Resales Consultant

MMP Consultancy are currently seeking an Aftersales Consultant for an interim contract with a Central London based housing association.

The role is interim. With a potential option of permanent.

Details:

Title: Aftersales Consultant
Salary: £26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.

Key Duties:

* Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
* Handle customer inquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
* Read and interpret leases/equity mortgages and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing/Equity Loans activities.
* Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
* Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums are to be used, and follow anti-money laundering procedures.
* Carry out relevant checks and effectively manage all staircasing/equity loans caseloads and help to achieve or exceed the staircasing/equity loans targets.
* Ensure that all activities are progressed in accordance with staircasing/equity loans policies and procedures and money laundering regulations.
* Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
* Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
* Prepare weekly reports on own staircasing/equity loans activities and progressions, ensuring performance standards are met and progress is charted, and procedures are complied with.
* Develop and keep up to date with technical product knowledge and relevant legislation.

MMP Consultancy currently has an opportunity for a Building Surveyor (Damp and Mould) to join a local authority based in South London.

About the role

Title: Damp Surveyor
Rate: £45 per hour (Inside IR35) - £315 per day equivalent. 7 hours per day
Client: Local Authority
Contract: Rolling Interim - 6 months
Location: South London

Key Duties:

* Carry out full property surveys specifically concerning condensation & damp diagnosis and remedial action.
* Have reasonable scientific knowledge of the different types of mould and its likely cause & effect on residents.
* Specific knowledge of building structures and how they contribute to the cause, be able to correctly diagnose & specify remedial requirements.
* Understand and be able to use equipment to aid with diagnostics and undertaking seasonal monitoring.
* Must have an empathetic approach to our tenants and property conditions.
* Able to produce drawings & floor plans, diagnose general building faults, obtain or create specifications for improvement works required with an understanding of how this may affect other components of the property/building, and obtain competitive prices.
* Order works by use of appropriate systems and Tender/contract procedures.
* Supervise works to completion, in line with Council Health & Safety Standards and other statutory requirements
* Ability to work with minimum supervision
* Ability to prioritise workloads, analyse and resolve problems
* Ability to work alone to meet strict deadlines
* Carry out post inspections, confirm satisfactory completion, authorise payments, investigate invoice queries
* Cross-service/Partnership working liaison skills and experience
* Respond to complaints, compliments, and requests for information and consider service review and development in light of these

MMP Consultancy are currently seeking candidates for a Voids Manager role to work within a Public Sector organisation in South London. £400 per day Inside IR35.

Key Duties:

* Undertake all duties required in processing all long-term voids, policy voids and fire damaged properties.
* Line Management of specified members of the Voids Team (6 Officers)
* Manage contractors, In-house labour, consultants and suppliers to facilitate high levels of service delivery. (approx. 40-60)
* Manage customer satisfaction to high standards.

To be accountable for the following:

- Line Management of 6 Officers
- Specifying works to be undertaken in properties assigned
- Procurement - allocating work to In-house and Contractors
- Finance & budgeting
- Cost control
- Quality of Work

Role Details

Title: Voids Manager
Rate: £400 per day (Inside IR35)
Location: South London
Expenses: Business related parking and mileage is paid.
Contract: Interim

If you are interested, please send over an up-to-date CV. Further information will be provided once applied. Feel free to pass onto colleagues who may be interested.

MMP Consultancy currently has an opportunity for a Surveying Manager to join a local authority based in Central London

This will be an Interim position 6-9 months paying £300 P/Day Umbrella.

The Role:

1. To support the Senior Client Programme Manager in defining both the 5 year investment programme and individual project(s) scope. The role will be responsible for managing a team of surveyors who lead the briefing process for all new projects that will be delivered via Term Partnering Contracts (TPC). The TPC is a relatively new delivery model for my client, moving away from individually-procured projects to a situation whereby each Partnering Contractor will be responsible for designing and managing delivery of circa £20million per annum of major works refurbishment projects.

Job Purpose:

• Assist the Senior Client Programme Manager in the development of an informed capital investment programme on the basis of 1, 3, 5, and 30 year cycles;
• Management of external consultants to ensure that the needs of the brief have been interpreted and the consultants understand what is expected of them. Ability to answer detailed technical queries that may arise;
• To ensure efficient and timely handover of projects from Asset Strategy to the Capital Programme and Repairs & Maintenance teams for delivery under the term partnering contracts. In short, the Client Surveying Team will manage projects through RIBA Stages 0 (Strategic Definition) and 1-2 (Preparation & Brief). The role will also monitor and review 'lessons learnt' from completed projects;
• Utilising the Client Surveying team project tracker to ensure that the Team meets its targets for the timely and efficient handover of client briefs.
• Constantly review the council's Asset Information, collecting data from all available sources and particularly using communication and engagement with stakeholders for this purpose;
• Act as a technical specialist in surveying and to manage the expertise across the stock for the Team;
• Work with the Senior Client Programme Manager (and others) to develop polices / standards / standard specifications supporting the current asset strategy;
• Work towards the development of capital programme works for the area on the basis of 1, 3, 5, and 30 year cycles. Work with the Client Surveyors and Asset Programme Analyst to monitor and develop the Citywide major works Programme;

Title: Surveying Manager

Salary: £300 P/Day Umbrella

Location: Central London

MMP Consultancy currently have an opportunity for a Property Surveyor to join a local authority in Westminster. My client is offering a 6-9 month interim contract which may get extended.

This will be a interim position paying £300p/d.

