Assistant Director Housing Property and Asset Strategy

SIMILAR JOBS

• Service Delivery Manager- Responsive Repairs

  £55000.00 - £60000 per annum

  East London

  Technical & Property Services

  Permanent

  
  Job Title: Service Delivery Manager
  Location: Essex
  Salary: £55,000 - £60,000 Benefits
  
  MMP Consultancy have an opportunity for a Service Delivery Manager to join our client and lead our responsive repair work streams across the business.
  Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a 'right-first-time' approach.
  Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
  Experience of managing responsive repair services, demonstrable stakeholder and contract management experience is a must!
  
  Duties:

  • 
    Ensure team performance meets and exceeds KPIs.
  • 
    Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
  • 
    Lead responses to residents' queries, complaints, and feedback professionally.
  • 
    Manage and review operational risk registers to meet client expectations.
  • 
    Ensure successful service delivery through effective supply chain management.
  • 
    Manage contractors for procurement, commissioning, and service demands.
  • 
    Improve efficiency and output of repairs and maintenance services.
  • 
    Attend site meetings to resolve operational and technical issues.
  • 
    Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
  • 
    Record work-in-progress, conduct inspections, and compile improvement plans.
  • 
    Provide timely reports on project performance, targets, and budgets.
  • 
    Stay updated on contract management practices and legislation.
  • 
    Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
  • 
    Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
  • 
    Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • 
    Promote health, safety, and wellbeing in all work aspects.
  • 
    Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
  • 
    Manage financial risks for projects and audit sub-contractor accounts.
  • 
    Implement the company's performance management approach, supporting and guiding staff.
  • 
    Follow company policies for performance management.
  • 
    Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
  • 
    Maintain a commercial focus for efficient service delivery.

  
  
  
  Qualifications & Experience:

  • 
    Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
  • 
    HNC (or equivalent) in building.
  • 
    Degree (or equivalent) in building related subject or housing management.
  • 
    Membership of a professionally recognised construction industry body i.e. RICS, CIOB
  • 
    Direct experience of managing the operational delivery of a programme of works/ services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • 
    Experience of working within a highly commercialised environment.
  • 
    Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
  • 
    Proven track record of supply chain management within a commercial project management environment.
  • 
    Experience of representing a company as a contract manager / representative.
  • 
    Full clean manual UK driving Licence.

  
  
  Working Arrangements:

  • 
    Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
  • 
    Location: Essex
  • 
    Some travel required throughout the borough in line with requirements of the role.

  
  Benefits:
  In addition to an attractive salary, our benefits package includes: 
  Heart Hub rewards, perks & benefits platform!
  Private Medical Insurance
  Group Life Assurance
  Competitive Salaries
  Pension Scheme
  Paid Holidays from 26 days
  Family Friendly Policies making work-life balance achievable
  Health & wellbeing support including an Employee Assistance Programme (EAP)
  Career development and training
  Great offices & local amenities including our Lab Café
  Free parking @ The Cube
  A GREAT TEAM!
  
  To Apply:
  If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.
  Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.

  

• Service Delivery Manager - Disrepairs & Damp-Mould

  £55000.00 - £60000.00 per annum

  East London

  Technical & Property Services

  Permanent

  Job Title: Service Delivery Manager
  Location: East London
  Salary: £55,000 - £60,000 Benefits
  
  MMP Consultancy have an opportunity for an experienced Service Delivery Manager to our client. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
  Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.
  
  Duties include:

  • Ensure team performance meets and exceeds KPIs.
  • Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
  • Lead responses to residents' queries, complaints, and feedback professionally.
  • Manage and review operational risk registers to meet client expectations.
  • Ensure successful service delivery through effective supply chain management.
  • Manage contractors for procurement, commissioning, and service demands.
  • Improve efficiency and output of repairs and maintenance services.
  • Attend site meetings to resolve operational and technical issues.
  • Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
  • Record work-in-progress, conduct inspections, and compile improvement plans.
  • Provide timely reports on project performance, targets, and budgets.
  • Stay updated on contract management practices and legislation.
  • Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
  • Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
  • Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • Promote health, safety, and wellbeing in all work aspects.
  • Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
  • Manage financial risks for projects and audit sub-contractor accounts.
  • Implement the company's performance management approach, supporting and guiding staff.
  • Follow company policies for performance management.
  • Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
  • Maintain a commercial focus for efficient service delivery.

