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Multi-Site Maintenance Manager

Up to £55000 per annum
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Managing Consultant – Estates & Facilities

Jonny Scott

Job Description

MMP Consultancy is seeking a Hard FM Contract Manager to join an FM Company a permanent basis. This role involves managing a diverse portfolio of NHS healthcare sites, ambulance stations, and other public buildings across Surrey, Kent, Essex and East London. Travel to sites on occasion with working from home is available. The salary is £55,000 plus a £5,472 per annum car allowance.

Key Responsibilities:
* Oversee Hard FM services for a variety of healthcare sites, including clinics, healthy living centres, ambulance stations, and public buildings.
* Manage a team of 3 Service Managers, 4 Supervisors, and 13 maintenance operatives, ensuring excellent service delivery.
* Ensure statutory and mandatory compliance with current legislation, HTM's, and codes of practice. Monitor KPIs and SLAs to ensure contract performance.
* Oversee contract profit targets, control monthly costs, and provide detailed financial reports.
* Identify and mitigate risks across contract operations.
* Attend contract monitoring meetings and hold reviews with senior management, ensuring operational performance and compliance are up to standard.

Candidate Requirements:
* Proven experience in healthcare contract management.
* Multi-site contract management experience, particularly in managing directly employed maintenance teams.
* Strong leadership skills with a focus on team building and succession planning.
* Expertise in handling large contracts with varied sites, including hospitals, clinics, and public buildings.

Benefits:
* Holidays: 25 days, plus the option to purchase up to 5 additional days.
* Company pension contribution: 4.5%, matched via salary sacrifice.
* Sick pay: Entitlement increases with service.
* Life Assurance: 2x salary (option to increase to 10x).
* Private Medical Insurance: Single cover (option to add spouse/family).
* Flexible benefits: Including BUPA health plans, Denplan, critical illness cover, cycle to work scheme, and employee discount schemes.

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Multi Trade Carpenter

Up to £34000 per annum Van & Fuel card

A great opportunity has arisen for a Multi Trade Carpenter to join a Housing Association on a permanent basis paying £34,000 per annum. This will be covering the Havant/Chichester areas. The successful Multi Trade Carpenter will be available within short notice, have social housing experience and must have a driving license as you will be supplied with a van and fuel card.

Working Hours are Mon - Fri - 39 hours per week

8:30am - 17:00 Mon - Thu and 8:30am - 16:00 on a Friday

Multi Trade Duties:

Carry out carry out a range of repairs and maintenance within social housing properties including carpentry, basic plumbing, tiling and patch plastering in occupied and void properties.

The Successful Multi Trade Carpenter will be required to:

Ensure works are completed at a high standard within given time frames

Carry out works allocated by appointments

Have a valid UK Driving Licence

A basic DBS check will be required

Company Benefits

34 days holiday per year including bank holidays

  • Company van
  • Fuel card
  • A fantastic contributory pension scheme where the company will contribute double what you contribute (e.g. You contribute 3% and the company will contribute 6% - The companies contribution is capped at 10%)
  • Bonus scheme (based on company performance and not guaranteed)
  • Life insurance (equivalent to 4x annual salary)
  • Income protection
  • Health care cash plan
  • Sick pay
  • Uniform

list Customer Service Advisor

£29000 - £29050 per annum

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in Kent.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.

Responsibilities:
* Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
* Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
* Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
* Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
* Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
* Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
* Actively manage your learning to keep your knowledge up to date, enabling you to deliver the right answer, first time.
* Competently use relevant systems to deliver a high level of customer service.

Requirements:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people by delivering great customer service.
* Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media.
* Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to prioritise competing commitments and work accurately and methodically under pressure.
* Experience of dealing with challenging behaviour whilst remaining solution focussed.
* Ability to make decisions based on sound judgement.
* Experience of complying with policies, procedures and guidelines.
* Ability to be flexible and adapt to a changing work environment.

list Data Analyst

£20.12 - £26.54 per hour

MMP Consultancy are recruiting for a Data Analyst to join a wonderful Housing Association in Kent on a temporary basis.

Key Responsibilities:
* With the support of the Investment Manager, you'll be required to review the exisiting Keystone data, identify areas of concern with the aim to cleanse the exisiting data to enable accurate assessments of individual property performance
* To be the operational lead for our management of property and programme data. Take responsibility for ensuring that Managers, Surveyors and Project Managers have the correct works schedules for programmes and reconcile data back on completion.
* To interrogate information held on our differing data bases, to create and maintain a complete understanding of the performance of our homes's property.To present and interpret that data and make recommendations to influence and drive investment decisions. To input into our homes's Asset Management Strategy.
* You will work in collaboration with various teams within the homes to provide accurate stock and energy data to help inform its 30 year Business Plan, annual budget setting, works programmes and any future Net Present Value/Stock Options Apprasial exercices
* Lead on provision of property (and energy) data reports to senior managers and to the wider organisation, ensuring accuracy, timeliness and completeness of data
* Take responsibility for proactively interrogating property and energy data to identify any potential errors or inconsistencies and investigate these.
* In conjunction with the Sustainability Officer, to regularly undertake the effective import of new Energy Performance Certificate (EPC) data into Keystone in liaison with consultants and colleagues

list Income Officer

£17.60 - £23.22 per hour

MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.

Responsibilities:

* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.


Skills & Abilities:

* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages