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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
Key Responsibilities:
* Data Entry and Management: The primary task is to enter large volumes of safety-related data into specialised software systems. This includes information from fire risk assessments, structural surveys, compliance, and other safety documents. The role requires a strong focus on accuracy, organisation, and efficiency, particularly under tight deadlines.
* Document Review: The officer will review complex documents, such as fire risk assessments and structural surveys, to extract and verify critical information. Attention to detail and a systematic approach to document review are essential.
* Collaboration and Information Gathering: The role involves working closely with other departments and specialists to gather necessary information and verify data. Effective communication and collaboration with colleagues across different areas of expertise are important.
* Time Management and Efficiency: The officer is expected to manage their time effectively, prioritise tasks, and meet tight deadlines while maintaining high levels of accuracy in their work.
* Regulatory Knowledge: While not essential, understanding the Building Safety Act and experience with fire safety, structural assessments, or compliance in general is desirable. This knowledge will help the officer better understand the context of the data they are managing.
Ideal Candidate:
* Proficient in data entry and management, with experience using specialised software and Excel.
* Strong organisational skills, capable of handling large datasets efficiently and accurately.
* Able to review and extract information from complex documents systematically.
* A good communicator who can collaborate with various departments and experts.
* Ability to work quickly under pressure while maintaining accuracy and attention to detail.
* Knowledge of the Building Safety Act and related safety assessments is a plus.
SIMILAR JOBS
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Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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Resident Liaison Officer
Resident Liaison Officer (Ongoing Contract) - Housing Association
£29.71 per hour (Umbrella)
A leading Housing Association in London is seeking an experienced Resident Liaison Officer to join their team on an ongoing temporary assignment. This is an exciting opportunity for a customer-focused professional with a passion for supporting residents through housing projects.
Key Responsibilities:
- Act as the main point of contact for residents during planned maintenance, improvement, and refurbishment works.
- Provide regular updates, addressing any concerns or queries promptly to ensure high levels of resident satisfaction.
- Arrange and conduct home visits to discuss project impact, timelines, and support residents throughout the process.
- Coordinate with contractors and housing teams to ensure minimal disruption to residents while ensuring health and safety compliance.
- Assist vulnerable residents, ensuring their needs are met, and support is available where needed.
- Maintain accurate records of resident communication, project progress, and any actions taken.
About You:
- Proven experience in a similar Resident Liaison Officer role, ideally within social housing or property management.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations with tact and diplomacy.
- Strong organisational skills, able to manage multiple tasks and prioritise effectively.
- Knowledge of housing regulations and health & safety requirements.
- A proactive approach, with a passion for delivering exceptional customer service.
This role offers a fantastic opportunity to contribute to meaningful housing projects while ensuring residents are well-supported.
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Support Worker
Job purpose:
Working within our 16 services you will be providing housing support for young
people who are owed a housing duty by the local authority. The team will be expected to work within our policy and procedural framework and as part of the team you will provide a client focussed and flexible, responsive service to the young people. Young Person's Workers will carry a caseload of clients for whom they will formulate a comprehensive, co-produced Support and Safety Plan to inform ongoing casework promoting independence and preparing young people for move on into independent accommodation. Young Person's Workers will be working under the direction of the
Manager to provide support to the young people we accommodate, in addition young person's workers will be expected to have a lead area of responsibility across the schemes to support your personal development and the development of knowledge and skills amongst the team.
Key Responsibilities:
* To provide effective day to day shift cover, ensuring that safeguarding and the immediate needs of the young people are paramount to service delivery.
* In conjunction with colleagues, to comprehensively assess referrals to the project to ensure suitable young people can be accepted. To comprehensively assess the needs of young people in order to identify appropriate move on accommodation.
* Carry out comprehensive and co-produced ongoing support and safety plans with young people, that are SMART and evidence progress using goals and short objectives and are reviewed at the service review period, or when there is a clear change in support or risk.
* In conjunction with allocated young people, produce comprehensive and high quality risk assessments and risk management plans. Monitoring and reviewing plans in line with policy guidelines and procedures and to minimise risk to young people by identifying, reporting, and following up any safeguarding concerns and incidents.
* To provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed, and are given information concerning the building and other local services.
* To work with social workers to enable young people to move back home if appropriate, or working with the housing pathway manager to support young people to move on through the social housing nomination scheme.
* In line with our Client Contact recording policy and procedure, to record all client contacts appropriately and accurately on the Inform database and ensure all relevant files and recording systems are up to date and that key performance information is correctly recorded.
* To run activities and support young people to participate in activities to prepare them for independence and move through. Ensuring support is provided to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements.
Please send me your most up to date CV for more details about this position.
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