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Recruitment Consultant – Operational Support & Admin

Billie Gumble

Job Description

MMP Consultancy are working with a public-sector organisation to recruit an Administrator to work on a Temporary basis in Colchester.

Responsibilities:
* Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications
* Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
* Respond to enquiries from residents and members of the public, giving advice and guidance as appropriate
* Act as first point of contact for organisations customers regarding queries and concerns
* Updating relevant databases to ensure all queries and resolutions are logged

Ideal Candidate:
* Previous experience of working in a Administrator role
* Previous experience of working with a Housing Association, Local Authority or Main Contractor
* Excellent customer services and communication skills
* Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases

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list Call Handler

£0.00 - £24000.00 per annum

MMP Consultancy are working with a contractor in Essex who are looking to recruit Call Handlers on a Permanent Basis.

This role would suit an individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged

Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere

Please send me your most up to date CV and I will give you a call at my earliest convenience.

Call Handler's

£0.00 - £24000.00 per annum

MMP Consultancy are working with a contractor in Essex who are looking to recruit Call Handlers on a Permanent Basis.

This role would suit an individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged

Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere

Please send me your most up to date CV and I will give you a call at my earliest convenience.

Planner / Scheduler

£0.00 - £28000.00 per annum

An exciting opportunity has arisen for a Planner / Scheduler to work on a Permanent Basis based in Essex.

Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
* Liaise with the client to ensure that data is maintained, and to assist with queries
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
* Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Construction related knowledge

Please send me your most up to date CV and I will give you a call at my earliest convenience.

list HR Assistant

£27000 - £27228 per annum

MMP Consultancy are looking to recruit an experienced HR Assistant based in Kent.

Job Purpose:

To provide proactive and effective administrative support for the HR Team and will have responsibility for the smooth effective running of all other HR administrative processes and projects.

Duties and Responsibilities:

* Deliver first line support to resolve learning and development queries and escalate as appropriate. Support customers to self-serve where possible.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the Learning Management System to ensure all staff have a positive learning experience and up to date content is tailored to specific staff groups for regulatory, mandatory and personal development learning requirements as required.
* Manage, the bank worker, contractor and board member training requirements list to managers, ensuring the information is current and mandatory learning is tracked and reported.
* Confer with L&D business partner, external providers and relevant subject matter experts to set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Administer joining instructions and course evaluations and collate evaluation feedback, sharing the results with the relevant parties.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.

Knowledge and Skills:

* Ability to work independently, prioritising and organising workload to ensure key tasks are completed to specific deadlines
* Able to maintain accuracy and attention to detail
* Excellent written and oral communication and presentation skills with the ability to undertake notes/minutes at meetings
* Excellent organisational and time management skills, ability to prioritise and meet deadlines
* Good interpersonal skills and the ability to work effectively with people at all levels within an organisation
* Ability to maintain a high degree of confidentiality and cope with situations with tact and diplomacy
* Commitment to continuing professional development

list Customer Service Advisor

£13.64 - £18.19 per hour

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.

Skills and Knowledge:

* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention

Customer Service Advisor

Up to £18.27 per hour

MMP Consultancy are looking to recruit a Customer Service Advisor on a temporary basis based in East London.

You'll be the first point of contact in providing outstanding Customer Service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem-solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment, and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and can learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.

Key Responsibilities:
* Providing excellent customer service to all residents in relation to Repairs and Housing enquiries.
* Raising repairs orders, whilst diagnosing at first call.
* Liaising with tradesmen to organise repairs calls.
* Liaising with internal and external stakeholders to resolve all enquiries raised, effectively communicating with the complainant the whole way through.
* Updating the database to ensure all queries and resolutions are logged.

Skills Required:
* Experience of working in a Social Housing/Repairs environment in a Customer Service capacity.
* Previous experience of diagnosing and raising repairs.
* Exceptional Customer Service skills.
* A good attitude and willingness to learn.
* Ability to remain calm under pressure and challenging atmosphere.