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Disrepair Manager
Joe Phillips Divisional Manager – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy is seeking a Disrepair Manager for a permanent vacancy on behalf of a social housing organisation in Kent. Permanent salary £54,000 per annum.
About the Role
You will provide operational lead to the effective management and most significantly proactive reduction of disrepair and damp and mould cases within our properties. You will ensure lessons are learnt from cases and incorporated into our policies and procedures.
Key Duties:
* Act as Lead Officer, for investigating and defending disrepair/EPA cases, working in conjunction with the legal team to oversee cases relating to the Defective Premises Act, Section 11 of the Landlord and Tenant Act and Fitness for Human Habitation Act
* Ensure regular review of changes to legislation.
* Oversee the resolution of a caseload of routine, complex and potentially sensitive legal cases, including advice on repair obligations, staff training, and reporting to the Building Safety Task Force and Leadership Group.
* Responsible for ensuring that all disrepair legal reports, surveys, documentation, data and supporting evidence etc is properly collated in the required formats and presented to legal representatives within required strict timescales.
* Act as Lead Officer for Damp & Mould developing our strategy, data management and handling of cases alongside training and developing staff in the day-to-day management.
* Driving excellent customer service and sound commercial decision-making and taking responsibility for making things happen.
* Maintain clear up-to-date records of all cases, ensuring trends and root causes are identified to drive the proactive approach to reducing disrepair cases and incidents of dampness and mould.
* Complaint handler for damp and mould, disrepair, and pest cases
* Contracts Manager for consultants and contractors supporting the delivery of the service ensuring KPIs and objectives and being met through regular performance meetings.
* Draft reports for management including risk logs keeping managers aware at all times of the financial risk each case imposes and keeping budgetary information on each case always ensuring value for money.
* Managing the disrepair budgets and highlighting any risks of overspending to management.
* Line Management of a team of 7.
Essential Experience:
* Experience in disrepair and case management
* An understanding of the Fitness for habitation act, housing law and the Landlords and Tenants Act
* Ability to demonstrate a customer-focused approach to identifying solutions to cases.
* Extensive proven experience of working under the disrepair action protocol.
* Ability to work under own initiative, manage competing priorities and problem solve
* Experience communicating with internal and external stakeholders using various media.
* Extensive proven experience in implementing strong performance improvement.
* Experience managing contractors/external service providers.
* Using data to drive improvement across all services for Assets.
* Strong negotiation and influencing skills within a high-pressure environment.
* Strong people management
* Knowledge of damp and mould, building construction
Title: Disrepair Manager
Salary: £54,000
Contract: Permanent
Location: Kent
Hybrid: 2 days at home 3 days in the office/on site
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