You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Job Description
MMP Consultancy are looking to recruit a Housing Adviser (Homelessness Assessment Officer) on a temporary basis working for a housing association based in Hammersmith.
To provide an excellent serviced to all residents and customers who present, apply or are referred to the service by offering high standards of customer care at all time, acting with integrity and courtesy, and adhering to service and corporate standards.
This will be a temporary position paying £26.86 Umbrella
Responsibilities:
* Act as a first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post.
* The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service;
* Ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance;
* Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties;
* Carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing
* Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation;
* Determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input.
* Pro-actively manage and determine a caseload of applications through continuous assessment and review, assessing against relevant legislation, guidance and caselaw, using initiative to ensure that all opportunities to prevent and resolve homelessness and housing need are fully utilised, with minimal management input;
* Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; To carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation.
Skills & Abilities:
* The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
* You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
* Commitment to provide excellent service to all customers, clients and residents who will use the service.
* Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focussed service.
* Able to work effectively as a member of a team and to contribute to policy development and partnership arrangements.
* Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient.
Title: Housing Advisor (Homelessness Assessment Officer)
Location: Hammersmith
Salary: £26.89 Umbrella
SIMILAR JOBS
-
Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
-
Fire Safety Coordinator
MMP Consultancy are looking for a Fire Safety Coordinator to join an excellent Local Authority in South London on a temporary basis.
Purpose Of Job.
To share responsibility to administer and manage the fire risk assessment programme for all relevant buildings within the borough, including inspection programmes, to ensure compliance is achieved and at all times ensuring adherence to the Council's legal and mandatory obligations.
Key Responsibilities:
* To develop and manage overall programme and manage the collation of compliance actions derived from annual visits.
* To manage and administer the programme of fire risk assessments and other fire safety related matters ensuring we meet our legal obligation at all times. This will include managing the fire safety surveyor's visits and prioritising actions to ensure the business needs are met.
* Responsible for recording and evidencing compliance with the Council's legal obligations under the Regulatory Reform (Fire Safety) Order 2005. Manage workloads of Fire Surveyors to ensure maximum use of resources.
* Manage existing IT systems and develop new where and when required. Responsible for regular reviews to ensure that they remain fit for purpose in accordance with legislation and any subsequent legal amendments.
* Provide regular reports to senior management of levels of compliance, highlighting areas of concern and developing remedial actions to mitigate any risks.
* Responsible for managing and reporting on data from fire risk assessments and compiling risk actions to other business units and departments, including target and date setting.
* Responsible for monitoring and updating fire databases, ensuring information flow to other corporate systems such as APEX.
* Responsible for liaising with external health and safety bodies including HSE and London Fire and Emergency Planning Authority to mitigate risks and provide service improvements.
* Responsible for compiling packages works for investments works, investment programmes, and other fire safety related projects as detailed in fire risk assessments and other assessments and surveys.
* Responsible for liaising with internal bodies, such as Building Control and Planning, in order to ensure statutory requirements are met.
-
ASB Officer
MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.
Key Responsibilities:
* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.
Knowledge and Skills:
* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.