Job Description
MMP Consultancy are looking to recruit a Maintenance Officer on a temporary basis based in Central London.
The post holder will work collaboratively within the Housing Services Team, delivering a centralised programme of void and maintenance support to our accommodation services.
Through effective coordination and communication with internal and external partners, to achieve void performance standards, and reduce financial impact of income loss through void loss.
To achieve best practice and value for money through partnership working with registered providers, and maintenance contractors. Ensure works are carried out within agreed timescales, to appropriate quality, maintaining compliance with Health and safety requirements. Record, monitor and communicate progress through our integrated online client and service portals.
Key Responsibilities:
* To ensure any risk assessments required for the works are provided ahead of works commencing.
* Inspect site and completed works to ensure quality standards.
* Ensure that progress is recorded, and services are updated, to ensure units can be re-let without delay upon completion of works.
* Ensure that legally required void safety checks are completed and certificates provided.
* Work collaboratively to support the wider Maintenance and Health and Safety Teams where needed by assisting progress with non-void maintenance requests as requested by the Maintenance Co-ordinator.
* Where supporting with non-void maintenance to ensure communication with clients and / or services to facilitate adequate notice and access arrangements.
* To share information appropriately with colleagues and others involved with individual clients within the confines of the confidentiality policy and procedure and in accordance with data protection.
* Ensure compliance with document controls in accordance with ISO.
* Partnership Working.
* To ensure contract compliance in relation to existing agency management contracts.
* Work in partnership with other staff, our Registered Provider partners, and other stakeholder organisations to coordinate and share information to ensure the provision of an effective and joined-up service which meets the needs of our clients.
* To take personal responsibility for a professional approach that enhances the reputation of the service both internally and externally and meets the organisational code of conduct.
* To comply with internal GDPR policies with regards to management of client data.
* Promote and encourage use of the complaints, and anti-social behaviour reporting procedures to ensure our clients voices are heard.
* Liaise with clients, our staff, and Registered Providers and appointed contractors to ensure an effective responsive repair and maintenance service ensuring our properties are well presented and maintained.
* Respond to enquiries, complaints, incidents, safeguarding, reports of anti-social behaviour in a sensitive and a professional manner.
* Take responsibility for compliance with the organisational Health and Safety policy and procedure, to ensure personal safety and that of clients, colleagues, contractors, and other visitors always.
* To liaise with staff, Registered Providers, clients, and contractors to ensure Landlord health and safety compliance requirements can be met, and to take appropriate action against clients breach their Tenancy requirements to provide reasonable access.
* Take responsibility for compliance with the organisations safeguarding policy and procedure, ensuring appropriate action, reporting, and recording.
* Liaising with staff to facilitate access to involvement and partnership working opportunities for clients, developing alternative ways in which to involve residents, particularly for those we have found it hard to engage with us.
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