Service Delivery Manager- Responsive Repairs

Job Title: Service Delivery Manager
Location: East London
Salary: £55,000 - £60,000 Benefits

MMP Consultancy have an opportunity for an experienced Service Delivery Manager to our client. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.

Duties include:

• Ensure team performance meets and exceeds KPIs.
• Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
• Lead responses to residents' queries, complaints, and feedback professionally.
• Manage and review operational risk registers to meet client expectations.
• Ensure successful service delivery through effective supply chain management.
• Manage contractors for procurement, commissioning, and service demands.
• Improve efficiency and output of repairs and maintenance services.
• Attend site meetings to resolve operational and technical issues.
• Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• Record work-in-progress, conduct inspections, and compile improvement plans.
• Provide timely reports on project performance, targets, and budgets.
• Stay updated on contract management practices and legislation.
• Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
• Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
• Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
• Promote health, safety, and wellbeing in all work aspects.
• Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
• Manage financial risks for projects and audit sub-contractor accounts.
• Implement the company's performance management approach, supporting and guiding staff.
• Follow company policies for performance management.
• Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
• Maintain a commercial focus for efficient service delivery.

Qualifications & Experience:

• Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
• HNC (or equivalent) in building.
• Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
• In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
• Degree (or equivalent) in building related subject or housing management.
• Membership of a professionally recognised construction industry body i.e. RICS, CIOB
• Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
• Experience of working within a commercialised environment.
• Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
• Proven track record of supply chain management within a commercial project management environment.
• Experience of representing a company as a contract manager / representative.
• Full clean manual UK driving Licence.

Working Arrangements:

• Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
• Location: Essex
• Some travel required throughout the borough in line with requirements of the role.

Benefits:
In addition to an attractive salary, our benefits package includes: 
Private Medical Insurance
Group Life Assurance
Competitive Salaries
Pension Scheme
Paid Holidays from 26 days
Family Friendly Policies making work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Career development and training
Great offices & local amenities including our Lab Café with discounts available via the BD serve app
Free parking @ The Cube
A GREAT TEAM!

To Apply:
If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

Our Client is currently looking for a new Head of Sustainability to join their team based in East London

• Our aim is to create an environment where individual differences are celebrated, and everyone can thrive and contribute to their fullest potential. We actively encourage applications from people of all backgrounds and experiences and are dedicated to building a workforce that reflects the diversity of the communities we serve.
• If you require any accommodations or adjustments during the recruitment process, please let us know, and we will work with you to meet your needs.

Benefits

• Annual holiday; increase after 1 years' service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause

The Role
Working closely with the ESG Director, you will manage a team of professionals, ensuring that sustainability initiatives are seamlessly integrated across HR, Social Impact, Marketing, and our internal and external Operations. This is a fantastic opportunity to deliver innovative programmes that contribute to environmental safeguarding, contractual performance and environmental compliance.

Responsibilities Include
Strategic Leadership & Governance:

• Develop & Drive Strategy - Lead Our Clients Sustainability strategy to reach Net Zero by 2050 and be Carbon Neutral by 2030, ensuring alignment with evolving environmental legislation, company goals and client KPIs.

Operational Excellence (What You Deliver):

• Enhance Sustainability Engagement - Lead the carbon collection process, working to build both Axis and CLC's carbon footprint, improving the granularity and utilising the data to encourage decarbonisation efforts.

Financial Accountability (What You Own):

• Budget Management - Oversee financial planning and resource allocation for sustainable initiatives.

Customer Focus (Who You Impact):

• Client Collaboration - Work with existing and potential clients to tailor sustainability solutions that align with their business and environmental goals.

Key Skills:

• Strategic Leadership - Ability to design and implement long-term sustainability impact strategies that align with business goals.
• Stakeholder Management - Strong relationship-building skills with government bodies, industry associations, and clients.
• Financial Acumen - Experience managing budgets, funding applications, and financial risk in community engagement projects.
• Data & Impact Analysis - Ability to interpret and present complex sustainability and carbon data across a host of different systems.

Role: Quantity Surveyor Opportunity
Salary: £55,000
Location: East London

Our client is currently looking for a Quantity Surveyor to join their team. You will support our client based in East London, specialising in planned works and reactive works within the Social Housing and Educational sectors.

You will be responsible for managing all aspects of the contractual and financial side of the social housing planned maintenance projects.

