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Ebonnie Goss Associate Director
Job Description
Property Manager required to join a national housing association on a permanent contract.
Sitting as part of the Property Services team, the Property Manager will be covering a patch across London and Berkshire, ensuring that properties are maintained to the highest standard. Covering all areas of property management, including management of service charge costs, completing oversight of services delivered to homes, and setting standards whilst delivering effective contract management for third parties and key contractors.
Responsibilities:
* Ensuring that properties are maintained to a high standard and in accordance with all compliance requirements and act as a duty holder for designated properties.
* Providing an excellent customer-focused professional management service to residents, ensuring all legal landlord/freeholder obligations are met.
* Responsible for ensuring work carried out on our properties is completed to an acceptable standard, within budget and timescales.
* Responsible for estate inspections and liaising regularly with other teams to ensure high standard to communal repairs, cleaning and gardening provided.
* Ability to understand complex service charge budgets and explain these to non-technical audience.
* Liaising with residents and colleagues to resolve communal issues while delivering excellent customer service, ensuring high rates of satisfaction to minimise complaints.
* Reporting on the performance of properties and maintenance so that the Property division can fully understand the performance within our portfolio.
* Overseeing planning and execution of day-to-day operations, maintenance, and inspections of the properties in your patch.
Role Requirements:
* Property management experience including managing blocks in mixed tenure environment.
* An understanding of the legal aspects of leasehold law and regulations, or the ability to quickly get such an understanding.
* Demonstrate a working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations, and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice.
* Experience of managing and supporting landlord compliance
* Knowledge of building and health & safety legislation
* Strong verbal and written communication skills with the ability to influence and negotiate across the organisation.
* Basic working knowledge in building maintenance systems
* Associate of IRPM or willingness to achieve this qualification.
* Member of IOSH or willingness to achieve this qualification.
SIMILAR JOBS
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Building Safety Administrator
MMP Consultancy are looking to recruit a Building Safety Administrator on a temporary basis working for a Housing Association based in Brixton.
This role will be to provide a comprehensive administration and support service to the Planned and Building Safety Team.
This will be a temporary position paying £24.31 per hour Umbrella
Duties:
* Support the Planned and Building Safety Team by providing an efficient and prompt administrative service for all their internal processes to ensure smooth running of the programme of works.
* Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently.
* Contribute to the safe storage and retrieval of data to comply with statutory, regulatory and internal requirements and to ensure the accurate reporting of departments KPIs.
* Produce written correspondence to customers under the supervision of the Head of Service.
* Provide administrative support relating to the management of building safety cases.
* Update systems timely and precisely to reflect accurate financial reporting.
* Organise meetings, including the preparation and distribution of agendas, minute and action taking, monitoring the follow up actions to ensure efficient delivery.
* Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
* Ensure compliance with GDPR regulations when processing customer data.
* Take appropriate Health & Safety measures to ensure personal safety and the safety of our customers and colleagues.
* Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Essential Skills & Experience:
* Good written and oral communications and interpersonal skills.
* Ability to plan and manage multiple work assignments.
* Highly organised with the ability to work to agreed timeframes.
* IT literate with good knowledge of Microsoft Office and experience using IT systems.
* Attention to detail to enable accurate recording for audit purposes.
* Experience of raising orders and managing payments e.g. Oracle.
* Previous administration experience of data management systems ideally Swordfish, Keystone and Northgate.
* Understanding and interest of social housing issues and services offered by registered providers and other housing regulatory bodies.
Title: Building Safety Administrator
Location: London
Salary: £24.31 Umbrella
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Senior HR Business Partner
MMP Consultancy are looking to recruit to a Senior HR Business Partner Lead join a fantastic Local Authority based in Brent on a temporary contract.
To lead and manage the delivery of a professional HR Service that adds value and delivers effective business-focused solutions, by advising on managing risk to the organisation and maintain good employee relations.
This is a temporary position paying £42.08 an hour Umbrella.
Duties:
* Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the council.
* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
* Manage a customer focused service and the effective use of resources.
* Ensure that the council's overall vision, values and ethos are central to the requirements of the service.
* Support effective working relationships and act as an ambassador and advocate with external organisations.
* Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
* To devise strategies for the council-wide planning and management of people including employee relations and organisational change, to meet current and future business needs in line with the priorities and commitments in the Council's Corporate Plan and Workforce Strategy.
* Build consistency and professional excellence, including responsibility for ensuring the allocation of HR resources is strategically and tactically well-managed with the right skills and knowledge assigned effectively and consistently.
* Establish and develop a trusted customer-focused relationship with the senior leadership team of the assigned business area to support the identification and delivery of service priorities, initiatives and agreed outcomes. Where applicable this also includes oversight of the traded service to schools and relationships with Headteachers.
