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Leasehold Income Officer

£32568 - £35983 per annum

Billie Gumble Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy are working with a fantastic organisation based in Essex who are looking to recruit a Leasehold Income Officer on a fixed term basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

  • Scheduling Manager
    Up to £35000 per annum

    MMP Consultancy are looking for a Scheduling Manager to join an excellent Contractor based in Essex / London on a Permanent basis.

    Key Responsibilities:

    * Oversee the Schedulers to ensure operational resources are fully productive and utilised in the most effective manner.
    * Lead, coach and motivate your team to deliver divisional objectives in relation to quality and performance
    * Deal with challenging customers and take control of situations to achieve a positive outcome.
    * Guiding and developing your people to provide excellent service to our stakeholders and front-line staff, and ensure your team not just do the work, but feel empowered to drive our business forwards.
    * To promote good working relationships with your colleagues and the company's clients and suppliers.
    * Implement the escalation process within the regions. This may require you to support any major escalations out of core business hours.
    * Direct line management responsibility for a regional team of Schedulers
    * Carry out or support any other duties relevant to the scheduling team function

    Person Specification:

    * Excellent stakeholder manager skills required to communicate with Operatives, operational managers and residents.
    * Excellent problem-solving skills; be able to find solutions to scheduling challenges.
    * Excellent organisational skills - someone who thrives under pressure and can manage a large and varied workload with competing priorities and deadlines.
    * You should have good experience within a similar resource scheduling role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance.
    * Previous experiences with Dynamic Resource Scheduling (DRS) software
    * Self-motivated
    * Calm and patient under pressure
    * Flexible and able to adapt to change
    * Experience with Office365 suite

  • Planning Manager
    £48474 - £55309 per annum

    MMP Consultancy are currently recruiting for a Planning Manager to join a fantastic local authority in Essex on a Permanent basis.
    Key Responsibilities:
    * Contribute to achieving the Council's corporate objectives and priorities
    * Contribute to the Council's agenda for achieving continuous improvement in service delivery and any external performance assessments
    * Ensure that development management achieves the highest standards of design and place making and works with developers to achieve that
    * Manage the Development Management and Enforcement Service and provide support for the overall management of Development Services and input into corporate projects
    * Provide the Council with professional advice on planning matters affecting the Borough and implement the highest standards of professional integrity
    * Commission and ensure the effective delivery of all aspects of development management and enforcement services, including pre-application advice, planning application determination, appeal processing and planning enforcement, including regular reports to the Development Management Committee
    * Ensure that the planning services consistently comply with relevant legislation as well as the Council's policies and procedures
    * Ensure consistent decision making to enable the effective implementation of the Local Plan
    * Management of all development management and enforcement planning work including the provision of advice and guidance in accordance with the Council's policies and procedures
    * Defining what best practice and optimum looks like and inputting that into service plans, budgets and monitoring, including within agreed limits cost centre management responsibilities; to recruit staff and ensure that staff development plans are agreed, and appraisals against those plans are undertaken; to identify own and staff development and training needs; to input into corporate projects as required; and if required deputise for the Assistant Director of Development Services
    * Be committed to continuing professional development, keeping informed and up-to-date on best practice, relevant legislation and current planning issues and to implement service, technological and culture changes and improvements necessary to maintain and enhance the development management function at the leading edge of best practice
    * Ensure effective and good decision making, including by the Development Management Committee and to contribute to an effective training programme for Committee members and providing clear professional advice to elected members
    * Commission, guide and undertake analysis and interpretation of data, policy and law
    * To undertake, manage and represent the Council at external meetings (including within professional forums), briefings, presentations, tribunals, public inquiries, engagement work and consultation with stakeholders, including the community, as required
    * To foster strong internal working links between all the functions of the Council's planning activities, and create an environment for ideas, innovation and the development of best practice
    * In conjunction with the Assistant Director for Development Services, ensure that there is effective communication between the team and senior management, other service areas within the Council and elected members as necessary

  • list Compliance Contract Officer
    £42000 - £42428 per annum

    MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a Permanent basis, based in Kent.

    Key Responsibilities
    * Lead the administration and management of Asbestos Surveying and Asbestos Removal contracts, along with any other small compliance-related contracts, ensuring compliance policies and procedures are followed.
    * Provide regular updates and support to the Building Safety Manager on contract outcomes against the programme, including KPIs, budget, contract meetings, and general progress all within the contractual framework.
    * Undertake procurement exercises with the Building Safety Manager, and Procurement Manager for the compliance contracts.
    * Ensure systems are continuously updated including but not limited to the Asbestos Register, Asbestos Management Plan, Housing and Asset System, CRM, and Documents Management.
    * Raising and completing orders, organising inspections, processing payment, and carrying out other support tasks such as word processing, correspondence, specifications, and providing general support to the Building Safety Manager within the Asset Team.
    * Attend relevant webinars, courses, and collaborative networks to ensure that legislation and regulation changes are incorporated into our Policies and procedures.

    * Proven experience in asbestos contract management is essential.
    * Detailed knowledge of building pathology
    * Understanding of compliance activities within social housing and ability to manage compliance contracts.
    * Experience in using a variety of JCT and partnering contracts with the ability to undertake a procurement exercise.
    * Previous experience using systems such as CX or Keystone would be an advantage.
    * Ability to communicate and influence contractors, colleagues, and stakeholders.
    * Proven problem-solving and negotiation skills.
    * Experience in dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
    * The ability to work as part of a team, along with the ability to prioritise the workload.