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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Senior Recovery Coordinator to join an excellent Charity in Camden on a Temporary basis.
£15.56 PAYE
£20.53 Umbrella
Must be immediate start, Interviews take place on Friday 23rd of August.
Key Responsibilities
* Hold a caseload of 20 key clients who have been referred following treatment and clients who have self-referred, and conduct regular key work sessions resulting in agreed SMART support plans
* Arrange and carry out assessment interviews and triage for new referrals into the service
* Facilitate group activities within the service in response to identified client need or as part of a project wide programme of group work
* Deal with referrals and provide short interventions to move client through the pathway
* Provide advice and guidance on Benefits, Housing, Offending and Health and wellbeing
* Support clients to access education, training, and employment opportunities, including accredited qualification, college courses and recreational courses
* Support service users to adopt health promotion strategies that promote healthy lifestyles
* Work effectively with stakeholders and other agencies to support client's needs
* Promote the development of social skills and peer mentoring relationships to improve self-esteem, recovery and independence
* Support team members to develop understanding and awareness of substance misuse
* Participate in information advice and guidance client 'drop-in' sessions across a range of settings
* Provide signposting for clients needing to access community services such as mental health and well-being services
* Assess, update, and refer service users for vaccination and immunisation programmes
* Provide information, advice and guidance on Treatment options, Residential Rehab and Prescribing
* Support the wider team to deliver interventions for individuals, including harm reduction & trauma informed approaches to engagement/re-engagement with services
Previous Experience
* Experience of working with complex needs clients (e.g. mental health and substance misuse)
* Experience of working with clients who are in recovery or clients who are actively using drugs and/or offending
* Experience of managing a caseload of clients and creating Support Plans
* A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this
* Experience of working within substance misuse treatment
* Knowledge of harm reduction and health promotion interventions
* The ability to assess and recovery plan service users and formulate written reports
* An understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion
* The ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services
SIMILAR JOBS
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Repairs Planner
An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.
Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour
This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.
Duties:- Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Experience Required:
- Excellent communicator, with strong organisational skills
- GCSEs at Grade C or above and including Mathematics and English
- Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
- Experience of using database systems (Connect / Northgate / DRS)
- Construction related knowledge
- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
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Property Services Coordinator
MMP Consultancy are looking to recruit a Property Services Coordinator on a temporary basis in East London.
Responsibilities:
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
- Work as part of a high performing team and ensure your actions are supportive of the team being successful
- Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works.
- Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
- Phoning residents to ensure access is gained for works
Requirements:
- Excellent IT skills and literacy
- Excellent communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
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Complaints Officer
MMP Consultancy are looking to recruit a Complaints Officer to join a great organisation based in East London on a temporary basis.
Job Purpose:
- To manage a case load of resident complaints relating to a variety of different housing issues that may arise. Liaise with complainants, contractors and different business streams to deliver effective, customer focussed outcomes to complaints.
- To deliver the complaint handling targets of responding to the complaint and ensuring that we are compliant with our Complaints policy and the Housing Ombudsman Complaint Handling Code.
- To deliver the stage one complaints service as set out in the policy and procedures and complaint handling code for complaint handling.
- To participate actively in the Complaint Team, taking responsibility for ensuring the delivery of service and identify areas for service improvement
- Working collaboratively with all colleagues and our contract counterparts to ensure effective customer focussed outcomes.
- Providing accurate and timely responses to complaints following comprehensive investigations
- To ensure that all complaint record keeping is accurate and updated regularly.
- To ensure that all KPI and Service Levels Agreements are met.
- Providing excellent and timely communication to our customers at all times
Please send me your most up to date CV if this is of interest to yourself.
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