management and customer services
Title: Neighbourhood Services Manager
Location: Hammersmith
Salary: £301.34 per day
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This will be a temporary position paying £26.89 per hour Umbrella
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Skills & Abilities:
* Experience of working with residents to resolve complaints.
* Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
* Ability to organise own workload successfully using time management skills.
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Title: Complaint Resolutions Officer
Location: Hammersmith
Salary: £26.89 Umbrella
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