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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a national Contractor to recruit a Resident Liaison Officer.
This will be covering postcodes across North and East London.
Please note, this position requires you to have access to your own vehicle and a Full UK's Drivers Licence.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work pro actively and independently to deliver on tight time scales
SIMILAR JOBS
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Tenancy & Leasehold Manager x 2
Tenancy and Leasehold Manager (Hybrid Working) - Housing Association - North London
About the Role:
A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience.
Key Responsibilities:
- Manage and resolve complex tenancy and leasehold enquiries, including permissions, licences, subletting, and tenancy visits.
- Act as the primary point of contact, working collaboratively with internal teams to ensure quick resolution of complex issues.
- Use technology to communicate effectively with residents, ensuring all information is recorded accurately in line with policies and procedures.
- Conduct home visits, site visits, or office appointments as required.
- Achieve personal and business targets, service levels, and quality standards to maximise customer satisfaction.
What We're Looking For:
- Proven experience in tenancy or leasehold management within a high-pressure, statutory environment.
- Strong knowledge of the legal and contractual frameworks around tenancy and homeownership management.
- Excellent communication skills, with the ability to resolve complex issues and manage challenging conversations.
- IT proficient, with experience using Microsoft Office and in-house systems.
- A self-motivated, assertive individual who can work both independently and as part of a team.
Why Apply?
This is a great opportunity to work with a respected housing association that values diversity, teamwork, and continuous improvement. You'll be working on the front line, making a real difference in the lives of residents while gaining valuable experience in tenancy and leasehold management.
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ASB Officer
MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.
Key Responsibilities:
* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.
Knowledge and Skills:
* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals
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Housing Support Officer
MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.
Key Responsibilities:
* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.
Skills & Knowledge:
* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately
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