Duties:

• Prepare cost estimates, budgets, and feasibility studies for social housing and educational and maintenance and planned works projects.
• Conduct site visits and assessments to ensure accurate cost forecasting and project progress.
• Contribute with contract negotiations with subcontractors and suppliers, ensuring value for money and quality.
• Oversee cost control, monitoring, and reporting throughout the project lifecycle.
• Carry out weekly valuations with rational and documentation to be presented and agreed to by the client.

Qualifications & Experience:

• Extensive prior experience as a Quantity Surveyor.
• Proven experience in planned works within the social housing sector.
• Able to build strong relationships with excellent communication and presentation skills
• Sound knowledge of M3NHF schedule of rates (essential).
• Relevant qualification in Quantity Surveying.
• Proficient in the management and administration of JCT form of contracts.
• Member of an accrediting body (desirable).

Working Arrangements:

• Full time (36 hours per week), Monday to Friday.
• East London
• Hybrid - 3 days per week in office

Benefits:
In addition to an attractive salary, our benefits package includes: 
Rewards, perks & benefits platform!
Free on-site parking at head office
Private Medical Insurance
Group Life Assurance
Pension Scheme
Competitive Salaries
Paid Holidays from 26 days
Family Friendly Policies to help make work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Career development and training
We look forward to receiving your application.

Bid Writer - FTC 12 Months

Are you a talented writer with a knack for crafting compelling narratives that win business? Do you have a passion for developing persuasive content that secures exciting opportunities?
Our Client doesn't just build homes; they build thriving communities. MMP are looking for someone who can shape the future of residential development by writing standout bid responses that reflect our values and vision. If you're ready to take on a pivotal role in securing new business and making a difference, this is your chance.
Role Overview:
As our Bid Writer, you'll be at the heart of our business development process, responsible for creating high-quality, engaging, and persuasive bid responses. You'll work closely with cross-functional teams to gather information, tailor content, and present our client as the partner of choice for exciting new projects. From crafting bid submissions to developing case studies and CVs, your exceptional writing skills will help us secure key opportunities that align with our strategic goals.
What You'll Be Doing:

• Crafting Winning Bid Responses:
  • Write clear, concise, and impactful bid submissions that highlight our client expertise, track record, and the value we bring to every project.
  • Ensure all qualitative responses meet the highest standards, showcasing our capabilities and aligning with client requirements.
  • Maintain up-to-date case studies and CVs, ensuring they reflect the latest achievements and project successes.
  • Assist in preparing for post-tender interviews and ensure that all project details are accurately presented.
• Ensuring Quality & Compliance:
  • Collaborate with the pre-construction and regional teams to ensure the bid responses are aligned with our client Health & Safety policies and performance standards.
  • Conduct thorough research to understand client needs and tailor responses accordingly, ensuring they meet client expectations.
  • Continuously improve our response library by refining existing content and adding new, relevant material.
• Collaborating for Success:
  • Work closely with cross-functional teams, including pre-construction, marketing, and regional teams, to ensure timely and accurate information is included in submissions.
  • Liaise with the Marketing Coordinator to arrange photos for case studies that enhance bid quality.
  • Act as the ambassador for Hill in all bid submissions, promoting our strengths and positioning us as the partner of choice.
• Managing Financial Information:
  • Ensure that all financial information included in submissions is accurate, up-to-date, and aligned with the business plan.
• Promoting Teamwork:
  • Foster strong collaboration between departments, ensuring that all contributors are aligned and deadlines are met.
  • Be proactive in securing the support of colleagues to gather necessary information for bid responses.

Success Will Look Like:

• Achieving a minimum 90% success rate on SQs, Sifting Briefs, and EOIs.

• Receiving quality scores of 75% or higher on all bid submissions.
• Ensuring every bid is submitted on time, with high-quality content that positions our client as the leading choice.

What We're Looking For:

• Proven experience in bid writing, particularly in the residential or affordable housing sectors.
• Exceptional written communication skills, with the ability to convey complex ideas in clear, compelling language.
• Strong organisational and time management skills, with the ability to handle multiple submissions simultaneously.
• A proactive, can-do attitude with the ability to work collaboratively with various teams.
• Excellent attention to detail and a passion for producing high-quality work.

What We Offer:

• The chance to work on exciting and varied projects with a well-respected team.
• Opportunities for professional growth and development, with mentorship from experienced surveyors.
• A supportive and inclusive company culture focused on excellence and innovation.

