Job Description
MMP have two new exciting Technical Supervisor opportunities to join a property and facilities group based in East London.
1. Technical Supervisor - Damp & Mould
2. Technical Supervisor - Legal Disrepair
As a Technical Supervisor within their wider repairs & maintenance division, you will supervise a team and be responsible for overseeing and monitoring the performance of trades operatives and where applicable any specialist sub-contractors, monitoring closely compliance, performance and client satisfaction.
About the Role
Reporting to the Service Delivery Manager, the Technical Supervisors will work collaboratively with other colleagues across the business and within the designated service (either Disrepair or D&M) from first report through to final invoicing to ensure smooth service delivery through effective day to day management. You'll be responsible for people management of a team, so people management experience is a must.
Responsibilities include:
- Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
- Carrying out pre and post inspections to ensure a good standard to work.
- Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
- Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
- Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
- Managing the day-to-day administration of the team.
- Attending client/stakeholder panels, consultations, and other meetings.
- Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.
Skills, Qualifications & Experience:
- Trade specific qualification(s) e.g. in plumbing, carpentry, electrical, or a repairs sector common trade.
- Good IT literacy (including MS Office programmes (Microsoft Excel, Word, PowerPoint, Outlook, Teams) and ability to use relevant job management systems (knowledge of accuserv system would be advantageous)
- Specialist knowledge/qualifications/qualifying experience of Damp & Mould and/or Legal Disrepair is essential.
- Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
- Prior management of specialist sub-contractors would be preferred.
- Full clean UK driving licence
Salary
- Starting from £45,000 (DOE) benefits
Working arrangement
- Full Time - 36 hours per week
- Location - Dagenham
- Travel - The role will involve travel to sites within and around the London Borough of Barking and Dagenham, as such a full clean UK driving licence is required.
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