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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.
Job Purpose:
- Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
- Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
- Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business
Main Duties / Accountabilities:
- Ensure accurate rent and service charge data, investigating and reporting variances
- Maintain records of freeholders and third-party agents, validating invoices for accuracy.
- Calculate budgets, rents, and accounts in compliance with policy and regulations.
- Monitor sinking funds to ensure adequate funds for major works.
- Collaborate with Property Services on planned and reactive works, adhering to processes.
- Set service charge budgets for new schemes promptly.
- Manage an efficient service charging system, meeting deadlines.
- Prepare and manage relevant audits.
- Assist the Revenue Team in resolving disputes and ensuring payment terms.
- Champion Value for Money, monitor costs, and maximize income.
- Provide customer-focused explanations of charges.
- Support the Rent and Service Charge Manager in complaint responses.
- Handle enquiries professionally, delivering positive outcomes.
- Contribute to cross-departmental tasks as required.
- Provide training and support for effective teamwork.
SIMILAR JOBS
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Property Services Coordinator
MMP Consultancy are looking to recruit a Property Services Coordinator on a temporary basis in East London.
Responsibilities:
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
- Work as part of a high performing team and ensure your actions are supportive of the team being successful
- Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works.
- Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
- Phoning residents to ensure access is gained for works
Requirements:
- Excellent IT skills and literacy
- Excellent communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
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Complaints Officer
MMP Consultancy are looking to recruit a Complaints Officer to join a great organisation based in East London on a temporary basis.
Job Purpose:
- To manage a case load of resident complaints relating to a variety of different housing issues that may arise. Liaise with complainants, contractors and different business streams to deliver effective, customer focussed outcomes to complaints.
- To deliver the complaint handling targets of responding to the complaint and ensuring that we are compliant with our Complaints policy and the Housing Ombudsman Complaint Handling Code.
- To deliver the stage one complaints service as set out in the policy and procedures and complaint handling code for complaint handling.
- To participate actively in the Complaint Team, taking responsibility for ensuring the delivery of service and identify areas for service improvement
- Working collaboratively with all colleagues and our contract counterparts to ensure effective customer focussed outcomes.
- Providing accurate and timely responses to complaints following comprehensive investigations
- To ensure that all complaint record keeping is accurate and updated regularly.
- To ensure that all KPI and Service Levels Agreements are met.
- Providing excellent and timely communication to our customers at all times
Please send me your most up to date CV if this is of interest to yourself.
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Repairs Planner
An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.
Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour
This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.
Duties:- Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Experience Required:
- Excellent communicator, with strong organisational skills
- GCSEs at Grade C or above and including Mathematics and English
- Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
- Experience of using database systems (Connect / Northgate / DRS)
- Construction related knowledge
- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
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