  
  Qualifications & Experience:

  • Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
  • HNC (or equivalent) in building.
  • Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
  • In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
  • Degree (or equivalent) in building related subject or housing management.
  • Membership of a professionally recognised construction industry body i.e. RICS, CIOB
  • Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • Experience of working within a commercialised environment.
  • Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
  • Proven track record of supply chain management within a commercial project management environment.
  • Experience of representing a company as a contract manager / representative.
  • Full clean manual UK driving Licence.

  
  Working Arrangements:

  • Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
  • Location: Essex
  • Some travel required throughout the borough in line with requirements of the role.

  Benefits:
  In addition to an attractive salary, our benefits package includes: 
  Private Medical Insurance
  Group Life Assurance
  Competitive Salaries
  Pension Scheme
  Paid Holidays from 26 days
  Family Friendly Policies making work-life balance achievable
  Health & wellbeing support including an Employee Assistance Programme (EAP)
  Career development and training
  Great offices & local amenities including our Lab Café with discounts available via the BD serve app
  Free parking @ The Cube
  A GREAT TEAM!
  
  To Apply:
  If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

  

• Head of Sustainability

  Up to £52000 per annum

  East London

  Technical & Property Services

  Permanent

  
  Our Client is currently looking for a new Head of Sustainability to join their team based in East London

  • Our aim is to create an environment where individual differences are celebrated, and everyone can thrive and contribute to their fullest potential. We actively encourage applications from people of all backgrounds and experiences and are dedicated to building a workforce that reflects the diversity of the communities we serve.
  • If you require any accommodations or adjustments during the recruitment process, please let us know, and we will work with you to meet your needs.

  
  Benefits

  • Annual holiday; increase after 1 years' service to a maximum of 5 days
  • Long service awards; continuous service at key achievements are rewarded
  • Perkbox; from free coffees and cinema tickets to trips away and much more
  • Volunteer day; paid yearly volunteer days for a worthy cause

  
  The Role
  Working closely with the ESG Director, you will manage a team of professionals, ensuring that sustainability initiatives are seamlessly integrated across HR, Social Impact, Marketing, and our internal and external Operations. This is a fantastic opportunity to deliver innovative programmes that contribute to environmental safeguarding, contractual performance and environmental compliance.
  
  Responsibilities Include
  Strategic Leadership & Governance:

  • Develop & Drive Strategy - Lead Our Clients Sustainability strategy to reach Net Zero by 2050 and be Carbon Neutral by 2030, ensuring alignment with evolving environmental legislation, company goals and client KPIs.

  
  Operational Excellence (What You Deliver):

  • Enhance Sustainability Engagement - Lead the carbon collection process, working to build both Axis and CLC's carbon footprint, improving the granularity and utilising the data to encourage decarbonisation efforts.

  
  Financial Accountability (What You Own):

  • Budget Management - Oversee financial planning and resource allocation for sustainable initiatives.

  
  Customer Focus (Who You Impact):

  • Client Collaboration - Work with existing and potential clients to tailor sustainability solutions that align with their business and environmental goals.

  
  Key Skills:

  • Strategic Leadership - Ability to design and implement long-term sustainability impact strategies that align with business goals.
  • Stakeholder Management - Strong relationship-building skills with government bodies, industry associations, and clients.
  • Financial Acumen - Experience managing budgets, funding applications, and financial risk in community engagement projects.
  • Data & Impact Analysis - Ability to interpret and present complex sustainability and carbon data across a host of different systems.