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Housing Advisor

Up to £0.00 per annum
 
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Olivia Crush Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking to recruit a Housing Adviser (Homelessness Assessment Officer) on a temporary basis working for a housing association based in Hammersmith.

To provide an excellent serviced to all residents and customers who present, apply or are referred to the service by offering high standards of customer care at all time, acting with integrity and courtesy, and adhering to service and corporate standards.

This will be a temporary position paying £26.86 Umbrella

Responsibilities:

* Act as a first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post.
* The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service;
* Ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance;
* Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties;
* Carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing
* Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation;
* Determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input.
* Pro-actively manage and determine a caseload of applications through continuous assessment and review, assessing against relevant legislation, guidance and caselaw, using initiative to ensure that all opportunities to prevent and resolve homelessness and housing need are fully utilised, with minimal management input;
* Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; To carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation.

Skills & Abilities:

* The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
* You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
* Commitment to provide excellent service to all customers, clients and residents who will use the service.
* Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focussed service.
* Able to work effectively as a member of a team and to contribute to policy development and partnership arrangements.
* Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient.

Title: Housing Advisor (Homelessness Assessment Officer)
Location: Hammersmith
Salary: £26.89 Umbrella

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