* Identify and deliver client-responsive, cost-effective HR solutions to business challenges.
* With an understanding of current and future business needs, to work in partnership with all stakeholders to ensure that HR implications are fully integral to decision-making, service planning and the delivery of improvement programmes.
* Translate departmental / divisional plans into change management programmes and longer-term strategies to meet organisational requirements.
* Provide professional HR advice, support and guidance to chief officers, senior managers, managers and elected members, acting as a trusted advisor and champion of best practice (personal involvement will generally be on complex matters where interpretation of corporate employment policies is not straightforward, or the issue has a high profile or risk to the council).
* Collaborate with senior managers and HR colleagues to develop and implement workforce strategies and implement different methods that build capacity in talent management to attract and retain the right staff to fill the council's diverse job roles.
* Maintain the oversight and the quality assurance of the employee lifecycle within the assigned business area, including performance, recruitment, absence management, discipline, workforce resolution, performance etc.
* The ability to work corporately and manage resources effectively in a complex environment, including the ability to interpret and understand workforce planning and budgetary information, and to negotiate and influence change in a political environment.
* Maintain a critical review of change programmes, lead the HR work stream within a programme providing direction to the team and advising on complex elements. Ensure that risks are identified and managed within a legal framework.
* Lead on the improvement, management, and performance in the delivery of HR best practice, ensuring that overall objectives are translated into effective plans and that the service is efficient and locally responsible.
* Coach and lead the HR Business Partnering Team, ensuring performance is managed to deliver a high-quality service. Ensure the team keep their knowledge and CPD updated and that coaching of HR professionals develops their skills in line with the CIPD profession map.
* Ensure the quality of professional advice and support and provide strategic and operational advice on escalated cases.
Title: Senior HR Business Partner
Location: Brent
Salary: £42.08 per day Umbrella
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Communications & Engagement Lead
MMP Consultancy are looking to recruit to a Communications & Engagement Lead join a fantastic Local Authority based in Brixton on a temporary contract.
To support the vision of the Change Management workstream for the new Council Transformation Programme, ensuring to keep a consistent and positive perspective in promoting the upcoming changes.
This is a temporary position paying £625 per day Umbrella. Please note this is a part time role working 14 hours per week.
Duties:
* Lead on the development and execution of communications activity and change campaigns and contribute to the Change Management Plan of the new One Lambeth Change Transformation Programme.
* Attend meetings such as departmental DMTs to ensure awareness of key events, issues, and messages in those departments and to develop proactive campaigns to showcase that work for use across multiple internal-facing and external-facing platforms
* Deliver a balanced programme of continual communications and campaigns-related activity, delivering a balance of proactive coverage and stories in support of the Borough Plan, council strategic priorities, and the internal design principles.
* Assist, where required, on the development and maintenance of the Change Management Plan and overall Change Delivery Programme timeline.
* Provide advice and guidance at a high level, including to relevant Strategic Director(s) and senior staff as well as elected Members (including the Leader and Cabinet) on both proactive and reactive communications and campaigns issues.
* Work with colleagues across the One Programme Workstreams including Change Agents, Change Directorate Leads, Change Programme Managers, Change Project Managers, Business Analysts, Subject Matter Experts, and others to produce aligned and engaging content that fulfils the requirements of the Programme and contributes to wider communications and campaigns efforts across the council.
* Under the supervision of the Change Project Manager and Internal & Corporate Communications Manager, to be accountable for the planning, articulation, delivery, monitoring and reporting of communications and campaigns services to the highest professional standards.
* Under the supervision of the Change Project Manager and Internal & Corporate Communications Manager, to help drive change and transformation by developing and delivering innovative solutions in communications and campaigns and evaluation of coverage and messaging.
* Under the supervision and working with the Change Agents, Change Project Manager and Change Programme Managers, assist in the drafting of media and other briefings as directed, ensuring the most positive balance of coverage possible, but providing clear advice and handling to mitigate reputational threats or reluctance to change.
* Contribute to the development and delivery of a schedule of activity that fits within the Change Communications & Engagement Plan.
Skills & Abilities
* Substantial experience of working with partners, residents, citizens and stakeholders
* Understanding of the context within which local government is operating, locally, regionally and nationally.
* Understanding of policy development and implementation
* Experience of facilitating change in large organisations and in multi-agency partnerships through effective communications and campaigns activity
* Experience of leading and delivering campaigns and communications projects and programmes of work successfully to time, budget and quality expectations in a complex environment, involving multiple stakeholders
* Experience of leading projects or programmes related to either strategy, policy, equalities, research and analysis, partnership or innovation.
Title: Communications & Engagement Lead
Location: Brixton
Salary: £625 per day Umbrella
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