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Ebonnie Goss Associate Director
Job Description
Are you passionate about helping people sustain their tenancies and creating vibrant communities? Do you have a track record of providing outstanding customer-focused services? If so, we want to hear from you.
Tenancy Services Officer required to join a leading housing association based in Kent. As a Tenancy Services Officer, you will play a pivotal role in ensuring residents enjoy sustainable tenancies and live in places they cherish.
Responsibilities:
* Manage tenancies across all tenures, providing personalised services to sustain tenancies and optimize housing resources.
* Tailor customer relationships based on individual needs, maintaining regular contact to clarify tenancy agreement expectations.
* Facilitate optimal property use through tenant registers, mutual exchanges, transfers, decants, and addressing under-occupancy.
* Assist tenants in understanding their responsibilities, promoting tenancy sustainability.
* Foster secure communities by proactively addressing issues like anti-social behavior, hate crimes, domestic abuse, and safeguarding.
* Prepare legal cases when necessary, ensuring successful outcomes for the organization.
* Enhance the quality of our housing environments, identifying opportunities for improvement to create desirable places to live.
* Offer professional housing and tenancy management guidance.
* Conduct home audits to prevent tenancy fraud effectively.
* Promote training and employment opportunities to maximize tenant income, supporting our Income Protection and Financial Well-being strategies.
* Cultivate partnerships with internal and external stakeholders and referral-based services, ensuring excellent local service delivery.
* Embrace modern technology, contributing to an efficient and responsive service for customers.
* Participate in specialist corporate projects and perform additional duties as required for the role.
Person Specification
* Awareness of current housing and estate management issues, legislation, and best practices.
* Demonstrated ability to deliver a customer-focused service.
* Strong communication, interpersonal, and written skills adaptable to various audiences.
* Proven record of being solution-focused and confident in Microsoft packages and customer record management systems.
* Ability to perform against set standards and deliver exceptional customer service.
* Resilience and persistence in achieving positive outcomes under challenging circumstances.
* Experience working under pressure and consistently achieving excellent results.
* Ability to have challenging conversations with customers, colleagues, and stakeholders.
* Excellent time management skills, adept at prioritizing workloads effectively.
* Self-motivation and independence in managing own learning.
* Strong collaborative skills, building and maintaining positive relationships to achieve outcomes.
* Experience liaising with various partners and customers to resolve complex issues.
* Application of equality and diversity principles in tailoring services to meet specific needs.
SIMILAR JOBS
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Resident Involvement Officer
MMP Consultancy are working with a fantastic organisation to recruit a Resident Involvement based in Kent.
Key Responsibilities:
* Support, and lead when required, on the planning, delivery and evaluation of resident involvement groups, projects, and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by residents.
* Support the development and facilitation of innovative approaches to resident involvement and co-creation, including proactively identifying improvement opportunities.
* Support the resident involvement manager to raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
* Support the resident involvement manager in the delivery of an effective scrutiny function.
* Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
* Keep accurate records of involvement activities.
* Provide reports of activities and support the resident involvement manager.
* Support the resident involvement manager and head of service to monitor and update budget records, to ensure they remain accurate and up to date.
* Support the resident involvement manager with the creation and review of policies, procedures and other documents related to resident involvement.
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Asset Data Officer
Key Responsibilities:
* Data Entry and Management: The primary task is to enter large volumes of safety-related data into specialised software systems. This includes information from fire risk assessments, structural surveys, compliance, and other safety documents. The role requires a strong focus on accuracy, organisation, and efficiency, particularly under tight deadlines.
* Document Review: The officer will review complex documents, such as fire risk assessments and structural surveys, to extract and verify critical information. Attention to detail and a systematic approach to document review are essential.
* Collaboration and Information Gathering: The role involves working closely with other departments and specialists to gather necessary information and verify data. Effective communication and collaboration with colleagues across different areas of expertise are important.
* Time Management and Efficiency: The officer is expected to manage their time effectively, prioritise tasks, and meet tight deadlines while maintaining high levels of accuracy in their work.
* Regulatory Knowledge: While not essential, understanding the Building Safety Act and experience with fire safety, structural assessments, or compliance in general is desirable. This knowledge will help the officer better understand the context of the data they are managing.
Ideal Candidate:
* Proficient in data entry and management, with experience using specialised software and Excel.
* Strong organisational skills, capable of handling large datasets efficiently and accurately.
* Able to review and extract information from complex documents systematically.
* A good communicator who can collaborate with various departments and experts.
* Ability to work quickly under pressure while maintaining accuracy and attention to detail.
* Knowledge of the Building Safety Act and related safety assessments is a plus.
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Support Worker
MMP Consultancy are looking to recruit Support Workers for a Charity in East London on a temporary basis.
Locations:
- Newham
- Hackney
Key Responsibilities:
- Hold a caseload of key clients and conduct regular key working sessions resulting in agreed support plans that are outcome focussed, SMART and demonstrate progress
- Produce comprehensive and high quality risk assessment and risk management plans on an ongoing basis
- Identify, report and follow up any safeguarding concerns
- Promote activities that support recovery including social activities, exercise, healthy eating and participation in mutual aid groups
- Support clients to identify housing options and tackle obstacles preventing them from moving on to settled accommodation
- Work in collaboration with key partner agencies by being responsive to requests, giving regular client updates and participating in multi-agency working
- Work with clients to identify activities that they would like to take part in to prepare them for independence and move through, and assist them to access such activities
- Take part in running activities or small groups in response to identified client needs or as part of a project wide programme of group work
- Support clients that are ready to move into work, education or training by assisting them to access suitable courses or placements
Key Experience:
- Experience of working with vulnerable adults with complex support needs (including substances use, offending, mental ill health, complex housing issues and/ or any other support needs)
- Working knowledge of being able to support clients into supported accommodation, the private rented sector or other move-on options
- Demonstrable understanding of Housing and other related legislation
- Experience of working with clients who may experience multiple disadvantages and as a result have been rough sleeping and/or homelessness
- Experience of effectively working with partner agencies and developing contacts and networks across a wide range of local services; to enable effective signposting
- An understanding of the principles of assessment and risk, planned support, key working, goal setting, and advocacy with vulnerable people
- Sensitivity and flexibility to find ways to work with clients who may be reluctant and have a low level of engagement with services
- The ability to respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations
- A level of numeracy, literacy and comprehension to input data and the ability to use emails, common computer packages and databases
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