Interim Assistant Director of Housing Management
Location: London
Salary: £600-£700 per day (Umbrella/inside IR35)
Work Arrangement: Hybrid working, with 3 days per week in the office.
The Role:
We are recruiting for an Assistant Director of Housing Management to join a London-based local authority on an interim basis. This role requires a highly skilled leader to oversee critical housing services, ensuring exceptional service delivery to residents and leading teams across various operational areas.
Key Responsibilities:
- Provide strategic leadership to housing management services for 17,000 homes (both leasehold and general needs), maintaining high standards and prioritising resident satisfaction.
- Drive the development and implementation of the Council's housing strategies, including areas such as Neighbourhood Services, Homelessness Prevention, Supported Housing, Allocations, and Financial Inclusion.
- Ensure effective budget management and value for money across all services.
- Promote continuous improvement and cultural change to establish a high-performing, resident-focused service.
- Lead on policy interpretation and ensure services comply with all relevant legislative frameworks.
- Build and maintain positive relationships with stakeholders, including resident forums, internal teams, and external partners.
- Oversee the management of contracted services and ensure strong procurement practices.
- Support and develop staff through mentoring, coaching, and training initiatives.
- Provide comprehensive and timely briefings to senior leadership and elected members.
About You:
- Proven leadership in housing management with a track record of managing large-scale operations.
- Experience with strategy development and service transformation.
- Strong financial acumen and experience managing substantial budgets.
- Ability to foster collaborative relationships with diverse stakeholders and work in politically sensitive environments.
- Thorough understanding of the regulatory landscape of social housing and relevant legislation.
- Excellent communication and influencing skills.
- Demonstrated ability to manage teams effectively, drive change, and uphold high performance standards.
- Degree-level education or equivalent professional development.
This is an opportunity for a driven leader to make a meaningful impact in housing management and play a pivotal role in shaping the delivery of vital services. If you have the expertise and experience required, we encourage you to apply for this interim position.
Please note, due to the urgency of this vacancy, we are seeking applicants who are immediately available or with short notice periods.
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:
Requirements:
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.