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Housing Options Officer

£0.00 - £35.00 per hour

Recruitment Consultant – Social Housing & Operational Support

Billie Gumble

Job Description

MMP Consultancy are looking to recruit a Housing Options Officer on a temporary basis for a fantastic local authority in Essex.
* The purpose of this role is to provide a front-line, customer-focussed service to individuals and families experiencing housing difficulties. To assess housing needs and provide specialist advice in respect of all housing options in order to prevent and relieve homelessness. When prevention opportunities have been exhausted, to undertake investigations to determine the Council's duties under PtV11 Housing Act 1996, as amended, and ensure that statutory obligations are carried out.
* Excellent organisational and communication skills coupled with an empathetic style.
* Strong IT skills and letter writing skills are also important.
* Experience of providing housing advice to the public and of liaising with other statutory, voluntary or private sector organisations.
* Experience of working in a housing service or a similar area of work.
* Experience of issuing Personalised Housing Plan (PHP)
* Experience of writing s184 decisions
* To provide a comprehensive frontline service to customers seeking advice and assistance
* with regards to their housing needs, irrespective of tenure, either in person or by telephone.
* To participate in the Housing Options duty rota (including Triage) and respond to
* emergencies as required.
* To take action to prevent and relieve homelessness, including visits to applicants' parents, negotiation with landlords and mortgage companies, referral to other agencies and use of
* the Council's Homelessness Prevention Fund.
* To provide customers with expert, professional, comprehensive advice and information on
* all aspects of housing options work specific to their assessed needs: including undertaking basic financial and benefits assessments.
* Produce Personalised Housing Plans following assessment of needs; to monitor customers' actions and to perform the authority's actions.
* Help customers access a range of housing opportunities, including social housing,
* private rented accommodation, supported housing and shared/home ownership and to
* assess customers' suitability for the Council's Deposit Bond and/or Rental Loan schemes.
* To liaise, establish, maintain and develop links with Social Care teams, health providers, Registered Providers, private landlords and other statutory or voluntary agencies as
* appropriate and ensure that referrals are made as necessary, recorded and followed up as required.
* To attend case conferences and joint assessment interviews with Social Care teams or
* other organisations as necessary.
* To facilitate Housing Advice Surgeries and provide out-reach services at other venues as required.
* Undertake formal investigations under Pt V11 Housing Act 1996 (as amended) and
* associated guidance and legislation when homelessness cannot be prevented, and to issue cogent s184 decision letters within required timescales.
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience.

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list ASB Officer

£20.09 - £26.50 per hour

MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.

* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.

Customer Service Advisor

Up to £0.00 per annum

MMP Consultancy are looking to recruit a Customer Services Advisor - Repairs on a temporary basis working for a Local Authority based in Hammersmith.

To provide a single point of contact for those contacting the council about housing services and repairs, to ensure that customers receive a timely and positive response to their contact within the council, achieving performance targets and high rates of satisfaction

This will be a temporary position paying £22.92 Umbrella


* Act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
* Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
* Capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
* Access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
* Develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
* Carry out telephone surveys on a range of issues and record the outcomes
* Capture and update relevant customer information
* Work in a performance management driven culture with SMART objectives linked to the overall Customer Service Center key performance indicators, customer satisfaction and first contact resolution targets
* Act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry
* Act as positive role model for other staff members, and convey the standards and values at all times
* Quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience
* Work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (8am - 6pm Monday to Friday).

Skills & Abilities:

* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
* Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
* Experience of working in a fast paced and high-pressure environment
* Experience of dealing with challenging customers

Title: Customer Service Advisor
Location: Hammersmith
Salary: £22.92 Umbrella

Housing Advisor

Up to £0.00 per annum

MMP Consultancy are looking to recruit a Housing Adviser (Homelessness Assessment Officer) on a temporary basis working for a housing association based in Hammersmith.

To provide an excellent serviced to all residents and customers who present, apply or are referred to the service by offering high standards of customer care at all time, acting with integrity and courtesy, and adhering to service and corporate standards.

This will be a temporary position paying £26.86 Umbrella


* Act as a first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post.
* The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service;
* Ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance;
* Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties;
* Carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing
* Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation;
* Determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input.
* Pro-actively manage and determine a caseload of applications through continuous assessment and review, assessing against relevant legislation, guidance and caselaw, using initiative to ensure that all opportunities to prevent and resolve homelessness and housing need are fully utilised, with minimal management input;
* Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; To carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation.

Skills & Abilities:

* The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
* You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
* Commitment to provide excellent service to all customers, clients and residents who will use the service.
* Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focussed service.
* Able to work effectively as a member of a team and to contribute to policy development and partnership arrangements.
* Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient.

Title: Housing Advisor (Homelessness Assessment Officer)
Location: Hammersmith
Salary: £26.89 Umbrella

Specialist Housing Officer

Up to £24.96 per hour

MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.

To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.

This will be on a temporary basis paying £24.96 per hour Umbrella.


Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.

Skills & Abilities:

* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
* Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
* An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
* Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
* Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
* Experience of working within a performance management framework and reporting on KPIs and outcomes
* An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
* Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.

Title: Specialist Housing Officer
Location: Hammersmith
Salary: £24.96 Umbrella

list Mechanical Engineer (Gas)

Up to £48474.00 per annum

MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Mechanical Gas Engineer to join their team.

Title: Mechanical Gas Engineer
Location: Essex (Just off M11)
Salary: £48,474 Benefits (Interim Available)

Working as part of a very busy Housing & Property Operations team within Harlow Council, you will assist in providing an accurate and efficient assurance service for all built assets.
You will specifically be responsible for site surveys, quality inspections, specifications and schedules of work, report writing and provide oversight to mechanical appliances, heating and hot water systems, their maintenance, PPM and refurbishments for a number of key Clients.

* Assist in the production of position statements on relevant technical guidance
* Build and maintain positive relationships
* Develop, maintain and contribute to the improved culture of planned and preventative maintenance
* (PPM)
* Carry out surveys of mechanical installations and heating and hot water systems
* Evaluate risk assessments on the condition, lifecycle and expiry of mechanical installations
* Design new mechanical installations, including material and workmanship specifications
* Assist the role of Building Services Manager (compliance) and Project Manager (projects/programmes)
* Day-to-day oversight of the mechanical installation's PPM and refurbishment programmes
* Review, update and maintain real-time data for compliance monitoring of the Client's assets
* To undertake any other duties to assist with the activities of the building services team
* Statement of Health and Safety

Title: Mechanical Gas Engineer
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits (Interim Available)

Catering Manager

Up to £24210.58 per annum

Job Title: Catering Manager
Location: Ingatestone CM4
Hours: Monday to Thursday 08:00 - 16:00 Friday - 15:30
Salary: £24,210.58 per annum (actual gross salary)

An amazing school based in Ingatestone are seeking a dedicated Catering Manager. The successful candidates will be responsible for the operational efficiency, preparation and presentation of food and beverages to the required standard within the budget limitations as agreed with the school management. Maintenance of the highest standards of personnel management, hygiene and health and safety.

Key Responsibilities:

* Responsible for the preparation and presentation of all food to the required school standard.
* To ensure that methods of preparation and presentation comply with current recognised catering standards.
* To order raw materials supplies, check deliveries and ensure all raw and cooked food is stored correctly.
* To ensure all cooking staff carry out the preparation and cooking of all meals to the recipe specifications and nutritional guidelines.
* To ensure all staff adheres to the portion standard yields as stated within the recipe specifications.
* Responsible for monitoring menu planning and ordering.
* To ensure the prompt service of all meals, breaks and functions provided, as required by the Business Manager.
* To implement local promotions/theme days.
* To ensure that all catering activities are carried out in line with the pre-agreed school budget.
*To ensure any comments regarding the catering operation - positive or otherwise, are noted and acted upon appropriately
*To plan, implement and review a cycle of menus to be revised at regular intervals as instructed by the Business Manager
* To purchase all supplies through agreed suppliers and advise the School Administrator of any unsolved difficulties with suppliers.

Communication and team leadership

* To maintain regular contact with the Finance Officer.
* To actively monitor customer satisfaction with food provided on a weekly basis
* To hold regular team meetings/briefings with all catering staff.
* To induct all new members of the catering staff.
* Monitoring of staff performance, providing training and development as necessary.

Qualifications and Experience:

* Experience of the preparation and cooking of food and beverages
* Experience of serving customers at the counter/hatch or from a trolley kiosk as required
* Level 2 Food Safety Certificate in Catering (Desirable)
* General understanding of the operation of a school
* Knowledge of school policies and procedures

Nic David
Hard and Soft Services Consultant - Estates and Facilities

If you are interested, kindly submit your application now. Even if your application is not successful this time, you can still register for potential future opportunities. Please note that if you do not receive a response within 10 working days, your application has not been successful on this occasion and feedback may not be provided.