Tenancy & Leasehold Manager x 2

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy are working with a fantastic organisation based in East London to recruit a full-time Neighbourhood Team Manager to work on a temporary basis.

Responsibilities:
* To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease, or management agreement.
* To deliver high standards in housing management,
* To provide a flexible face to face service with a commitment to solving problems quickly and efficiently.
* Identify and provide support for vulnerable customers. Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of our customers is a priority.
* Achieve 'right first time' outcomes and reduce complaints and failure management.
* Develop and deliver local offers that meet the needs and wants of the local community/estate.
* Promote the use the 'self-service' options to customers, making the best use of technology and social media as a tool for communication.
* To work collaboratively with the new resident's team, making the best use of our stock and meeting the housing requirements of our customers.
* To work collaboratively with regeneration and development to deliver the aspirations and master plans for specific areas for growth, change and transformation.
* Work with subject matter experts in a range of areas such as fraud, Antisocial behaviour, legal, Tenant and Family Support, resident involvement, market rent and homeownership services, collections, service charges, customer services, estate services, environmental services, welfare rights, employment, and training advice to offer a first-class service.
* To prepare evidence and Notices including attending Court to present cases where legal action/possession is required.
* Attend external and partner agency meetings including meetings with stakeholders, community leaders etc.
* To promote resident involvement and feedback. To attend Tenant/Resident Association meetings and other resident events. To actively engage and work with residents in the management of their home and Neighbourhoods, to develop and improve service delivery taking full account of resident's needs.
* To ensure income is generated through the letting of subunits.
* Carry out welcome visits to new tenants within 6 weeks.
* To carry out other duties in line with the above as requested by your line manager.
Skills/Experience required:
* Ability to work independently, exercising good initiative and judgement.
* Proven time management and prioritization skills.
* Proven experience and ability to deliver excellent customer care and valuing diversity.
* Proven attention to detail and ability to work on a variety of tasks simultaneously.
* Ability to work under pressure and meet deadlines and target.
* Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents.
* Track record of delivering excellent customer service in a service industry.
* Prudent management of resources financial, technological, and human.
* Managing projects to deliver a better customer experience.

MMP Consultancy are looking to recruit a Scheme Manager on a Permanent basis, based in Kent.

This is being offered on a full & part time basis.

Main Responsibilities:

• Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
• Monitor and action low level rent arrears cases in accordance with the policies and procedures.
• Conduct risk assessments and provide support to residents
• Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
• Build positive working relationships with multi-agency partners, and other services.
• Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
• Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
• Deliver an excellent level of service to customers ensuring that their needs are met.
• Ensure safeguarding concerns are dealt with.
• Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
• Ability to carry out support work at other sheltered schemes
• Ad hoc testing of systems.
• Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
• Ability to work at other schemes throughout the county.
• Undertake any additional duties that may be required to meet the varying demand and deliver a great service to our customers.

Requirements:

• Educated to GCSE standard or equivalent
• Driving Licence and access to a suitable vehicle

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Temporary Accommodation Procurement Manager - Local Authority, London - Day Rate: £350 Umbrella

We are recruiting for a Temporary Accommodation Procurement Manager to work with a Local Authority client in London. This is a fantastic opportunity to lead a dynamic team within the Allocations & Lettings department, managing procurement and the delivery of temporary accommodation services.

Role Purpose:

• Oversee the procurement and management of temporary accommodation, ensuring properties meet legal, health & safety standards.
• Build and maintain effective relationships with property providers and stakeholders to secure and renew suitable accommodation.
• Manage voids, repairs, and landlord liaison, ensuring timely lettings and tenancy management.
• Lead on contract management, ensuring supplier compliance, cost-efficiency, and rigorous performance monitoring.
• Work with internal teams to address homelessness and move clients into permanent or alternative housing solutions.

Key Responsibilities:

• Manage the procurement of temporary accommodation across a range of property types, ensuring compliance with legislation and council standards.
• Monitor contracts with suppliers, including negotiating leases, handling renewals, and ensuring effective property maintenance.
• Collaborate with finance teams to manage budgets, ensuring cost-effective procurement and minimising expenditure on temporary housing.
• Support innovative initiatives to increase affordable housing supply and manage 'move-on' programs to reduce reliance on temporary accommodation.
• Liaise with landlords and the Council's anti-fraud team to prevent fraudulent activity within the temporary accommodation sector.

Qualifications & Skills:

• Proven experience in temporary accommodation procurement and management.
• Strong leadership skills with experience managing teams in a housing environment.
• In-depth knowledge of housing law, particularly around homelessness, tenancy management, and landlord-tenant legislation.
• Excellent communication skills, both verbal and written, with the ability to work effectively with a range of stakeholders, including property providers, legal teams, and council members.
• Ability to manage budgets and deliver cost-saving initiatives.
• Strong organisational skills, with the ability to meet deadlines and manage multiple tasks in a fast-paced environment.

This role offers an excellent opportunity for an experienced procurement / accommodation acquisition professional to lead a critical service, with the chance to make a real impact on housing delivery in London.