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Ebonnie Goss Associate Director
Job Description
Tenancy and Leasehold Manager (Hybrid Working) - Housing Association - North London
About the Role:
A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience.
Key Responsibilities:
- Manage and resolve complex tenancy and leasehold enquiries, including permissions, licences, subletting, and tenancy visits.
- Act as the primary point of contact, working collaboratively with internal teams to ensure quick resolution of complex issues.
- Use technology to communicate effectively with residents, ensuring all information is recorded accurately in line with policies and procedures.
- Conduct home visits, site visits, or office appointments as required.
- Achieve personal and business targets, service levels, and quality standards to maximise customer satisfaction.
What We're Looking For:
- Proven experience in tenancy or leasehold management within a high-pressure, statutory environment.
- Strong knowledge of the legal and contractual frameworks around tenancy and homeownership management.
- Excellent communication skills, with the ability to resolve complex issues and manage challenging conversations.
- IT proficient, with experience using Microsoft Office and in-house systems.
- A self-motivated, assertive individual who can work both independently and as part of a team.
Why Apply?
This is a great opportunity to work with a respected housing association that values diversity, teamwork, and continuous improvement. You'll be working on the front line, making a real difference in the lives of residents while gaining valuable experience in tenancy and leasehold management.
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Location: London
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Contract Type: Temporary
About the Role
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