If you're ready to build your career in Bid Writer and contribute to high-quality construction projects, we'd love to hear from you.
Our client are proud to be a Disability Confident employer, and our client is committed to being an equal opportunities employer, fostering an inclusive workplace where everyone is valued and supported to achieve their potential. If you require any additional support during the application or interview process, or if you would like the job description in an alternative format, please contact our Talent Team.

Job Title: Estimator
Salary: £50,000
Location: Waltham Abbey

MMP Consultancy is looking for a new Experienced Estimator to join our client based in Waltham Abbey

Role Overview:
Are you an experienced Estimator ready to take on an exciting role in a dynamic and innovative team? Our client is looking for great candidates to join their team! You'll play a critical part in preparing budget estimates, cost control documents, and open market competitive tenders to secure future projects. This role demands a commitment to quality, with adherence to our Quality Management System (ISO9001) and company procedures.
What You'll Do:
Quality & Compliance

• Prepare tenders and control documents using the Causeway Estimating system.
• Create budget estimates and cost plans with detailed supporting documentation.
• Ensure compliance with Health & Safety legislation, risk assessments, and method statements.

Project Delivery

• Analyse bid documents, drawings, and specifications to produce comprehensive tender submissions.
• Measure quantities and produce Bills of Quantities.
• Collaborate with subcontractors and suppliers to gather accurate quotations.
• Attend internal and client meetings to ensure successful bid management and project handover.

Financial Management

• Set up estimate files and coordinate bid strategies.
• Identify and manage financial, design, and contractual risks/opportunities.
• Compile cost components, including design fees, planning, statutory costs, and overhead recovery.
• Finalise and present bids at settlement meetings and engage in post-tender negotiations.

Collaboration & Leadership

• Work closely with Business Development and Regional teams to create winning bids.
• Supervise Assistant or Trainee Estimators, ensuring project goals are met on time.
• Partner with internal departments, including Technical, Production, and Commercial teams.

Success Measures:

• Deliver tenders, budget estimates, and cost plans to high standards and within deadlines.
• Accurately measure quantities and produce Bills of Quantities.
• Identify and mitigate risks while leveraging opportunities for project success.
• Build strong relationships with subcontractors, suppliers, and clients.

Skills, Experience, and Attributes:

• BTEC/HNC/NVQ4 or equivalent in a related field.
• Proven experience in the housing sector within Commercial or Estimating roles.
• Strong understanding of building regulations, contracts, and the housing development process.
• Competency in pricing from first principles and using the Causeway estimating package.
• Exceptional communication, negotiation, and leadership skills.
• Experience managing Assistant or Trainee Estimators.

Please contact Stuart at MMP Consultancy for further details

MMP Consultancy is looking for an Assistant Director of Building Safety patch in South London. Interim opportunity paying between £700 per day (Depending on experience). - Inside IR35.

Title: Assistant Director of Building Safety
Client: Local Authority
Location: South London
Contract: Rolling Interim Contract - Long Term.
Rate: £700 per day (Inside IR35)

About the Role
In this role, you will play a pivotal role in shaping the clients approach to building safety and compliance within the context of a larger property and asset management portfolio. You will provide leadership across property compliance, fire safety, engineering services and the effective maintenance of council-owned buildings.
Your remit extends beyond compliance: you will drive strategic planning, governance, and financial oversight while ensuring that our buildings meet statutory and non-statutory safety regulations. You will oversee key legislation such as the Building Safety Act 2021 and the Fire Safety Act while ensuring our broader asset strategy aligns with long-term housing, environmental, and community objectives.
Collaboration is key: you will work closely with internal and external stakeholders, including regulatory bodies, senior leaders, and resident groups, ensuring transparency, accountability, and continuous improvement in building safety and compliance.
Who Are We Looking For?
We are seeking a highly experienced leader in Property Services with a proven track record of strategic leadership in asset management, housing maintenance, and compliance. While technical qualifications such as RICS or RIBA membership are beneficial, we are prioritising senior-level experience and leadership in property services over specific professional accreditations.
Key requirements:
* Extensive experience at Director or Assistant Director level within property services, housing, or asset management.
* Demonstrated ability to lead large, multi-disciplinary teams in politically sensitive environments.
* Experience in strategic planning, financial management, and governance in the context of property services.
* A track record of collaborating with senior leaders, regulators, and resident groups to drive service improvements.
* Strong leadership, communication, and stakeholder management skills.