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HR Consultant

Up to £29.00 per hour

Olivia Crush Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy currently have an opportunity for a HR Consultant to join a housing association based in Hammersmith.

To apply targeted and specific knowledge to a range of situations across the business. You will apply your knowledge of consulting practise to contract, devise and deliver key interventions aligned to the people strategy and with the knowledge of how to apply these through your specific discipline or business area.

This will be a temporary position paying £29 an hour Umbrella.

Role Purpose:

* Development of key products within your professional area of discipline, through a consultancy approach with clients.
* Development of a tactical and operational plan, agreed with clients and your Business Partner.
* Measurable achievements for the identification and design of interventions for service improvements
* Provision of advice, guidance, and options within your professional area.
* Connection of your activities to the corporate vision, people strategy and service business plans.
* Ability to understand both the professional discipline and the wider requirements for people management within your sphere of work.
* Structured approach to planning and organising work packets and products to deliver to plan and exceed expectations.
* Knowledge of measurement and the use of data to identify, monitor and demonstrate delivery of objectives.
* Fantastic communication skills to develop rapport and confidence of clients
* Corporate ownership of the temporary resourcing requirements of the council, ensuring planned activity, contract management and effective monitoring of our temporary resources.
* Proposals and the delivery for key recruitment campaigns aligned to service plans and/or key talent programmes such as apprenticeships, graduate etc.
* Design, deliver or commission assessment centres aligned to 'recruiting for attitude' with appropriate selection tools for the roles.
* Key attraction strategies for both internal and external awareness and recruitment to include social media and up-todate resourcing practices.
* Appropriate testing techniques, psychometrics and candidate assessment experiences.
* How to design and deliver projects for key resourcing programmes, in line with client expectations.
* Job evaluation and job matching tools
* Routes to market and campaign development.
* How to design and deliver outstanding candidate experiences that balance the attitudinal recruitment approach with the right skills and experience needed within teams.

Title: HR Consultant
Salary: £29.00 per hour Umbrella
Location: Hammersmith

  • Customer Service Advisor
    Up to £0.00 per annum

    MMP Consultancy are looking to recruit a Customer Services Advisor - Repairs on a temporary basis working for a Local Authority based in Hammersmith.

    To provide a single point of contact for those contacting the council about housing services and repairs, to ensure that customers receive a timely and positive response to their contact within the council, achieving performance targets and high rates of satisfaction

    This will be a temporary position paying £22.92 Umbrella


    * Act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
    * Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
    * Capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
    * Access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
    * Develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
    * Carry out telephone surveys on a range of issues and record the outcomes
    * Capture and update relevant customer information
    * Work in a performance management driven culture with SMART objectives linked to the overall Customer Service Center key performance indicators, customer satisfaction and first contact resolution targets
    * Act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry
    * Act as positive role model for other staff members, and convey the standards and values at all times
    * Quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience
    * Work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (8am - 6pm Monday to Friday).

    Skills & Abilities:

    * Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
    * Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
    * Experience of working in a fast paced and high-pressure environment
    * Experience of dealing with challenging customers

    Title: Customer Service Advisor
    Location: Hammersmith
    Salary: £22.92 Umbrella

  • Housing Advisor
    Up to £0.00 per annum

    MMP Consultancy are looking to recruit a Housing Adviser (Homelessness Assessment Officer) on a temporary basis working for a housing association based in Hammersmith.

    To provide an excellent serviced to all residents and customers who present, apply or are referred to the service by offering high standards of customer care at all time, acting with integrity and courtesy, and adhering to service and corporate standards.

    This will be a temporary position paying £26.86 Umbrella


    * Act as a first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post.
    * The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service;
    * Ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance;
    * Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties;
    * Carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing
    * Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation;
    * Determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input.
    * Pro-actively manage and determine a caseload of applications through continuous assessment and review, assessing against relevant legislation, guidance and caselaw, using initiative to ensure that all opportunities to prevent and resolve homelessness and housing need are fully utilised, with minimal management input;
    * Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; To carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation.

    Skills & Abilities:

    * The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
    * You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
    * Commitment to provide excellent service to all customers, clients and residents who will use the service.
    * Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focussed service.
    * Able to work effectively as a member of a team and to contribute to policy development and partnership arrangements.
    * Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient.

    Title: Housing Advisor (Homelessness Assessment Officer)
    Location: Hammersmith
    Salary: £26.89 Umbrella

  • Specialist Housing Officer
    Up to £24.96 per hour

    MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.

    To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.

    This will be on a temporary basis paying £24.96 per hour Umbrella.


    Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
    Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
    The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
    Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
    Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
    Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
    Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
    Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
    Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
    Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.

    Skills & Abilities:

    * Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
    * Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
    * Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
    * An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
    * Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
    * Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
    * Experience of working within a performance management framework and reporting on KPIs and outcomes
    * An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
    * Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.

    Title: Specialist Housing Officer
    Location: Hammersmith
    Salary: £24.96 Umbrella