MMP Consultancy currently have an opportunity for a Scheduler to join a housing association based in Croydon.
To be the first point of contact for scheduling enquiries. Liaising directly with all internal & external customers to solve problems using standard procedures in a timely, efficient & effective manner.
This will be a temporary position paying £17.42 per hour Umbrella.
Role Purpose:
* Act as the key leader for specific patches within the Scheduling Diary. Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
* Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
* Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
* Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
* Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
* Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
* To ensure that any dealings with residents and stakeholders are professional, friendly and effective.
* Ensure compliance with the business' financial procedures are followed for all jobs authorized and invoiced and that the average cost per property is in line with forecasted budget.
* Ensure maintenance procedures are up to date and are implemented and being followed by the CSC and the Property Administration Team.
Skills & Abilities:
* Experience of scheduling work in a maintenance environment
* Experience of delivering a front line
* Customer focussed service
* Experience of working in a housing management or maintenance environment
* Experience of working on an inner city, multi-cultural environment and working closely with tenants
* Good interpersonal skills and the ability to communicate well
* Able to show an understanding of, and commitment to, high standards in: resident involvement, equal opportunities and customer care
Title: Schedule
Salary: £17.42 Umbrella
Location: Croydon
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