MMP Consultancy are looking to recruit a Housing Repairs Advisor on a temporary basis working for a local authority based in East Devon.
To be the first point of contact for housing customers ensuring a prompt and comprehensive response to enquiries by telephone, online, email, text or by letter.
This will be a temporary position paying £17.49 per hour Umbrella.
Responsibilities:
* Receive, resolve and respond in timely and courteous way to all enquiries by telephone, e-mail and in person from all sources and liaise with colleagues and other Directorates to resolve issues when required.
* Take responsibility for owning all enquiries and resolve most issues without recourse to other Housing staff. Apply 80:20 principles.
* Provide housing advice and assistance to tenants, staff and outside agencies when required.
* Maintain property records and personal data on our housing system and ensure all correspondence, forms and documents are scanned, labelled and filed correctly through EDMS. Retrieve and provide files/documents/data when required.
* Provide administrative support to housing colleagues; team meetings and service review groups, including word processing, data analysis, mail merge, spreadsheets and inputting and maintaining records on our housing database
* Provide housing staff with stationery requirements and maintain stocks of leaflets and ensure the reception area information is maintained at all times.
* Manage Housing staff electronic diaries and where necessary make appointments for staff to visit tenants or attend site meetings.
* Encourage self service and online transaction to all customers.
* Deal with all Housing email and online enquiries and applications for housing service.
* Advise and assist applicants to register for housing through Devon Home Choice online and help them maintain their housing application. Assist with resetting passwords, preparing and sending banding letters, and housing application renewals and reviews.
* Advise and assist applicants to register with Homeswapper for a mutual exchange and undertake the administration of mutual exchanges.
Experience required:
* Good all round education to GCSE level including Maths and English
* Knowledge of Housing services
* An understanding of current issues in local government
* A good level of literacy, including computer skills. Must be able to use Microsoft products
* Ability to work on own initiative as well as part of a team
* Accuracy and attention to detail, particularly when working in a busy office with constant interruptions
Title: Housing Repairs Advisor
Location: Hammersmith
Salary: £17.49 per hour Umbrella
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