MMP Consultancy are recruiting for a Neighbourhood Officer required to join a fantastic housing provider, this will be working on a Temporary basis in Norfolk.
As Neighbourhood Officer, you will play a key role in creating safer communities by providing customers with a high-quality housing management service, dealing with tenancy management, and preventing Anti-Social Behaviour.
Main Responsibilities:
* Act as ambassador for the business by building and maintaining positive relationships with all residents and stakeholders
* Work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies
* Successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary
* Inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met
* Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
* Manage starter tenancies by completing visits, reviewing and monitoring the process to ensurelevant support is given to minimise tenancy failures
* Complete pre-void and the end of tenancy process to ensure a streamlined service
* Manage internal transfers including applications and property visits through to completion
* Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion
* Manage and enforce tenancy action including acting as the legal representative where court action is taken
* Effectively manage and resolve resident contact logged through our internal contact management system
* Deliver an effective and appropriate service to all residents fairly and without discrimination
* Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded
* Work proactively with local partners and our customers to deliver a community-based service
Experience Required:
* Previous experience of working as a Housing or Neighbourhood Officer
* Strong understanding of relevant housing law
* Experience of handling difficult customers and situations in a compassionate and sensitive manner
* Good IT skills and knowledge of Microsoft Office Suite
* Good written and verbal communication skills
* Proven record of dealing with vulnerable individuals in complex situations
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