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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit an Internal Communications Partner on a Fixed Term basis, based in Kent.
As an Internal Communications Partner you will plan, deliver and evaluate the internal communications elements of the communications and marketing strategy and to work collaboratively with colleagues and teams to maximise the opportunities for staff to engage, the strength of internal communications channels. This includes managing the delivery of core internal messages, campaigns, and projects.
Main Responsibilities:
* Support the Head of Communications and Marketing with the development of an internal communications plan and being responsible for its implementation through an annual work plan, aligned to the current communications and marketing strategy.
* Plan and deliver an internal communications review, which will support the re-procurement of the Clients intranet and further improvement plans for channels and tactics outlined in the current communications and marketing strategy.
* Develop and deliver core campaigns to support ongoing business improvement across various workstreams, including the ways of working and IT programmes.
* Understand how internal communications impacts different teams, develop strategies to identify and engage some of the hardest to reach groups of staff in the organisation and increase their involvement in communications and engagement activities.
Experience Required:
* Experience of delivering communications and marketing functions in an organisation, including marketing and behaviour change campaigns delivered to an OASIS, ROSIE, or equivalent campaign framework standard.
* Able to build rapport, collaborate, and influence a diverse range of stakeholders, including senior management.
* Excellent writing and proofing skills
* Good technical skills, including experience using MS Office, Teams, Canva, Adobe Creative Suite.
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This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
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Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
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Leasehold Officer
MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
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Income Officer
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Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
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* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
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* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.
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