Role Purpose:

• Work with the Area Repairs Manager (North West/South Central) to implement and develop effective systems to regularly inspect the external and communal parts of property, to identify any requirements for reactive repairs and cyclical maintenance, and to ensure the works required are carried out or programmed according to urgency and priority.
• Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
• Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload.
• Highlight key investment needs and considerations to the Property Planning and Assets Team so that works can be appropriately planned in major works programmes.
• Provide a high standard of technical support to the team. Manage the local delivery of the repairs term partnering contract to ensure compliance with contractual requirements. Work in collaboration and effectively with other teams within Housing services to deliver a seamless, holistic service to customers.
• Health and Safety - ensure that the Councils Policy for managing the health and safety of residents, staff and contractors is fully implemented and documented. Provide expert knowledge on health and safety law applicable to the construction industry.
• Provide strategic leadership within the Housing portfolio, contributing proactively to the collective leadership of the council, working collaboratively with Members, services, partners and stakeholders to deliver the council's objectives and priorities.
• Ensure that all repairs in residents' homes are carried out to a high standard and the service is delivered in accordance with the contract.
• Ensure that complaints are managed effectively and seek to resolve issues quickly. Ensure that defects which could give rise to claims of disrepair are resolved completely and fully documented.
• Ensure that claims are made and processed for the cost of all works which fall within the scope of the Council's insurance policy. Ensure that all members of the team are aware of the terms of the policy.
• Carry out post inspections of:
  • Building structure / furniture and fabric of the buildings
  • Resident in dwelling repairs (reactive and planned)
  • Communal areas o Estate and grounds
• Inspections will be completed on Site Audit Pro or approved equivalent with photos and detailed diagnostics of the visit. Orders will then be raised on the system, managed and booked with the resident. Site reports and details of inspections will be provided to the resident within 3 working days of visits to the home and stored on our central system.
• Manage and respond to requests for contract/cost variations each day, ensuring that any costs/changes are within Section20 limits (quantity, cost, scope) and where a request has to be rejected, giving an explanation and a required outcome, ensuring the response is made and recorded on Orchard within agreed SLA timeframe.
• Manage payment approvals for contractors, up to a limit of £1,500 (per job above the PPR) and selecting jobs for post inspection and ensuring that jobs selected loop into the post-inspection process.
• Manage cancellation requests received from the contractor, where request is refused provide full details of the reason for refusal.
• Undertake pre-inspections. Before carrying out the appointment the postholder will contact the resident to confirm they are able to keep it . Following the inspection, complete and upload a Site Audit Pro and upload to SharePoint, and update visit details on Orchard.
• Be responsible for proactively checking Orchard for orders raised that are insured perils. Ensuring claims are logged, monitored and progressed for the area e.g front door renewals.
• Maintain Section 20 paperwork and insurance claims for pre and post inspections

Title: Property Surveyor

Salary: £300p/d Umbrella

Location: Westminster, London

MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in Westminster.

My client are offering a day rate of £379.80p/d Umbrella.

Working location- Onsite/Office some Hybrid.

Behind Every Door is a Council initiative to get to know our tenants and buildings better. As part of the initiative, a Stock Condition Survey will start in May 2024 which means that surveyors (Savills) will be visiting properties to assess the condition of the property and what works need to be undertaken within each property and block. The Behind Every Door Surveyor will manage this process and also the repairs process (Axis Europe) that follows repairs identified by the surveys. 100% of sheltered tenants and 100% of tenants living in buildings registered with the Building Safety Regulator (13 high rise currently) will be visited and 30% of other properties as part of an archetype survey. All blocks and communal areas will be visited. Investment plans will then be drawn up based on the condition surveys. The responsibilities of the Behind Every Door Surveyors is as follows:

Instruct and manage the surveying and repairs contractors with the Behind Every Door lead

Manage inspections to be undertaken by the surveying contractor and responding to organisational needs

Manage the workload and output of both the surveying and repairs contractors

Manage contractor meetings of both the surveying contractor and the repairs contractor

Create monitoring and performance reports to monitor surveying and repairs performance

Assess works on completion and make payments to contractors

Undertake post inspections and manage the post inspection system, including visiting sites to inspect completed works, specifying or respecifying works as necessary, and identifying further works as required - Undertake visits with surveying contractor and undertaking joint surveys of homes, communal areas, and external aspects of blocks, including specifying works and delegating works to contractors

Undertake monthly reconciliations of activity and costs

Authorising payments to repairs contractor for responsive repairs

Respond to resident and contractor queries

Review feedback from resident satisfaction surveys and take corrective and preventive action

Undertake other tasks as requested by the Behind Every Door lead officer

What we are looking to achieve:

A high quality repairs service from our repairs contractor from repair report to post inspection and payment. Support for the Behind Every Door project.

Experience Required:

Experience of managing surveying and repairing contracts and contractors

Experience of managing contract meetings

Experience of managing repairs performance using KPI's and cost measures

Experience of undertaking repair post inspections and other surveying duties as necessary

Experience of responding to resident and contractor queries

Knowledge and experience (preferably) of the Building Safety Act 2022

Skills

Advanced user of MRI Housing (Orchard) with ability to operate the system proficiently including the manual input repairs, monitor progress to completion, manage Applications for Payment, set up and make payments to contactors through the system, or equivalent system

Ability to undertake detailed reconciliations of repairs activity and costs

Ability to take feedback and improve systems and performance

Good numerical, verbal and written communications skills

Qualifications

- RICS, CIOB, or equivalent building surveying qualifications or equivalent experience

Most important bit: Notes from the hiring manager: 'I need a Surveyor who is technically sound and can give me technical advice, experience of managing repairs contractors, working as part of a small team, needs to be able to post inspect and report back on the quality of repairs that have been done (therefore independent working), experience with Orchard, good record keeping, working with a manual repairs system i.e. spreadsheets. Someone who is flexible and doesn't mind taking on other work e.g. damp and mould programme alongside Behind Every Door work. '

Title: Building Surveyor

Salary: £379.80p/d Umbrella

Location: Westminster, London