MMP Consultancy are looking to recruit a Customer Liaison Officer on a temporary basis working for a Local Authority based in Hammersmith.
To allow a capital project to be completed on time and on budget, the purpose of the role is to take responsibility for publicizing / coordinating important project information between the effected residential community, other stakeholders and the Economy, Direct Delivery teams by establishing a united, practical mutually beneficial working relationships, during the whole life of the project program.
This will be on a temporary basis paying £225.29 per day.
Responsibilities:
* Manage communications between the local ward councillors, the Direct Delivery Capital and Asset
* Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
* Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
* Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
* To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
* Daily, o be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
* Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
* Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
* Collaborate and communicate successfully with other entities outside of the Capital and Asset management sector.
* Work with other staff members to develop a greater understanding of the Capital and Asset management sector. and any issues that arise
* Develop and foster relationships with the community, stakeholders, and other entities
* Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the Capital and Asset management sector and the impacted residents
* Compile reports about incidents, events, or updates about important issue for the Capital and Asset Management sector
* Proactively solve conflicts and address issues that could occur between the Capital and Asset Management sector and the impacted communities
* Promptly respond to incidents and other events as necessary
* Act as a positive representation of the Capital and Asset Management sector to the community
* Prepare and distribute work detailed monthly, quarterly, and yearly reports to Communications Manager
* Provide required information and documents to Communications Manager
* Prepare trip reports of resident meetings to record the details for future reference.
* Submit resident meeting reports to Communications manager.
* Provide support and assistance to other management teams
Skills & Abilities:
* 2 years of experience in a related role with specialist capital program knowledge
* Customer-oriented attitude.
* Excellent verbal and written communication skills.
* Ability to establish and nurture beneficial business relationships.
* Self-motivated with a willingness to take initiative and solve complex problems
* Capability to negotiate with and influence others.
* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Resident Care and service delivery, and the ability to implement these policies in the workplace
Title: Customer Liaison Officer
Location: Hammersmith
Salary: £225.29 per day
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An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.
Duties:
Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge
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