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Neighbourhood Officer

£15.97 - £19.99 per hour
 
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Billie Gumble Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking for a Neighbourhood Officer to join a fantastic organisation based in Essex on a Temporary basis.
Key Responsibilities:
* Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
* Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; anti-social behaviour)
* Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multi-agency approach to resolution
* Ensure that in your work there is a clear focus on tackling non-compliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
* Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
* Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
* Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
* Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes
Key Knowledge & Experience:
* Very high customer service ethic
* Understands the needs and service requirements of customers and communities
* Good understanding of the application of relevant tenancy law and sanctions available
* God partnership working skills
* Decisive problem solver and decision maker
* Good inter-personal skills
* Ability to build excellent internal and external relationships
* Good IT skills and understanding of how digital services can help improve the customer experience

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