You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Complaints Team Leader to join an excellent Housing Association in South London on a temporary basis.
Key Responsibilities:
* Provide support and guidance to the individuals in the team on complaint handling and policies
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, speaking to customers, taking complaints over if needed or stepping in to provide guidance and support when needed
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team
* Working collaboratively with other team leaders, sharing best practice and knowledge
* Drive excellent relations with contractors, service area leads and managers.
* Provide weekly communication to the team on organisational and department news
* Attend weekly management meetings to update on performance and challenges
* Identify potential risks and opportunities and feedback though line management
Key Experience:
* A good leader of people, able to bring your team with you to achieve goals and targets
* Able to build relationships with customers and staff, showing a strong focus on putting customer experience first
* Strong at planning and organising to ensure priorities are kept and deadlines delivered
* Customer focused and passionate about delivering a great complaints service
* Experience of leading a team
* Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
* Excellent communication skills both written and verbal
* Excellent knowledge of the Housing Ombudsman Complaint Handling Code
SIMILAR JOBS
-
Revenue Officer
MMP Consultancy are currently recruiting for a Revenues Officer to join an excellent local authority on a temporary basis.
£21.31 PAYE / £27.37 Umbrella
Purpose of role:
* Administer council tax and business rates, ensuring accurate and prompt billing, collection, and recovery of accounts.
Key Responsibilities:
* Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions.
* Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
* Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts.
* Agree repayment plans and determine appropriate recovery action that takes account of the person's circumstances whilst maximising collection.
* Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance.
* Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff
-
Income Officer
MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.
Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.
Skills & Abilities:
* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages
-
Repairs Planner
MMP Consultancy are looking to recruit a Repairs Planner, based in Hertford.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.