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Job Description
MMP Consultancy are looking to recruit a Neighbourhood Response Officer to join a leading housing provider, this will be working on a temporary contract based in Leatherhead
To ensure that the neighbourhoods are places that residents want to live. You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners, ensuring estates are clean, safe, well maintained and improvements are identified, planned & delivered.
Main Responsibilities:
* Develop and deliver neighbourhood plans and local offers.
* Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
* Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
* Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services
* on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
* Liaise with other Clarion departments on neighbourhood improvements and services
* Visit customers in breach of their tenancy or lease agreement where tasked to do so
* Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
* Conduct viewings and sign ups or tenancy assignments.
* Attend court to represent Clarion and/or provide witness statements as required
* Conduct evictions and attend stay hearings.
* Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
* Assist with major incidents and the decanting of tenants
Experience Required:
* Customer focused.
* Enjoys working with people in the community.
* Able to develop effective working relationships with colleagues across Clarion and external agencies.
* Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold
* them to account
* Confident and able to work alone
* Experience of providing good customer service
* Experience of dealing with customers in person
* Experience of working with external partner
SIMILAR JOBS
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Housing Management Assistant
MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.
Responsibilities:
- Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
- Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
- The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
- Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
- Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
- Assist customers in the bidding process for Homebid, making bids on their behalf as required.
- Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
- Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
- ASB issues
- Tenancy management issues
- Update void information.
- Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.
-
Compliance Officer (Fire)
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
-
Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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