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ASB Officer

Up to £33000.00 per annum

Olivia Crush Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy currently have an opportunity for a ASB Officer to join a housing association based in Somerset.

To deliver an excellent, comprehensive, proactive and victim focussed ASB service. This includes but is not exclusive to dealing with issues of domestic abuse, hate crime and harassment, and ensuring a high level of presence and interventions in the communities.

This will be a fixed term contract position paying £33,000 per annum.

Role Purpose:

* Implement and comply with all policies, procedures, regulations and legislation for tackling anti-social behaviour.
* Remain professional, impartial and continually risk assess through management of all ASB case work.
* Accurately assess risk towards yourself, customers, Aster employees and the Aster Group, taking steps to mitigate any risk.
* Use all available methods within ASB case management to interview victims, witnesses and alleged perpetrators, ensuring the case is managed sensitively and confidentially.
* Identify, report and process concerns of adult and child safeguarding in line with Aster procedures.
* Be responsible for and maintain the professional relationship of the Aster Group with national and local key agencies such as the local authority, Police and health services.
* Meet with partner agencies to ensure ASB case management remains responsive to the situation and operating environment, whilst being confident to advise and influence case management decisions.
* Provide support to victims, witnesses and alleged perpetrators through effective case management methods, whilst acting on the basis of risk and proportionality when making interventions.
* Provide support and advice to internal teams and colleagues as required to manage complex customers and tenancy management.
* Be adept at managing ASB in litigation; including court preparation, taking witness statements, support customers and other Aster employees through the process, litigant in person, Court etiquette, instructing Solicitors and post management of Court orders.

Skills & Abilities:

* Educated to "A" level standard or equivalent, evidence of continuing professional development is desired.
* Previous experience and/or knowledge of tackling anti-social behaviour within the community and knowledge of the social housing sector
* Experience of building strong working relationships with customers, colleagues and external partners achieving measurable outcomes
* Committed to delivering excellent customer focussed services.
* Excellent communication skills both written and verbal able to present information to a high degree of accuracy which is clear, concise and suitable for the purpose.
* Experience of responding positively to change and challenges.
* Positive attitude, agile thinker and adaptable
* Goal and achievement orientated and committed to continuous improvement
* Self-motivated and committed to working independently and collaboratively.
* Experience of leading and developing a highly motivated

Title: ASB Officer
Salary: £33,000 per annum
Location: Somerset

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