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Ebonnie Goss Associate Director
Job Description
Interim Assistant Director of Culture, Customer and Residents
Location: Surrey
Salary: £600 per day (Umbrella/inside IR35)
Contract Type: Interim
Work Arrangement: Hybrid working
About the Role:
A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis. This strategic role is critical in delivering high-quality services and shaping the council's direction to foster positive community outcomes. As a key member of the leadership team, you will be responsible for developing and executing strategies that enhance customer experiences, strengthen community engagement, and champion cultural initiatives.
Key Responsibilities:
- Provide visionary and operational leadership for service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety.
- Develop and implement the council's Customer Improvement Strategy and Plan, ensuring high standards in customer service.
- Manage community partnerships, grants, and contracts with organizations such as local voluntary action groups and citizen advisory services.
- Oversee the delivery of arts programs and cultural strategies, including those aligned with key local initiatives.
- Drive service transformation, fostering creativity and sustainable practices to enhance service delivery within budget constraints.
- Build trusted relationships across diverse community groups, ensuring inclusive and meaningful engagement.
- Lead contract management and performance assessments to achieve effective outcomes and compliance with statutory obligations.
About You:
- Demonstrable track record in senior leadership roles involving strategic direction, contract management, and service delivery.
- Inspirational leader adept at promoting inclusivity, driving cultural change, and managing complex service areas.
- Ability to plan effectively, deliver shared outcomes, and align services with council goals.
- Experience in building partnerships within communities and engaging with stakeholders to elevate customer satisfaction.
- Proven history of service improvement and successful implementation of customer-focused strategies.
- Able to navigate financial challenges creatively and sustain high performance under evolving circumstances.
Skills and Qualifications:
- Evidence of continuous professional development.
- Strong political acumen and understanding of governance.
- Skilled in fostering relationships and collaboration across sectors.
- Commitment to equity, diversity, and sustainability in service delivery.
This role offers an exciting opportunity to lead impactful initiatives and contribute to the strategic vision of a dynamic local authority.
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Bid Coordinator
Bid Co-ordinator - Permanent Role
Location: South East London
Salary: £35,000 per annumAre you a detail-oriented and organised professional with a talent for delivering high-quality work?
We're looking for a Bid Coordinator to join our client and play a vital role in securing new business opportunities!
As a Bid Coordinator, you will report to the Head of New Business and work closely with the Operations Manager, Finance Manager, and Pre-Construction Manager. Your primary focus will be to oversee and manage the bid process, ensuring the highest standards are met in all submissions and supporting the team with administrative and tender-related tasks.
Key Responsibilities
- Identify and pursue new business leads via portals and frameworks.
- Take ownership of internal tender tracking systems and ensure smooth workflow.
- Maintain accurate and up-to-date company profiles and documentation across tender portals.
- Assist with and populate pre-qualification and selection questionnaires (SQs/ITTs) as directed by the Head of New Business.
- Format and quality-check bid and tender documents to ensure a professional standard.
- Follow up with clients and contractors to obtain feedback on submissions.
- Provide timely and effective administrative support to the team.
- Maintain and update the Bid Library to ensure easy access to essential documents.
- Assist with the creation of marketing materials and branding efforts.
What We're Looking For
- Strong IT proficiency, excellent written and verbal communication skills, and exceptional organisation.
- Familiarity with the procurement process and experience in creating quotations and tender submissions.
- Meticulous attention to detail and the ability to meet deadlines under pressure.
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