MMP Consultancy currently have an opportunity for a Rent & Service Charge Admin to join a housing association based in Bracknell.
To provide a first-class administrative service across all aspects of the work of the rent teams and the service charge leasehold team.
This will be a temporary hybrid position for a minimum of 6 months.
Role Purpose:
* Provide administrative support to the area rent team in the revenue department.
* Ensure the managers and the customer relations partners in the team are supported in the management of their workload including organising access.
* Ensure that relevant databases, files and documents are maintained and up to-date as required by the area rent managers and the service charge manager.
* Take ownership and help to resolve any customer enquiries or feedback.
* Support the development of the knowledge bank and scripts to ensure an effective and responsive service for customers.
* Update computer databases used by the teams and support the use digital systems to aid mobile working in the field.
* Deal with all purchase orders and invoices related to the teams.
* Maintain and ensure all document control procedures, archiving and document retention procedures are adhered to.
* Ensure that all information regarding the teams and its work are up to date on the colleague hub and website.
* Provide cover for other administrators in the directorate from time to time.
* Positively support activities that help promote our new culture and behaviours
Skills & Abilities:
* Good customer service ethic.
* Excellent administrative skills.
* Excellent IT skills.
* High level of attention to detail.
* Good written and oral communication skills.
* Ability to take accurate notes and minutes.
* Works with consistency and integrity.
* Approachable, friendly and committed to delivering a high-quality experience for customers and colleagues.
* Flexible, works collaboratively and willing to embrace change.
Title: Rent & Service Charge Admin
Salary: TBC
Location: Bracknell
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