Technical Officer

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.

Duties:

Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Sheltered Housing Manager to join a Local Authority based in West London.

Responsibilities:

• Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
• Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
• Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
• Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
• Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.
• Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service.
• Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents.
• Develop and ensure adherence to the service level agreement, systems, administration, policies and procedures relating to health, safety and welfare of residents and the management of schemes and services.
• Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved.
• Attend and service quarterly sheltered housing forums.

Skills Required:

• Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
• Experience of working within a performance management framework and reporting on KPIs and outcomes.
• Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers.
• Experience of dealing with safeguarding issues and managing robust systems to ensure alerts are dealt with efficiently and sensitively.
• An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
• Knowledge of health and safety legislation and procedures, and an understanding of its practical application in the workplace and in relation to a customer centre and Scheme locations.

MMP is currently recruiting for a Multi Trade Operative to join a Social Housing contractor based in London on a temporary basis paying £20 per hour CIS.

The successful Trades Operative will be required too:

• Complete repairs and maintenance within occupied and void properties as well as associated works
• Be customer focused
• Work towards tight deadlines
• Have social housing experience

Pay Rate:

• £20.00ph (CIS or umbrella rate)

Hours:

• 42.5 hours per week (Mon to Fri) 8am - 17:00pm with an half hour break

Qualifications Required:

• Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
• Asbestos Awareness (may be completed anytime prior to start date)
• Basic DBS Check

You will be supplied with:

• A van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card
• PDA System

A great new opportunity has arisen for a Repairs Supervisor to join a social housing contractor on a temporary ongoing basis based in London. You will be required to supervise a team of trade operatives and subcontractors.

Hours Per Week:

• Mon to Fri - 42.5

Pay Rate:

• £24ph (CIS or Umbrella)

The successful candidate will:

• Mentor and supervise a trades team
• Develop relationships with colleagues and support them with growth targets
• Be responsible for achieving contract excellence
• Ensure a high standard of communication is maintained with the client, customers & colleagues

Qualifications:

• SSSTS or IOSH Managing Safely
• Asbestos Awareness
• Basic DBS

You will be supplied with:

• Van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card

A great new opportunity has arisen for a Repairs Supervisor to join a social housing contractor on a temporary ongoing basis based in London. You will be required to supervise a team of trade operatives and subcontractors.

Hours Per Week:

• Mon to Fri - 42.5

Pay Rate:

• £24ph (CIS or Umbrella)

The successful candidate will:

• Mentor and supervise a trades team
• Develop relationships with colleagues and support them with growth targets
• Be responsible for achieving contract excellence
• Ensure a high standard of communication is maintained with the client, customers & colleagues

Qualifications:

• SSSTS or IOSH Managing Safely
• Asbestos Awareness
• Basic DBS

You will be supplied with:

• Van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card